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October 2023 by Christa W.
I am in severe pain and going through cancer treatment. The doctor upped my pain meds. Went to Longs pharmacy, stood in line behind 6 other people with 2 people working the pharmacy. Then I was told the script is on hold, that I have to talk to the pharmacist who will return in about 20 minutes. I came back and the pharmacist did some calculation on her phone and said that I have enough of this from the previous script, and to come back at a further date. I can't get my inhaler yet either, too early for the refill ! I had an anxiety attack. This was on the 23rd. Went back today- 11/1 and am told the script is expired because it was not picked up and I need to contact the doctor to write me another one ! I've been very patient for a long time now but I finally think I will switch pharmacy. It's not the old Longs I knew before CVS took over. Even the people working (which are frequently different new ones) look very unhappy and depressed.
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September 2023 by Jake G.
Here we go again. I take a therapeutic medication and 99% of the time, longs/cvs is out. This medication is supposed to me taken on a regular, timely manner but I go days in between they are out of it. The worst part is the staff in the pharmacy. They are rude, you can see they really don't want to be there and are very unhelpful. I've taken this medication for over a year now but most if the time they when I need a refill they are out. I spoke to the pharmacist and ask how we could remedy this problem. He was very unhelpful and basically said there's nothing he could do and I'd have to live with it. Totally unacceptable answer! Now the pharmacy cashiers are just as bad. They told me to take my prescription somewhere else and attempted too shove my prescription back at me. I wouldn't accept it and had to tell them they need to order it, just like they do nearly every month. The pharmacy cashier, in a huff finally input my prescription. Unfortunately living in Hawaii there are VERY limited options. Longs is by far the most expensive and they know that they have a monopoly as Walmart and Costco will not order or carry this medication, I've asked. I always get the excuse that it's the government! I'm just so sick and tired of being treated so poorly. The longs/cvs store is not bad. Those employees are very nice and helpful. But their pharmacy is the absolute worst on every level. I never buy anything in the store section simply because the pharmacy inside the store is terrible. I would never recommend Longs/CVS to anyone. Theres absolutely no Aloha considering Hawai'i claims to be so proud of it. It's basically non-existent. It's total BS at Longs. I wish I knew who to contact to file a formal complaint. The Pharmacist in charge has no absolutely interest in helping anyone. He and the assistants are just there for the paycheck like so many people now days. Avoid Longs/CVS at all costs, especially the one located in Kona Hawaii.
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May 2023 by Google user
I have to give this place a 5 stars for service. I was trying to sign up for the CVS card so I can get the deals (the price for mauna loa mac nuts are much cheaper here than target or walmart) but my phone number kept not registering. They were so patient and tried to fix it but in the end it didnt work. The cashier offered to ask someone to scan their card so I can get the offer. This was the best service.
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April 2023 by Lisa Marie M.
Went In here to look for a Hawaii Tank top to take back as a souvenir, but I didn't find any.However - I did find some other items 1/2 price gummy sour Easter candy for half price ( it was soft tangy & delicious!) A beautiful aqua teal eyeliner pencil and some Dove antiperspirant as mine was packed and I was headed to the beach one last time.The store is older and could use some updating, but it had lots of regular drugstore merch as well as beach items for fishing snorkelling Ect ! I didn't realize that Longs & CVS were associated, but I saw some signage in store, checked my email and I had a 4$ off coupon! I wasn't sure how to use it as I didn't have the app downloaded. Lisa, a beautiful friendly cashier was so helpful & patient and finding my card info so I could apply the discount! She was a gem and truly deserves to be recognized! I only wish I had longer to shop around - especially at the cosmetics section. I'm sure I would of been utilizing more coupons & discounts !!
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April 2023 by Kate C.
I have to give this place a 5 stars for service.I was trying to sign up for the CVS card so I can get the deals (the price for mauna loa mac nuts are much cheaper here than target or walmart) but my phone number kept not registering. They were so patient and tried to fix it but in the end it didnt work. The cashier offered to ask someone to scan their card so I can get the offer. This was the best service.
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April 2023 by Kim E.
The lady that greets you is very pleasant, but the SMELL is overwhelming. It does smell like a dirty litter box. I was going to drop off a prescription but I can’t take dealing with that smell every month.
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February 2023 by Frank Jake
The absolute worst pharmacy I’ve ever had to deal with. Prescriptions are never ready within the timeframe they tell you. Often they are out of certain medications or can only give customers a partial refill because they are low on drugs. In top if this , far too often employees just don’t show up for work and customers can’t get their prescriptions. And let’s not talk about the drug prices. One of my medications is $90 at this location but only $16 at Walmart pharmacy. That’s with a GoodRX discount card! The ONLY reason I get prescriptions refilled here is because they are the only pharmacy that Carrie’s one of my meds. This pharmacy is terrible in every way. The rest of the store isn’t bad. But I refuse to spend money here because of the terrible pharmacy.
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December 2022 by Mike F.
Received a prescription for Amoxicillin from TelaDoc at 7:40 am on a Sunday. Immediately routed it to Longs Drugs, who contacted me via text at 8:18 am that it was ready for pickup. Drove there and picked up my prescription 15 minutes later ($11.29 for 20 tablets). So seamless that it helped restore my faith in the American medical system.BTW, it gets even better, the store doesn't smell anymore.
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November 2022 by Nurse E
I visited this Long's several times when worked in Hawaii. It has a great selection of Hawaiian snacks, coffee and souvenirs. They're now owned by CVS, so you can pick up your CVS prescriptions there too. The staff is always helpful and cheerful.
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November 2022 by Warren D
Kona Coast Longs Drug store was bright, clean and organized. I did not recognize it since it has been one year since I attended to this store location. After self checkout, the young Long’s employee said goodbye and thanks for shopping at Longs. I like that
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October 2022 by Geoffrey Hoppe
The worst pharmacy I've every dealt with. They don't answer the phone. They don't notify me when a prescription is delayed. When I go in person I stand in line for at least 15 minutes, then they tell me to do what I need to do on the app because they are too busy to help me. Just awful. Switching my prescriptions to Costco.
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October 2022 by Eric O'Neill
Worst customer service I have ever experienced at any Longs/CVS pharmacy.
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October 2022 by Joelle H.
This is the worst store ever! It smells, no customer service. Horrible! Don't even try to get a photo printed...one hour service, ha! It's been 12 hours & nothing! If there was a minus 10 I would choose it.
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October 2022 by Kevin Tadlock
Longs is a great store! I usually get my prescriptions here! They always have the basics! ????
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October 2022 by Christine Camposano
I dropped off a pain prescription at the Palani Rd Longs at 11:00 am. They said it would be ready in 3-4 hours. Okay no problem I know they’re short on employees. Came back to pick up between 6:30 and 7:00. They still had not filled it! I was livid! I live in OceanView which is a 100 mile round trip! I’m 70 years old and need my pills 3times a day for extreme pain due to 5 rear end collisions in the past. I had to drive to Pahala the next day, another painful round trip of 55 miles. Vaccinations should NOT be taking up a pharmacist’s ENTIRE day while people who need their medications have to be put to the side, especially considering the price of gas for us kapuna to have to travel! This was deplorable! This Longs is the only one I’ve had consistent problems with! And the pharmacist assistant was so non caring of the customers it was sad!
