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December 2023 by Taesia Keo
Just bought a few items today and the cashier was extremely rude. Didn’t catch her name but she had a lisp and the receipt said Cashier 3851171. She insisted that I sign up for an account when I didn’t want to. Then when the transaction was completed she tossed the bag at me and walked away. Never had a cashier toss my purchase at me before. Horrible.
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August 2023 by Janice T.
Visiting from the mainland and lost my luggage- everyone was SO helpful and kind. They were able to replace all my favorites and even recommended a new fragrance, that is now my favorite. Thank you Maddy and Michaellyn. Your the Best!
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July 2023 by Lynn Taylor
I bought a bra and was told that it was the most comfortable bra that you could ever have and that it would form to my body. I bought it because I was taking a very long plane trip and had a lot of traveling ahead of me. I absolutely hated the bra, everything it was supposed to do it didn’t. I was fidgeting with it the entire time I was on the plane . When I got home , I washed it and put it in my drawer and never tried to wear it again .I read that Victoria’s Secret will return bras so I brought it to Victoria’s Secret’s today and a girl name Maddie heard my story . At first, she said she couldn’t take it back and give me credit on my credit card because it was washed . I kind of understood , but I was really upset because I just wanted a bra that fit me. This young girl turned the entire situation around. Maddie stayed with me fitting one bra after another until one absolutely fit me. She was beyond pleasant . She knew her products and now I just pray this new bra will do it’s job . If so I will be back to get a few more. In a day where customer service is not so great , this young girl had it all. Hope her company recognizes what they have. Very hard to find these days
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July 2023 by Hailee Shae
The manager here is one of the most unprofessional and rude people I have ever met. I spent over $150 and went to exchange a pair of shorts that didn’t fit me (with my tags and receipt) and they humiliated me. the shorts had a hair on them so they were holding them up and inspecting them in front of a huge line then told me they wouldn’t be able to sell them again after I tried them on. I’ve never experienced such awful service.
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March 2023 by DAYNELLE Basa
Helpful staff, always have awesome panties and bras on sale
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February 2023 by Julia T.
Maddy the manager was so nice and helpful! They had a promotion with spend $20 to get a $20 gift card. I figured you would only get one gift card no matter how much you spent, but she checked out my two items (both over $20) separately and gave me two gift cards!Overall, she was polite, helpful, and even helped fit me for the perfect bra. Will definitely be returning!
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January 2023 by Ashley Wellman
After speaking with corporate I went to do a return, I was explained it would go back onto to credit card but, I would need management override. Instead of getting the help expected I had a manager give us rude looks and in very condescending and derogatory way tell us that corporate is wrong. Quoting “in this store we cannot do overrides” and even say there is no warranty (which is true to an extent, there is a guarantee that you are satisfied) I have sports bras that are manufactured in a way that the seam itself if falling apart. I’ve had this happen in the past on Oahu and the Ala Moana store managers have never given any problems to rectify my issues. I believe this manager is not trained properly, corporate can easily see who did my exchange to see which manager was on shift.And who the heck wears bike shorts to work? I’m sure there is a better dress policy that that.
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December 2022 by Sara A.
Maddy the manager was extremely rude! The promotion was spend $20 get a $20 gift card to use in February. I spend $97.88 and she gave me one $20 GC, I asked her if she can give me 3 because I spent more than $60, she said no because the math does not add up and if she rang me up again I would only get 2 GC!!!!!! How is it possible that a manager does not know how to do math?
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October 2022 by Delra Gray
Very helpful & efficient staffing. I was impressed with a young 17 yr. old worker as she decided @ age 15 during a pandemic that she needed her own money honey. She used her people skills and went directly to the manager @ VS paid him a compliment and was hired on the spot.This is impressive because today's kid's appear to lack talk & more text?
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October 2022 by Rodney Hiebert
The women working there are NOT walking around in panties and bra
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July 2022 by Maui Sunset
They had 4th of July sales.Otherwise the prices aren't really that great❗Great products, however..
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June 2022 by Jacqueline Shepard
Thanks to Madeline for a successful bra fitting experience! She is knowledgeable, professional with a positive attitude! And that saved me a lot of time and aggravation. ? I highly recommend her expertise to anyone in need of a good bra fitting!
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May 2022 by Stacey B.
Seriously, they saw me standing in the line that had no cashier and both he and she just put their noses in the air and walked away. Ready to walk out and order online, I see the snobby salesgirl in Pink and she had the audacity to further insult the situation by telling me I should read their one little sign all the way to the left in a darkened room. News flash, you aren't that great of a company to begin with so don't turn customers away with your snotty attitude. And a little less make-up maybe? Just sayin"
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May 2022 by Y U
I’m very satisfied with my experience at the store. The sales associate is a great help. Even though I asked her something I’m unsure of, (I asked her if they had unisex clothes at Pink section.) she tried her best to figure out what I was looking for! I got to buy nice sweatpants thanks to her!
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April 2022 by Sherry Haviland
Very helpful staff. Great customer service.
