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August 2024 by River Humphreys
went in to ask if they had a part in stock, i asked the dude at the counter, he glances behind him, looks back at me, shrugs his shoulders, says he doesnt know and to just go online, didnt even look it up in their inventory or anything
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January 2024 by Waldemar G
Love the service crew and the fact that they wash your car after servicing. That small detail seems to have been a lost practice and most dealers!
Mahalo Servco ??
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October 2023 by Chris T.
Service center will do a bait and switch on you. You ask for one thing and when you walk in they have the paperwork all ready with extras that you don't need or want and they'll charge you more. Shady. I will not step foot in there again. Get your maintenance done elsewhere.... not at a dealership. Especially not at Servco Subaru Maui.
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March 2023 by Michael M.
I initially had a problem with a lost title that didn't make it in the mail. After contacting Servco they promptly took care of the issue. Thank you!
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January 2023 by Perry G.
From sales to service everyone here is top notch and truly cares about customer satisfaction.
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September 2022 by christy vail
At the end of May 2021, I sold my best friend my 3 year old 2018 Subaru Forester with only 25,000 mikes on it. He takes great care of his cars, but 5 months later, there are all sorts of problems.I sold it to buy a 2021 Forester after owning 4 previous Subarus and now I see Subaru is starting to have terrible reviews. I feel terrible about my friend.
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November 2021 by Narissa Hanley
Called about a warranty issue, had to listen to 5 minutes of covid protocols then told it's an hour wait for the next available representative. No local contact number or service.
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March 2021 by Joy W.
In the fall of last year I purchased a used 2016 Kia Sorento from Servco. I took it to a mechanics shop for them to run the diagnostics on it as a used vehicle. The report was that it was in excellent condition but needed new brakes. Servco agreed to this work before i purchased it. When the work was completed, I noticed on the work order that they had just worked on the front brakes and when I pointed this out, they agreed to completing the work which they should have. However 3 months later, the car started to vibrate when i applied the brakes so i took it in again. The report was that the dealer had just worked on the brake pads but hadn't done any work to the rotors. $400 later, the car is running well. My recommendation to anyone purchasing a used car from anyone, that you take the time to make sure that the work that was promised before purchasing is actually completed. Otherwise, I am very pleased with the vehicle.
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August 2020 by Debra M.
Should be a minus star. I took my car in to have it serviced with an ice cold air conditioner, and drove out with hot air and a horrible smell. Turned around to ask them if they left something unhooked during service, and was told I had to bring it back later so they could look at it. They made me wait for 4 hours at the appt they made, and brought me a quote for over $2000. Of course they said it was nothing to do with anything they did. I drove away and stopped by a friends... he replaced a $30 part and filled it with freon. 6 months have passed and it's still ice cold! They also replaced my brakes twice in first 50,000 miles, and I had to replace them again today at 67,000 miles. 3 SETS OF BRAKES. They told me that they used a premium version the second time but when we pulled them off today they were the same cheap version they used the first time. Crooks.
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August 2020 by Danielle D.
I have bought two Subaru's in the last 3 weeks. One for me and one for my mom. Natily helped me with both purchases. By the second time around we were joking around and having a blast! Natily, and everyone there, was helpful and accommodating and very low key. The cars sell themselves! I recommend a Subaru and Natily and her team!
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July 2020 by William D.
Thank you to Natily for a smooth buying experience!I highly recommend working Servco and Natily!
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February 2020 by Mario Ortiz
Excellent Service from my Advisor and my Technician on my 2016 Forester. Thank-you very much and I RECOMMEND this Subaru Dealership to Everyone.
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January 2020 by Regina V.
If there is anyone out there having a problem with the leather steering wheel peeling? I only have 17k miles on my car and am told the steering wheel is not covered under the 3 year warranty. The customer service starting from the initial phone call was awful. Although, the calls sometimes go to oahu so you are not even speaking to someone on site. I still think on a new car, no matter what, the dealership should honor a replacement of the steering wheel at no cost, regardless of what corporate says about the warranty especially under 20k miles. After speaking to the manager, Cindy, they are trying to meet me half way. They have agreed to pay half the cost of a new steering wheel at $580. So I will be paying my share of total out of pocket at $290. $290! I'm surprised that they want my $290 after purchasing a $30,000 car and a $750 warranty on dings and going there and paying for my oil changes. $290 is peanuts for the dealership. They charge almost that for my oil changes. Lol. Joking. ALL I KNOW IS ITS HALF MY PAYCHECK! But it IS better than my whole paycheck, which is what they originally were charging me.
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September 2019 by Mike Y.
Now imagine it's the first day Servco is opening their new location. You are hungover and attempting to get an oil change. Your head is throbbing as you contemplate the string of poor decisions that lead you to this juncture in life. As you sit down to go over what exactly this service will entail you are offered a muffin and coconut water. This beacon of hope is the Servco difference. Cindy is a consummate professional. Plus, if you have questionable insurance getting your car serviced through Servco provides roadside benefits, not that your Subaru ever will. Well... until the ringlands eventually go bad. But, you knew what you were getting into buying a WRX. 10/10 would return.
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July 2019 by Tyler S.
Wife went in today for the brake light recall for our Subaru Forester. After a hour entertaining our 4 year old in the waiting area and being told it would only be 45 minutes, she checked with the service lady and was told that she had forgotten to put it in the line. So my wife had to wait double the time!
