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January 2024 by Reynjax Martinez
We have used ONLY budget for the last 10 years on BI. the last few rentals were horrible! If you want to see how they treat the cars just park out on the street and watch the employees drive them to the lot. The last car we rented, we drove an hour away. Noticed the next day that the tires were completely bald! Started to drive it back to exchange and the tire went flat. We had to use our own tools to change it to the spare. when we arrived they gave us a mini van….fine. Then that one got a flat tire! now TWO MONTHS later our card was charged $167 for “damage to their tire”. We called to complain and demanded our money back a week ago. We were told we would be 100% refunded and still have not been. We are kama’aina too.
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January 2024 by Nate Stauffer
This place doesn't care about your safety or customer satisfaction. When we arrived there was a complication with our car seat fitting. We asked for a different car and were told the only option was a vehicle upgrade. After arguing about the fairness of the transaction we were offered another available car. This car being the same size DID in fact fit our car seat. Unfortunately the gas tank was not full the car was dirty and the tires were bald. When I went in to complain about the state of the vehicle the attendant laughed and said "yup the roads here awful". I wouldn't advise renting a car here. Take a tour save yourself the headache.
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December 2023 by Bob Burke
Originally rented a convertible but clerk couldn't find the keys so we got a jeep instead. Worked out better in the end for our travels. A little dirty on the inside, continued warning for an oil change (I check the oil to make sure it was OK to use) no straps to tie down soft top which is required for travel with the top down. I bought a couple of bungie cords to use. Easy return. Bought the gas up front but when I see the cost I'm not sure how they put that much in the jeep as I had filled while on the trip and even on empty wasn't able to put that much in. Would probably rent again.
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December 2023 by Daming Lu
This site was evil. The line was super long. We waited for almost 2 hours. Out of 4 front desks, only 2 were open.What was worse, the representative was evil. He saw us having 2 luggage, 1 big and 1 mid-size, so he gave us a Mazda MX-5 (worth over $36k). The car was so small that it could not accommodate 2 ppl plus 2 luggage. We had to come back to ask for a change. Of course, he charged us a lot for this change. We finally got a Kia K5 (worth about $24k). We rented for 4 days. The rental cost for each day was $110-120. Super expensive!We will NEVER choose Budget Car again!!!
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December 2023 by Nick Peterson
First of all, they don't have enough shuttles. When we got to the place the vehicle we were supposed to get wasn't available and they weren't willing to do anything about it. They gave us a smaller vehicle than what we ordered. Then they put a full tank of gas on my slip and I didn't want it on there. They said don't worry, we'll give you credit for what's in the tank when you get back. I returned it and there was no credit. I called them and messaged them about it. They said there's nothing we can do about it. Spend the extra money and go with a legitimate company.
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November 2023 by Brad Snyder
Great friendly staff and seamless drop off. The office stayed open 3 hours past closing to accommodate those who booked vehicles.Flight delay, arrival at 1AM. Much Appreciated!!
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November 2023 by Stacey Girdlestone
I rented a SUV through Budget for my trip to Hawaii. Everything went perfectly smooth. The staff were super friendly and helpful, the SUV was excellent and returning the SUV was seamless. Even the shuttle that runs between Budget and the airport was great. Can't emphasize enough how awesome the staff was. Would absolutely rent through Budget again
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November 2023 by Hawaii Candlelight
Budget & their Fast Break is a joke! They didn't have my reserved vehicle and passed off another one that was said to be 4 wheel drive and it wasn't. I had a real estate appointment to buy a house and was delayed over 45 minutes because they gave my vehicle to someone else. It was very embarrassing to be so late. If a FAST BREAK member reserves a vehicle you better have that vehicle available when they arrive. They have ALL of your personal data on file, your arrival and pick up times etc. NO EXCUSES! They suck!
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November 2023 by Le Wang
Be careful that they will charge you $100 more plus fee, another tax, and late fee if you return the car slightly late like one hour. It's ridiculous. The car needs to be cleaned and inspected before renting to someone else. It takes at least half a day. The charge is too much. Is it really necessary to trap and charge customers like this? I checked another rental company, they charge only $5 per hour, which is much more reasonable and understandable.Follow up: after two weeks, they sent another bill for cleaning fee and charge my credit card for another $125. Did they ask me to thoroughly clean the car before returning it?
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October 2023 by Sam S.
A one hour wait in line at your office to get a car while only three people worked the terminals... while a curly haired guy busied himself changing batteries in the music speakers instead of tending one the the terminals. The car had more dings, marks and dents (even on the roof) than any previous rental including Ugly Duckling.The passengers window would roll down but not up (the drivers controls had to be used).The windshield washer did not work, even after we refilled the empty bottle.The rear view windows were badly marked from hard water stains making them nearly useless.I have come to the Big Island many times over the last 35 yearsWe will likely NEVER aging use Budget and will warn our other traveler friends.
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October 2023 by Anthony
We had a great experience from pickup to getting dropped off at the airport.Upon pickup we requested to see if we could get a cross over and were offered a four door Wrangler. Upon packing up I noticed some issues with the back window and my wife asked about it and was able to get help switching out with another Jeep, this time with a hard shell top which worked out perfectly. The woman who helped us exchange the rental was so kind and quickly resolved the concern. A quick side note, when your wife gets a compliment at the beginning of a trip, it's how you know it's going to be a great trip.The rental was great all week, we had no issues and enjoyed the ride across the Island's terrain.Upon return the service shuttle driver was great and made the trip back to the airport agreeably "fun" according to another passenger. Everyone was so kind!
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October 2023 by Luz ..
Worst rental car experience ever! I will be reporting them to our travel agent to ensure they don't put their future customers through what we went through. We are back from vacation and now have to deal with them overcharging us and this shouldn't have be be something we have to deal with after having an amazing vacation. I will be reporting them to the Better Business Bureau as well.
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September 2023 by Zulhy D.
Long over due review. Rented a car first week of august 2023. Their shuttle service at the airport was fast we only had to wait about ten minutes and the drive to their location to pick up the car was about 5-8 mins. When we got to the office their customer service was excellent. Did not had to wait for a long time. Wait time was about 5 mins since there were a couple of customers in front of us. When we go the car, car was in good condition, full gas tank and clean. When we return the car everything was fast and shuttle services were there already to take us to the airport. Definitely using them again.
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September 2023 by LeAnna D.
I rented a mini van from Kona airport for a week and retuned it after a hurricane. They charged me 125.00 for dust in the vehicle. I called them to explain. They stated the rental agreement that if there car is returned with liquid, food, or any other damage that can't be removed/cleaned from the vehicle than a reasonable amount will be charged. I replied, dust can be removed. They are still charging me. Awful.
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September 2023 by Ramiro Palmar
They had the best rate in the big Island. Staff was very helpful. They had our vehicle ready in a flash. Also, they truly had the best gas price in the area (unlike some rental companies that overcharge for gas), so we took that offer as there are not too many gas stations around.They also have a free shuttle every 5 minutes to the airport terminal. Quick and ea$y!
