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December 2023 by Pomaikai Jones
I’ve been going there for almost 7 years, my parents have had accounts there for more than 10 years, but Pam, at the Kahului branch, you suck. You’re not accommodating. She doesn’t take time to know her customers or create a relationship. You’re disrespectful and I hope you know you’re the reason the bank lost me??
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June 2022 by Lou Z.
Great place to have an account! Very friendly staff and always quick service!Thank you VIFCU!
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October 2021 by alex garcia
Awful bank. Lady had no clue what she was doing with the auto loan and at the end we are getting charged 3k for something she didn't even explain. Never doing business with them again
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August 2021 by Francis Kuluhiwa
They have the "Aloha Spirit", always there to help their customers.?
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July 2021 by Michael DiBartolomeis
Been banking with Valley Isle CU since 2013 and I am usually happy with the service. However, since the pandemic (or perhaps even before it), they are not answering the phone no matter what numbers you call. I even drove 20 miles to go in person to complain about this issue a couple of weeks ago. Maui is known for its all around poor service but since when do banking institutions benefit from not picking up the phone?
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June 2021 by Rhonda Loder
I Love this bank❤
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April 2019 by J T.
Megan is awesome and also Tina. I love banking there because of them. Thanks girl awesome customer service.
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April 2019 by Chelsea R.
Cons: Heads up for anyone using their debit cards. Members are limited to only 10 transactions per day. In my personal experience this limitation was unheard of and one I never found out until recently. On top of this 10 transaction limitation, if you ask to have the limit extended beyond 10 transactions in a 24 hour period, VIFCU will not let you file a claim. So you are unprotected for any fraudulent charges, which is outrageous. Now if you are traveling or on vacation it isn't unusual to make multiple transactions in a single day. Therefore a limitation like this is frustrating especially when you're no longer protected after you make the request for the removal. Parking is limited during peak hours especially since they share the building with other businesses. Pros: Becoming a member is simple and straightforward. People who are usually doing non complicated transactions/business inside are fairly quick and the tellers get you in and out with little fuss (which I appreciate).
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September 2018 by Christian Cramer
Been using this bank for a while, but they never, ever answer their phone. Credit card got stolen, and couldn't cancel it because they never answers their phone. I called all 3 locations.
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August 2018 by Christian C.
Been using this bank for a while, but they never, ever answer their phone. Credit card got stolen, and couldn't cancel it because VICFCU never answers their phone. Its a rare occurrence
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February 2017 by Edna Kama
Their awesome, I'm so happy I'm banking with them, l have my favorite tellers but as a whole their just totally awesome, love their services, been with them since 2005!!!
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November 2016 by chelsie momoa
They are very nice and fast. Great interest rates and it's super cool on their cash advancement procedure
