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April 2024 by Linda N.
Over the past two years I've been doing some remodeling and I've ordered my materials from HPM because they deliver for a reasonable fee. I've probably spent about 20k there so far. About 3 weeks ago, I took delivery on 25 sheets of drywall and some other materials. The drywall came on a pallet as expected, with plastic wrapped around either end to protect it. 5 days later, I unwrapped the drywall so I could start moving it to the project site. Where the straps were tightened around the drywall, the edge was broken on 10 sheets. One corner of the same 10 sheets were crushed underneath the plastic. The bottom sheet had big gouges from forklift tines. I called HPM to let them know. They asked me to send them pictures of the damage, which I did. A week later, I hadn't heard from them, so I called again. The call went to voicemail and I left a message. A few days later I called again and was told "oh I'm so sorry, we'll look into this ". A week or so later, still no call back. I called again today and was told they had pictures from the delivery and there was no damage. I asked how they knew there was no damage without unwrapping everything. And why has no one called to discuss this with me? I was once again told someone would call me back. I'm not waiting for that to happen. It's been 3 weeks of being avoided and ignored. I'll mention this because it's an issue: don't bother looking online for anything from them. Their website is basic info only. I'll be disputing this with my credit card company. And I won't buy from HPM again.
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April 2023 by Pam Shultise
Always personalized service with HPM. They are a great place to do business with! The delivery drivers are the best and always on time too!
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August 2022 by Sara S.
I recently went in to special order some goods for my home remodel. As we were sitting down and looking up the info to place the order, someone else walked up for help...they had the vibe of "help me now" and stood over us waiting to be acknowledged by the person who was helping me. As we were sitting there the clerk who was helping me looked up and asked the other customer who silently and awkwardly waited to be acknowledged if he needed something. The customer went into a dissertation of what they needed and the clerk proceeded to help him first instead of finishing with me or directing the customer to someone else who was available. I got up and walked out. I hate when clerks can't just do the right thing and be fair. Finish helping the person you were with and don't ask them to wait on you helping someone else who walked up after you already started with the first person.
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December 2021 by Charles Croft
It is a pretty good hardware/Lumber store and their tool selection is great ?
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November 2021 by Eric U.
I had a bad experience, but was contacted by the store manager who was most helpful and made things right. The big box stores don't have any customer service, but these guys truly care about the customer. If you ever have a issue with shopping here just talk to store manager he will help you and is a very nice guy.
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October 2021 by tom chmielewski
The paint department is top notch, great customer service!
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August 2021 by Roming Romualdo
Great customer service. ?
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July 2021 by richard peek
Staff is super professional. Lumber is always straight. Prices are box store competitive in a local lumber yard. Also carry high end off grid products. I cant say enough about the professionals in this store
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July 2021 by Allison F.
Daniel and Diana provided excellent friendly service. They helped me find exactly what I needed for my project and were very friendly. An excellent shopping experience. Diana didn't just point me to the aisle, she helped me pick out the right type of item.
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June 2021 by Stephen GREEKZ PLUMBING Bokolas
They have a very good plumbing section. Also have a neat selection of other products that the other box ?stores. Finally the staff is more helpful .
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May 2021 by John Moore
Very helpful! Good selection and employees who know where and what things are.
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April 2021 by Kevin mcpherson
I love HPM! Would rate 5 stars if I could get a hold of the pro team by phone, left messages, nobody returns my calls, have to drive an hour just to talk to someone who can help me. Week and a half of a half built house, clients aren't happy.
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April 2021 by Paul Richard McCullough
HPM is by far the most helpful of any hardware or home remodeling store. Always someone knowledgeable to help figure out what I need.
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February 2021 by Desta Rudolph
Working with Dave was super easy and straightforward. Thank you HPM!
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February 2021 by Joshua Westly
Best tool and lumber selection locally in town. Many locations on the island.
