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November 2023 by Paul Wilson
I have been calling and leaving messages and no one ever answers or returns calls. Good luck getting work done.
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October 2023 by Tim B.
These guys do a great job! I recently had to have some body work done. They gave me a solid estimate, once the part came in, they were understanding when I had to change the date for the work. When I dropped it off, they were on the ball with communication, and did exactly the work promised in a timely manner. Then they detailed my vehicle. Looked brand new when I picked it up. Great service from beginning to end. Don't get me wrong, I hope I never see you guys again, but if I ever need work done on my vehicle again, I'll be back for sure. Thanks! Aloha.
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September 2023 by Kendra Bruno
What a very sad experience. I have used Gerber in Bellevue, WA as needed for over 15 years. I just moved to the Big Island and called because my 1991 Mazda Miata (mint condition, a classic, classic car), will be needing some work after being shipped here, following a difficult situation with the container transporting it. Not only was I basically informed that my car was “old” (yes it is and as I said, in mint condition), but Gerber in Kona didn’t really want to help me. This car is near and dear to me, thus its condition… but more importantly I was looking for a place that cared about great customer service and car repair care. Some place that would help me, not insult me. Apparently that is not Gerber Kona. I am truly sorry I called.
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June 2023 by Cory B.
yet another corporate invader of local business in hawaii. it's clear this american business does not care about the previous customer base of autobody hawaii. i had an appointment scheduled for one of my "DETAILS FOR LIFE" which apparently they decided not to honor and have discontinued. this was a huge disappointment as what made autobody hawaii premier on this island was their service integrity and strive for excellence... continuing long after you received your car back from their shop. beware! if you are looking to support a local business... go to a locally owned shop as money you spend here will just funnel right out of our community.
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April 2023 by Franklin Chavez
Best Body shop hands down. I’m a young adult who’s never been in a accident and dealt with shops/insurance companies, but these guys really took care of me. Rissa and Dale walked me through their process, and accommodated all my questions and concerns. They even dealt with my evil insurance company from time to time - thank god for their service. My car was returned to me @ a manufacturer standard and detailed as well. Amazing company and extremely trustworthy - I will always go to them for anything I need with my car in the future. Big mahalos to Auto Body Hawaii, Rissa, Dale and Kawena. ❤️
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April 2023 by M G
Had a job done another shop and messed up the paint job. Went to this place, an employee came out and said... \"we don't fix other shops mistakes\" and went back inside. I didn't went there to get it fix for free, I was going to pay, but I just got told to go. Never referring anyone here.
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December 2022 by Allen H.
You will be unfairly treated if your insurance carrier is ***** ****. Their current policy is to charge ******************** holders $300 just for the repair quote! which is then non-refundable should you choose not to use their shop!. If you want fair prices, do not tell them you have ********************.
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October 2022 by anna smith
I used this body shop to repair my 50 k Tesla. The staff members, specifically Rissa , was very rude and unreasonable. They are discriminating people base on their accent and "mainlander" status; they are racists .It took them forever to get thing done, however they don't care because on the island people have nowhere to go. So Risa stated ," I don't care .Go somewhere else to fix your car, If you don't like us".It took them 2 weeks to do the simple car estimate .They are misleading people with 'Good reviews" written by chosen customers. They are short of staff because they are cutting salary for specialists; however they don't care because of theirmonopoly status on small island. I would rather pay extra money to ship my care to somewhere else ;I am not coming back to thisshop.Service: General repairs & maintenance
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September 2022 by Marian Krochka
Rissa is awesome! She helped me understand how to work with my insurance company in order to get the full payment for the cost of repair for my car. She is kind, respectful, honest and understands auto insurance policies and cars. My car is being repaired tomorrow and I am forever grateful! Rissa, THANK YOU! Gratefully, Marian Krochkap.s. I highly recommend Auto Body Hawaii, your company, for anyone needing auto repairs!
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August 2022 by Chris Morrison
The owners (Rissa & Dale) were fantastic to deal with. I brought my new car in for some customization paint work on a Carbon Fiber Hood. From day one, when I told Rissa what I was thinking about doing, she told me to come in and talk to Dale.He explained to me some options and suggestions that I wasn't aware of, and we made the decision to move forward.When I picked up my car after the work was performed, I was totally thrilled with the quality and precision of the work!I wouldn't go anywhere else for my automotive needs. This place treated me fair and did what they said they would do.Highly recommended.Highly recommended.Services: Body & Trim
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August 2022 by Marl Murray
The staff is outstanding. Professional, polite and very attentive to my needs. The body repairs and paint on may Tesla we perfect and completed on time. I also had my safety inspection on my truck done there. They were very helpful in giving me guidance to get my oversize tires to meet the state requirements.Service: Body & Trim
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July 2022 by Andrea Gutierrez
I will use Auto Body in Kona time and time again. Great customer service from the first call, updates along the way even when your insurance company “isn’t in their network”. My repairs were done quickly once that parts got in and they even took it to Toyota and did my just passed expired safety check all in one go. I’ve take four cars here and will continue to do so because of the great customer service and detail.Services: Vehicle safety inspection
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April 2022 by Janet Clark
I recommend Auto Body Hawaii to anyone whose car needs work. They fixed my VWGolf after I was in an accident and their service is second to none. Communication was excellent and Rissa helped me navigate the insurance maze and lent me a car while mine was worked on. Don’t hesitate! You won’t be sorry.
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April 2022 by Hilary Drees
Ruined the ac and refused to take responsibility. I wanted to leave this review 4 years ago when it happened but I worked for Enterprise and Auto Body Hawaii contacted my branch manager and told him "we have a problem here" with a screenshot of my review. My employer has never been listed on my profile, they recognized me by name only. I had to change my review to 5 stars. Thankfully I no longer work somewhere that allows Auto Body Hawaii to attempt to censor me.
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February 2022 by Daisy Kanakamaikai
These people gave me a service that was very professional and in a very timely manner. I would recommend them to anyone who wanted professionalism compassion understanding and understanding of what needed to be done right..
