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August 2022 by Ashlie Moore
Only got a voice mail. Left messages never got a call back. Walked to address listed as we were just a block away and Business was closed. It was around 2pm on Saturday.
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May 2022 by David Yanez
Great rental prices and great service!
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October 2021 by James R.
It was a pleasure renting a car from Gary. We had an early pick up and drop off and Gary and his staff were able to accommodate us without any delay. We rented a Kia Soul and had no problems whatsoever with the car. I will definitely rent from Gary for future Big Island trips.
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August 2021 by Jami Maginness
We rented a car from Genco’s during our vacation to Kona. Gary was very helpful in getting us to and from the airport, his price was good, and the car worked well for us. Would highly recommend.
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July 2021 by dave M
Gary was great, loved the sevice.
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June 2021 by Brian Hofmann
Helped us out last minute. Very friendly and clean vehicle
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April 2021 by Betsy C.
When no one else had any rental cars, Genco came through to save our vacation. Easy process to rent and return plus a courtesy ride back to the airport from friendly Gary.
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March 2021 by Corinne S.
Best place to rent a car on the Big Island! They stayed open late on the day of our arrival and we were able to stop by and pick up the SUV that we had reserved. The car was exactly as promised! Best prices on the island and nicest staff too! Thank you so much!!
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October 2020 by Subhadip Ghosh
I had a 17 day rental through Genco which I extended by another week. The entire process was super smooth even though I was there during the quarantine times. Gary was super helpful throughout. Gave an upgrade when picking up the car, and even dropped us to the airport on our last day. And when it comes to prices renting through Genco definitely turned out cheaper than Avis (with corporate discounts and no airport fees).Overall great experience.Also Gary mentioned they are the only rental place to rent out Teslas. Probably next time :)
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August 2020 by Todd Southern (Instructional Uprising)
What a great experience. To start off, Genco picked us up at the airport and dropped us back off at our gate. They provided a small SUV, for much less than the cost of an economy car at the major car rental companies. They encouraged us to use our auto insurance since it is through USAA. Among the bonuses of renting from Genco's, in addition to the price, was the quality of the vehicle. You are paying less for a slightly older car; however, this means that when you are hitting all the tourist destinations, you have a vehicle that looks local.Further, they provided us the basics of how to navigate the remote roads around the Big Island and the best times to visit some of the popular locations. A big recommendation for Genco for your Big Island car rental. They will have the vehicle you are looking for from an economy to a 4x4.
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March 2020 by Cristian D.
My friend recommended this place because he has used them before for car rentals and they give good deals , well I was not disappointed they came and picked us up in our rental from the airport we maybe waited 15 mins because we arrived 1 hour early or I'm sure they would have been there but whatever the case we got the their place did the paperwork deal and I was in and out of there enjoying my vacation these guys gave me an amazing rate and confirmed my departure and drop off to the airport and now I'm home and couldn't be happier with their service highly recommended !
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December 2019 by Mike E.
Couldn't find a car at all and called them and they worked with me on getting one. Was a newer sub that was clean and great mileage. He picked us up, dropped us off at our convenience! Very good customer service and would recommend.
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August 2019 by Karla R.
Gary Genco really took care of our family during our stay. He picked us up at the airport, gave us a very fair price on a rental car for two weeks, and if that wasn't enough, he dropped us back off at the airport at the end of our visit! We highly recommend renting from Gary when you're visiting the Big Island!
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July 2019 by Richard W.
I rented a car for about 50 days. The milage meter read 12500 miles but it drove like there was more like 125,000+ miles - it is extremely likely that they manually set that back, which I believe is illegal. There are two employees there, a man that is nice, and a woman who is a nightmare. For example, we originally agreed to return the car by noon. Day before, she calls and asks when we are returning it - my girlfriend responds, saying maybe 11 or 11:30. When 11:15 comes, and I am 15 mins away, she calls and proceeds to totally freak out on me, insult after insult, extremely condescending tone, interrupting my responses, absolutely trying her best to rain sh*t on me. "Just get here as soon as you can, uggh." hangs up without waiting for a response. It was nearly comical, how unprofessional, petty, and insulting she was. I feel bad for the company, since the other guy was nice and had a grasp of reason/reality. But I would never give them business again, due to the behavior of the other employee. To Genco: if you are having a bad day, don't take it out on customers. That this even needs to be said is an indication of how poorly you run your business.
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June 2019 by Bob E.
This is the most pleasant experience we've ever had renting a car on the Big Island. After almost 20 years we've finally found a way to avoid the long lines and surge pricing of the major car rental cos. at the airport. The owner Gary couldn't be more helpful. Airport pickup and drop off couldn't be easier, just a few minutes from the airport and their prices are more than competitive. Can't say enough good things about them. Not only will we continue to rent from them, but we will definitely buy a car from them when that time comes.
