-
November 2023 by JMAC
2/2023It's been a while since I used the Maui location, but National / Enterprise is always on it! Quick and painless if you're a member. ??✌️10/2023Great option. Join their frequent customer prigram and fly through. It's absolutely worth it. Consistent, quick, and friendly. Wish they had my car, a Toyota Camry, but still good selections to choose from. Nowadays, they will dissect the outside of your car. You should, too. Our company requires us to videotape the outside before leaving the facility. These days, lots of tourists don't seem to care much and can drive a little wreckless, especially in the islands. I've been a victim of fender vendors while parked in an obvious tourist zone. Protect yourself and keep your company as well as the insurance company happy. Just do it! Insider hints, Altimas are great on gas and roomy. Also, I tend to choose a car with good treads. Tends to have lower mileage, which also means not as abused as other cars, plus less likely to get a fkat, although, not impossible. ??✌️11/2023Great, quick, efficient, as usual. Changing to Enterprise Travel Direct now for you, Elite members.
-
November 2023 by Mark Jones
Just great, and the next time I'm in Maui, I will be using their services again.
-
August 2023 by Diane Wagner
We recently traveled to Hawaii. I rented cars twice while we were there. The counter personnel were super to work with. The garage and return personnel were equally as professional and friendly. We lost an item and the gal went out of her way to thoroughly search the vehicle with me. I would recommend. Love the green mile!!
-
August 2023 by Robyn Fong
Best car rental experience ever. Super easy pickup and drop off. Picked the car I wanted using the Emerald Isle, drove the car to the booth for checkout which took maybe 5mins and I was off. Drop off just as easy. Never using another rental company!
-
August 2023 by Donn Cummings
I was leaving Maui two days after the wild fire swept through Lahaina. The airport was extremely busy, but car rental return with National was still quite easy and not stressful at all. Glad I rented through Emerald Club!
-
August 2023 by Robin Bodkin
The car I rented reeked of cat urine. To the point of making me feel sick. At first, I thought it would dissipate right away. It did not, so on day 2 I asked to trade cars but by the time I received a call back to come trade, I was well into my vacation and unable to go back to the airport. At check-in the lady said they had a cat problem. Clearly, they do. I was told by 2 people (one on the phone, one at check in) I'd receive one day's rental credit. I did not. I e-mailed customer service and had no reply. Really disappointing experience. I gave 2 stars because the car did get me where I wanted to go. Otherwise, it's 1 star.
-
July 2023 by Trish Dukoff
Great experience with our car rental from National at Maui airport. You cant beat the emerald isle, we scored a very new low mile Ford Explorer. Fully loaded and very clean. Both pick up and drop off were very quick. Our return was processed by Eddie who had great customer service and was super friendly. We will definitely use national in the future. I highly recommend them.
-
July 2023 by Robert Nadal
I have rented through National for sometime, each time they have made it easy. No hassles or time wasted in the office doing paperwork. The staff is always friendly and welcoming. Recently, I left the keys at a friend's house and they helped me get the car out of a parking garage and towed back to them. Kohl G. at the National Honolulu Airport location was kind and helpful. He helped with solutions to my problem and copied others within the company in case he was unavailable. Great communicator!
-
June 2023 by Davis Family
We were pleasantly surprised to learn how easy the rental process was with National. Simply pick out a vehicle, check it out upon exiting the garage and you are done. Gone are the days of standing in long lines and being pressured to buy the rental companies insurance. Highly recommend National and we will definitely be using them again.
-
June 2023 by Peter Nietresta
Amazing service all around. We had a flat tire (luckily at Costco after a day of touring so close to OGG) and National brought us a replacement vehicle within 30 minutes and didn't charge us anything! I really appreciated this as our time on Maui was valuable. You can't expect the same outcome if you get a flat on the top of Haleakala but nonetheless we were very grateful for the pro-active and speedy response that the team at National OGG provided! Thanks again!!!
-
June 2023 by Ewoud Hulsewe
Overall good experience. Car was not as clean as it should. Unfortunately we had a small fender bender as I was stopped at a stop sign and was hit from behind. When calling the automated call center it takes quite a few steps to get to reporting an accident. As possible improvement would be to have this available as a quicker link in the automated system.
-
May 2023 by Thomas Fergoda
My wife and I rented a car from National for our Hawaii vacation. It was seamless from the start. A nice person walked us over to the row where we could select our car. We chose a Kia Soul. We were amazed at what a great and fun car it was. Returning was also seamless. Our receipt came right away to my email. I will definitely use National again.
-
April 2023 by Rebecca Holbrook
We always rent our rental cars through National. The Customer Service is outstanding!!! They hire really great professional people! They have streamlined the whole process of renting a car by making it so easy!!We book online, show up, show ID and pick out our clean washed car from a row of cars. Drive to the exit where they walk around the car inspecting and noting any dings, etc. Pay for your car and off you go to start your vacation :)So easy!!!I would have given 5 Stars but the last car I rented smelled like wet dog in the back where we put our luggage :(I’m not only allergic to dogs but that smell was awful!!! Otherwise we have always had a great experience. We rent from National about 4-5 times a year.
-
April 2023 by Aaron W
National has great customer service, and has every time I have used them. Recently we had an issue with our vehicle shortly after picking it up from the airport. The service against helped us find the best option for a new vehicle that suited our needs. It was great service and we truly appreciated the help.
-
March 2023 by Steve Bader
This National location is probably the best rental car office I have used around the world. I have used them every year since first trying them in about 2015. This year was even better! I had an Emerald Aisle reservation for 4 weeks. The first week I needed a mini-van, while my family was with us, then after that a small car, I mentioned that to the lady who checked me in, and she immediately offered me a mini-van for the first week, then said it would be no problem to change to a smaller car for the rest of the rental. When I returned the mini-van a week later the guy who I explained this to was great about helping me find a small Ford Eco that was perfect for Maui, as it has great visibility and small enough to park in the many small parking spaces in Maui.