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November 2023 by Crystal Bettelon
As soon as you walk in there is an overwhelming odor of something I can't even describe. I could only take it for minute before I just had to leave my purchase and walk out. It was absolutely unbearable.
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November 2023 by Ryan Gamo
I found what I needed but there is zero reason why the store should smell like a fish cleaning station on a summer day.
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October 2023 by Elizabeth Kiefer
Awfull customer service, impossible to find an employee to help you and once you finaly do they don't help you. I couldn't find an item that their website said they had, so I found the 1 employee out on the floor and asked her to help me find it and she just told me they were probably out of it if I couldn't find it. And the entire store reeks of cat litter, makes think that's what they use to clean up spills but then they don't clean it up properly.
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June 2023 by Frank Jake
The absolute worst pharmacy I’ve ever had to deal with. Prescriptions are never ready within the timeframe they tell you. Often they are out of certain medications or can only give customers a partial refill because they are low on drugs. On top if this , far too often employees just don’t show up for work and customers can’t get their prescriptions. And let’s not talk about the drug prices. One of my medications is $90 at this location but only $16 at Walmart pharmacy. That’s with a GoodRX discount card! The ONLY reason I get prescriptions refilled here is because they are the only pharmacy that carries one of my meds. This pharmacy is terrible in every way. The rest of the store isn’t bad. But I refuse to spend money here because of the terrible pharmacy.UPDATE May 2023: Again my monthly prescription was out of stock as it was last month in April. Dropped off in person on a Thursday but couldn’t pickup until Tuesday. Even my insurance company said this is not acceptable. I’m guessing the customer service at the pharmacy is so bad because they hear complaints too often. Being rural, customers don’t have a lot of choices. Longs CVS has a monopoly and they know it. The store itself is very nice and friendly staff. But the pharmacy is not.Update June 2023 Again my medication was not in stock. This time I ask to speak to the pharmacist. That was another waste time. I asked him “how can we fix this, continually being out of medication” He replied “Fix what? We don’t run out of you medication often”. I reply “you’ve been out of stock the last 2 month” and his reply “that’s not very often”. It was like dealing with a person who had no intention of resolving a problem or caring anything about the customer and showing absolutely no compassion in trying to help me. His parting words were “that’s just how it works”, no thank you, no sorry, no goodbye! I live rural, it a 90+ minute drive to this pharmacy, there really no other options, Longs has the monopoly here in Hawaii, they know it and they don’t care about their customers. I’ll update each month! Maybe corporate will see this and try to help. But I’m not holding my breath. Longs pharmacy in Kona Hi is the worst business I’ve ever had to deal with! The store section is exact opposite but I don’t spend any money in the store due to the terrible pharmacy.
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April 2023 by Kate Choi
I have to give this place a 5 stars for service.I was trying to sign up for the CVS card so I can get the deals (the price for mauna loa mac nuts are much cheaper here than target or walmart) but my phone number kept not registering. They were so patient and tried to fix it but in the end it didnt work. The cashier offered to ask someone to scan their card so I can get the offer. This was the best service.
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March 2023 by Kim E.
The lady that greets you is very pleasant, but the SMELL is overwhelming. It does smell like a dirty litter box. I was going to drop off a prescription but I can’t take dealing with that smell every month.
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December 2022 by Juander Bandit
Been here only once and it’s so hard to get somebody to ask for help.Long queue and only one counter is open.Are workers on sick-leave here?It’s pretty big Longs Drugs and they had almost everything you need here. It would be better if they have enough staffs so that life would be better shopping in here.
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December 2022 by Nurse E
I visited this Long's several times when worked in Hawaii. It has a great selection of Hawaiian snacks, coffee and souvenirs. They're now owned by CVS, so you can pick up your CVS prescriptions there too. The staff is always helpful and cheerful.
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December 2022 by Warren D
Kona Coast Longs Drug store was bright, clean and organized. I did not recognize it since it has been one year since I attended to this store location. After self checkout, the young Long’s employee said goodbye and thanks for shopping at Longs. I like that
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December 2022 by Geoffrey Hoppe
The worst pharmacy I've every dealt with. They don't answer the phone. They don't notify me when a prescription is delayed. When I go in person I stand in line for at least 15 minutes, then they tell me to do what I need to do on the app because they are too busy to help me. Just awful. Switching my prescriptions to Costco.
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February 2020 by Julie Schack
Would give it zero stars if possible. Small pharmacy with long wait times despite no other customer in store. Will not use again if possible.
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August 2018 by Anastasiya Korneyeva
They closed the door right in front of my face when it was 1 minute before closure. Very awkward and rude! Not customer friendly even though I explained it was an emergency as I needed a thermometer for my sick child.
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July 2018 by The Red Rover
Formerly Mina now CVS Pharmacy #10849 is first and foremost a pharmacy. This is not a full CVS/Longs establishment having only a small selection of non-pharmacy goods but it pretty well covers the gamut of items in a pharmacy section - just not every brand out there. Staff are friendly, courteous, provide excellent health and safety concern (without annoyingly overboard) overall excellent customer service and convenience. Typically I complete my business in 5-10 minutes.
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July 2017 by Thomas Mann
As a disabled American Veteran this is the place the VA recommends we go which is right down the street from our Clinic everyone here is wonderful and kind it's very small but it has all the important Medical needs
