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August 2023 by Shirley Hirata
I don't have insurance there but my I know people who works there .look if u not satisfy there than move on look for another insurance's
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March 2023 by Bob T
Always prompt and super friendly!!!
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February 2023 by Dustin P.
Very professional! Helped me conduct the transaction that I needed after being bogged down by AI telephone prompts
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March 2022 by Andrew E
My dad, who is disabled and dying of cancer wanted to remove a car from the policy. A car that he doesn't have anymore. They would not let him remove the car without mailing documentation that he can't mail because he's bed-ridden. Unhelpful customer service. A true pyramidscheme, there is no escape. If zero stars were possible we would give it. Avoid, and shame on you.
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March 2022 by Chris Turner
Best people
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November 2021 by Vaie'e M.
Kehaulani at Pyramid Insurance was a lifesaver--or more accurately, a property-saver! She immediately understood the urgency of my situation and worked her magic to get everything taken care of instantly. Words cannot describe how relieved and grateful I am; my property was on the line and she helped save it with her quick and knowledgeable professionalism. On top of that, she was so kind and patient when I messed up filling the insurance forms more than once, let's just say, and she was just in general so sweet and genuine! So lucky I got connected with her, can highly recommend her services!!
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February 2020 by Darlene Tabbal
The people are very friendly and knowledgeable.
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March 2019 by amanda marzan
A few years ago, I didn't know much about insurance other than we need it. After working at an insurance brokerage this is what I've learned: it's like a one stop shop, shop for home, auto, or business insurances from many choices of insurance carriers to get your coverage, and all available to you in one office when you go to a brokerage like Pyramid Insurance. They interact as your guide for understanding your insurance coverage lingo or language, advising what coverages may apply to your situation and how it works. They also act on your behalf to contact the policy insurance carrier or carriers for the different types of insurances like your home, auto, or business insurances. The insurance agent shops for you, no going to multiple websites or calling multiple offices needed. It's a lot easier to keep track of where to go and who to talk to because it's generally one agent for all your insurance policies held at that office. It also makes it easier to take advantage of packaging multiple policies for discounts, or changing, or adding new coverage without having to meet with or call multiple companies for something as simple as just changing your address. If that brokerage company has multiple offices in your location, which Pyramid has two offices in Oahu, two in Kauai, one in Maui and one in Hilo, they can generally access your information at all of them or they assist you in getting in touch with personnel that knows your account best and/or relaying the information to them, so again a one stop shop. I hope this helps.
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March 2018 by Kate Alvarez
We have worked with Eileen Fisher at Pyramid in Kahului for years. We own a small business and she has been an expert insurance agent! She not only knows her stuff, she makes sure all of our insurance needs are taken care of properly! That's hard to find these days. She is so responsive and reliable. We are blessed to have found her! Thank you Eileen!
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March 2018 by Gregrey Frye
If you have any questions about what you need for insurance, talk with these specialists. They will get you what you need and explain the whole plan to you in a way you'll understand.
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March 2017 by Laura Ulibarri
The go to place for small business insurance. Great agents.
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March 2014 by Tina Kaha
My experience at Pyramid Insurance was Great, my agent April Mendes Kaneshiro was very helpful she helped me with my car insurance she was very fast in responding back to me and getting me the best rate. I do recommend her service to my family and friends..Thank you so much April..
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March 2014 by trinity1111matrix
WARNING: POOR response. Unprofessional office, didn't return my calls or follow thru with quote request. I had to ask the receptionist to track down the agent, and he responding with "I always return my calls..", then "I'll call you back..." Needless to say, I never got a call back. Not one. Ended up at a hard deadline and went with USAA last minute.
