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July 2024 by B Campbell
Great customer service! My phone died while on vacation and I needed a new one. Ariana was very knowledgeable and helpful. There were some issues with my old phone and Ariana was able to trouble shoot everything and successfully backup and transfer everything to the new phone. While I was there, they also helped other customers with the same care and attention. Highly recommended!
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February 2024 by Serlina Ading
Customer service suck He/She probably too lazy to pick up the phone
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November 2023 by Denise Clements
There supposed to be open the hours that is stated but on numerous occasions including right now their NOT open! It’s like I can never count on them when I need them!?
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September 2023 by Chris G.
Yesterday I arrived at Cricket and needed another phone fast. Deana hooked me up with a phone and a plan in under 15 min. What's up with Cricket? How do they obtain such a stellar staff? I will be back.Thank you Deana!!
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July 2023 by Hon3y “Oso de miel” B3ar
The store manager is super rude, been there with various customers to help them pay there bill , buy a phone and translate and every time she’s very mean to us. my brother in law got sent to Walmart instead to buy a phone ? Does she not want to make a sale I’m so confused . Not professional not sure if she’s like this to everyone or just us Hispanics but I speaking for the community must say we barley even want to come in there anymore . Thank god a new friendly woman started at least she try’s to help in anyway she can and smiles and doesn’t send us to Walmart instead please cricket this shouldn’t be happening.
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July 2023 by Helmut Koechl
Super friendly and helpful staff.
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June 2023 by RCG
I recently purchased a phone for an employee and Kiera was was my customer service person. In these modern times with so many young people NOT willing to work, Kieran is a true diamond in the rough..not only was she extremely knowledgeable about all products, but she is also hilarious. She made my day. I'm a new business owner here in Kailua kona, you can bet I'LL BE LOOKING TO RECRUIT HER IN THE VERY NEAR FUTURE.Thank you cricket! She is golden.
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October 2022 by H Boomer
Really friendly, helpful staff. Quick service. Store is in a convenient location near Walmart. Cricket offers good plans for international travelers who want a local number for a short time.
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April 2022 by Nate Schneider
I purchased a phone, and went to return the phone within the 7 days buying it, and they said I couldn't return it. So I lost all the money from them refusing to accept my return. If you buy from them be prepared to not be able to return things.
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March 2022 by Suzie Ager
Great service! Thank you!
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November 2020 by Alice S.
We have used Cricket Wireless for several years and have been happy with their service. Today, for the third time I stopped at the Cricket store in Kailua Kona to purchase a new phone. I was greeted by Cody as we entered the store. He was wonderful, patient and kind to this very senior citizen. He advised me on a good choice for my needs and restored my old phone onto the new phone and gave me instructions on it use. Cody was working alone in the store and he was busy as other customers came in. He did a fantastic job of meeting my needs and working other customers in. Cricket should be very proud to employee this fine young man. A huge mahalo to Cody!
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November 2020 by Tiana Mamac
Is one of the most confusing wireless companies that I will no longer be using ?
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August 2020 by Tiana Haina Mamac
Is one of the most confusing wireless companies that I will no longer be using ?
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September 2019 by Karen Kay
They were awesome helping resolve issues caused by another carrier.
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January 2019 by Torran Agpaoa
The employees are always helpfull whenever i come in to pay my phone bill. They are always informative on the questions you ask them. They would also suggest things if you are unsure of anything. So if you are tired of being on a contract. Go to cricket wireless. They have everything you need as well the answers to your questions.
