-
August 2024 by Jory Oberg
Both doors on the passenger side of my car were scratched ALL OVER, and through the paint. Someone also clearly opened a door into mine during transit, removing paint to the metal and leaving scuffs. I received a quote for $130 to attempt to polish it out, and Matson denied my claim, stating "Per our terms and conditions, hairline scratches and polish repairs are non-claimable damages, so we must deny liability and close our file." Scratches INTO the paint are not 'hairline scratches,' and neither is paint removed from the door due to opening another door into mine. If you are okay with your car getting damaged and being denied the repair costs, definitely ship with Matson, they can surely do a good job with that.
-
May 2024 by Nobody Special
This is where cruise ? ships ? dock, the terminal is nice but what we did not like is the long walk from the terminal to where we can catch a cab or Uber. This made it very difficult for the disabled people on the cruise ? . It would be nice if they had a Trolley or golf cart transportation, does not need to be free but at least implement a means of transportation for those who could use a bit of help. Our Uber driver dropped us off at the terminal but could not pick us up there.
-
May 2024 by Jonatan Almanza V.
Good place for dispatching tours. And close to town.
-
May 2024 by Brandon Rush
I would like to send a HUGE and MANY MAHALOS to Donald and his team (Kiaka and Ross) at Kahului Harbor. They went above and beyond to help my family and I get our car out on the necessary barge we needed for our upcoming move. We would not have been able to do it without them and their kind and gracious hearts. We are forever grateful and blessed to see and feel the Aloha spirit with Donald and his team. ??
-
March 2023 by Salam Ballout
My car should take 3 weeks to be delivered based on many many previous experience this time they let it sit in Oahu for 10 days cost me more money in renting a car
-
February 2023 by Sonia T.
Our vehicle was shipped from Maui to Washington... we appreciated being able to track our vehicles shipping/location we were pleased that it arrived as scheduled, safe and sound! The staff were friendly and professional!
-
October 2022 by Rachelle Pedersen
Very nice folks at Matson. Everyone was helpful and polite. Made shipping my vehicle a good experience.
-
August 2022 by JJ Harrison
Shopping
-
August 2022 by Carl Eskow
Very good
-
August 2022 by Ido O.
Sent out car with Hawaiian Car Transport who deliver the car with Matson. The worst experience, car was late by more than a week and they didn't have my name on file when I came to pick up the vehicle. Their customer support is always busy and they don't get back to you.
-
August 2022 by J B
Great experience. Shipping times fluctuate on the website but calling in I was given an accurate ETA by the agents. The agents seem to know better than the website tracking, the website was off by about 4 days to a week. Great customer service and staff!
-
August 2022 by El B.
This guys are awesome , can't be more happier.. my truck arrived sooner, easy process and relaxing talks with personal, Edgar Jimenez is the guy you wanna talk to when shipping your car... Mahalo guys
-
July 2022 by John Thornton
Very friendly people here. It took me only about 15 mins to get thru and into my car. Would use them again
-
June 2022 by Kelly Drake
Very busy commercial shipping company. Glad our cruise ship could tie up there.
-
March 2022 by Joseph King
We were at the cruise port next door, Matson looks busy, seems well organized for a shipping terminal.