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December 2023 by Robert H.
I live in Oahu and they make it so effortlessly easy to make a purchase with good prices. Picking up the vehicle and even trading in my current car was done with efficiency and professionalism! Mahalo Danny and to also the rest of the sales and finance team! Maui No Ka Oi!
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November 2023 by Brian Paris
4 hours for an oil change with an appt. Brah, it dont take that long. Work on your schedule.
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October 2023 by Sarah Montgomery
Avoid this dealership at all costs. The GM Matt Hicks and service department are scammers. I took my truck in after Ford issued a recall on it. I read the code and it came back fitting the recall. Took it to the dealership, they kept it for over 24 hours just to read the code and tell me it doesn’t fit the recall. They then charged me $280. $280 just to read a code for a recall that Ford issued. Believe the other reviews and avoid this dealership.
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October 2023 by Sarah M.
Avoid this dealership at all costs. The GM Matt Hicks and service department are scammers. I took my truck in after Ford issued a recall on it. I read the code at home and it came back fitting the recall. Took it to the dealership, they kept it for over 24 hours just to read the code and tell me it doesn't fit the recall. They then charged me $280. $280 just to read a code for a recall that Ford issued. Believe the other reviews and avoid this dealership.
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September 2023 by Carol Kalehuawehe
Great service. Justin and Briley was really great. They really helped us get into a vehicle. After losing our car in the lahaina fire, they really pushed for us to leave with a car. I highly recommend seeing them if you need a car. They will try their hardest to get you into something before you leave. Just ask for Briley. He's the same guy. Tell em I recommend him to you
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August 2023 by Gregory O'Shea
Over two years ago, I ordered a Ford Lightning for over here on Molokai. Did it all online and built the vehicle to be in my budget; a little over $53,000 for base model. Put down $100 when process started and when they began to build I confirmed and committed $1,000 more to process. Tracking the build and getting excited and they even sent me a picture when it rolled off the line. I was sent by Ford to Valley Isle motors to receive it and they tacked on 35% telling me they want $77,000.00 for it, since that's what they think they can get for it. Mainland sales guys trying to blame Ford for the price increases when I have the MSRP right in front of me to this day.Mainland sales team ripping off local people.Follow up: the head of sales took over two months to send me back my $1,100.00 that Ford held. Required me to call them three times to finally get my money back. I also looked at my notes and realized the mainland sales team marked the truck up more than I recalled.I recommend buying cars from Oahu if you live on Moloka’i. This Jim Falk Valley Isle business is run by people who don’t value repeat business, IMO.
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August 2023 by Meghan R.
My first time buying a used car from a dealership and it was such a terrible experience here at Valley Isle. The sales person lacked clear communication and was very dishonest. They only care about getting paid and not customer service. The next day after purchasing I had problems with the transmission and they wouldn't identify the problem or help me at the dealership. They also promised a part upon purchasing that I never received after many calls to follow up. Don't make the same mistake I did coming to this place.
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July 2023 by Dianna Grundhauser
Didn’t plan to buy a car today, just check out the Broncos. Briley Akina met with us and answered our questions, no pressure. I knew Briley from when he attended, and I worked at, Boys & Girls Clubs of Maui, many years ago. While we were talking story, we noticed a nearly new Mustang Mach E. We’ve been looking for an EV for the past year, and this one was perfect! We walked out with it a short time later.Briley is easy to work with, was quick to get us an offer on our trade, and made us a good deal. Guyson in Finance worked quick to get us out of there too, Overall a very pleasant experience.If you need a car, new or used, ask for Briley!
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July 2023 by Gregory O'Shea (Rick O'Shay)
Mainland sales team ripping off local people. Over two years ago, I ordered a Ford Lightning for over here on Molokai. Did it all online and built the vehicle to be in my budget; a little over $53,000 for base model. Put down $100 when process started and when they began to build I confirmed and committed $1,000 more to process. Tracking the build and getting excited and they even sent me a picture when it rolled off the line. I was sent by Ford to Valley Isle motors to receive it and they tacked on 35% telling me they want $72,000 for it, since that's what they think they can get for it. Mainland sales guys trying to blame Ford for the price increases when I have the MSRP right in front of me to this day.Ripoff!Avoid!
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July 2023 by Terhune F.
Lorna in the parts department at Jim Falk Mazda provided us incredible customer service. Our Mazda CX 9 needed a door cylinder lock replaced and Lorna helped us to get that done: She ordered & tracked the needed parts keeping us informed through the whole process. When the parts arrived she facilitated the appointment & work by the locksmith and the installer. Everything's complete and we're a couple of happy customers, thanks to Lorena At Jim Falk Mazda!
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May 2023 by Greg K.
Avoid! Ordered a Lightning two years s ago. Built a conservative entry level version. Tracked through the assembly process and received updates and a picture when it rolled off the line. Dealt with Ford motor company until the last minute when jim Falk swept in because I'm on Moloka'i, I guess. They added 35% markup, $19,000 to my agreed price because they think they can get more money. I bought a used vehicle from these guys last year.Never doing business with Valley Isle motors and their Boston sales manager again.These guys keep trying to blame Ford for THEM marking up the car 35%. Terrible sales experience. I'll never return.
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April 2023 by Erik Welander
Had a great experience with Brian at VIM. If you want a salesperson with no pressure he’s your guy. I watched prices on vehicles for a couple months before purchasing this vehicle. Prices are competitive and they have a bunch of vehicles. The gentleman in finance and the ladies footwear are also an added bonus. If you want to experience some aloha go check out their Ohana.
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April 2023 by Eddie Garcia Garza
the best car buying experience i’ve ever had. justin and guyson helped get me exactly what i needed at a great price and a warranty that works for me. honest, efficient and offering great selection of quality vehicles.
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March 2023 by TA
The service agent I had (Teddy) was really good. He really listened to understand what the issues were with my Ford. In any business, service, communication and follow through are everything. Unfortunately he and the other agents seem swamped, so it’s on the customer to persist in contacting them and to do the follow through. The vehicle drop off and parking/parking lot is a whole “situation”/ a circus. All workers there look stressed and so don’t smile or greet anyone. Workplace environment seems very unhappy, miserable. Even though the technician/s did a good job on diagnosing the issue and servicing my vehicle, I don’t see myself going back there unless I need a specific part or repair that can only be through a Ford dealership.Also, for some reason the hubcap fell off while being serviced at Ford and it was just left inside the vehicle....wow...
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February 2023 by K M
Brake caliper bolt online, $5 each. Brake caliper bolt at jim falk, $130. Both OEM. Got falked.
