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July 2023 by Jan Laman
Went in for a watch battery and to get 2 rings re-sized. Excellent, immediate, honest and direct customer service. Impressed and pleased!
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May 2023 by O’Mana Farms Janell Ray
First class business! My husband and I are both comercial fisherman and so I had a very unique vision for my wedding ring and thanks to Chance he made it come true. He was able to make my very unique “fishermen’s knot” wedding ring come true. I feel so very blessed and in awe every time I look at it. Plus the Customer service I recieved was amazing and highly recommendMahaloJanell RayP.S post a picture in coffee beans
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March 2023 by Sarah K.
I want to bring attention to the outstanding customer service I received from Chance Carpenter. He fixed a family heirloom for me and one of my favorite necklaces. The heirloom came back looking better than it ever has while in my possession. Long story short, this family owned and run business do things right. Both myself and family members have used them in the past and will continue to use them in the future.
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January 2023 by Jennifer Light
Always there to help. Wonderful service and a very knowledgeable and caring staff.
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November 2022 by Nana Y.
My engagement ring had lost one of stones and needed a replacement, and also many prongs needed retipping/replacement. The ring was gifted from my mother-in-law so I was nervous at first but they were very helpful and professional. The quote was much less than I anticipated, and the ring came back like a brand new band I was very very happy. Worth the drive from Hilo.
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March 2022 by Gayle B.
I just picked up my ring to get it repaired and they did an excellent job. Their customer service is spectacular. Nicest people. Thank you very much.
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January 2022 by Jenny C.
They saved our wedding! We had our ceremony in HI and I dropped my ring and the diamond was super loose. They said they couldn't do repairs for a few weeks bc they were so busy, but Chance got us in anyway the very next morning and tightened the prongs so I could wear my ring. Huge life-savor and super friendly. Can't thank them enough for doing that for us last minute and fitting us in.
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January 2022 by Jennifer P.
I love the beautiful gold and Keshi pearl necklace and earrings my husband purchased for my birthday while we were visiting Kailua-Kona. The staff at Big Island Jewelers was knowledgeable, helpful, and friendly. I enjoyed being able to take my time and look around at several lovely pieces. I've received several compliments on my jewelry.
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December 2021 by Kamana Seymour
Excellent service and fine craftsmanship
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October 2021 by marlene d.
Great repairs and a quick return on my repair. We would highly recommend this local business!! Local Kona business.
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October 2021 by Brittany H.
My favorite ring was smashed like a pancake. I brought it into Big island jewelers and they were able to fix it no charge! It's was silver so it could have easily broken while reshaping. I would recommend this jeweler to anyone. Mahalo!
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September 2021 by Angela F.
Picked out my rings in July, 2019, flew back in December of 2019 to get married. They were so accommodating given our tight schedule. Almost two years later, I'm still in love with my rings.
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June 2021 by Robert B.
This is the place for all of your jewelry needs. Took my watch in for adding links and enjoyed just being in the store. Love them and will return.
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April 2021 by Denise K.
Our family has used their services to create some beautiful pieces of jewelry over the past 15 years. They have a wonderful reputation for customer service as well as design ideas. We just had a new wedding ring designed for my husband is using a sentimental diamond as the centerpiece. I am glad that they survived the Covid shut down and we look forward to seeing them again in the near future!
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January 2021 by Ashley Garnett
My fiancé and I recently had a custom engagement ring made and it exceeded our expectations. Chance was very patient and brought our vision to life. I would highly recommend Big Island Jewelers for anything.
