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November 2023 by Cyn T.
This Macy's was clean and organized. Chizoba, in the women's luggage area assisted me with my purchase. She was very kind and helpful. I would like to come back to this MACY'S again the next time I visit Maui. Mahalo
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September 2023 by Ms. Momi V.
The fact that it isn't at all like the Oahu store's with its sales and clearance aisles, this Maui store must have very high rents to match its high prices.? The stores are also split up.? Meaning if you are looking for kitchen supplies and you find yourself at the perfume counter you are in the wrong store all together.? You would need to walk or drive to the other half of Macy's in another wing of the shopping center. I would suggest shopping online for your Macy's needs..
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August 2023 by Kelly M.
Love Macy's. Always a great shopping experience and employees are so nice! Definitely a plus!
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June 2023 by Neil Saunders
A mess of a store. It smells. It's dirty. And it's dingy. Menswear selection is reasonable, and does have some good surf brands that are not always seen in other Macy's stores outside of Hawaii. That said, the whole experience is so dispiriting that you're better off going to one of the brand stores in places like Whalers Village. There is a Toys R Us section, but it's usually a big mess. Homewares and furniture are on the second floor. Again, reasonable selection but a horrible shopping experience. The whole store needs to be refurbished - or at least cleaned thoroughly!
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June 2023 by Kai R.
I was in dire need of new underpants. I found a pair just for me! But being disabled, I was unable to put them on. Luckily, one of the workers helped me try on 5 pairs of underpants! I ended up only getting one pair, so the rest are still on shelves if you want to try them for yourself! On top of that, one of the workers gave us a discount because they thought my dad was sexy! Thank you, Martha! 10/10 experience! Will go again for more underwear!
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April 2023 by Co V.
Worst customer service experience I have ever received on Maui! to start, no return policy, even though the jewelry I purchased broke almost immediately after purchase. I had to wait on two separate occasions more than 30 minutes to get a response on what they could do for me, when the owner finally spoke to me she was incredibly rude. And at one point threatened to take the necklace away and not refund me. She said she had to leave her husband and come "deal with this" and that she was very upset about that - yet her employee was not trained in dealing with this kind of situation. Meanwhile my small baby and I had been waiting around for 30 mins. Which she had no compassion for what so ever. It was honestly just really weird. I told her I had no problem spending the money at her store, but I would prefer a different piece of jewelry because the "fixed" jewelry was not the same exact color as the previous stone. It was a more gray tint and the other one was greener matching my babies eyes. (The whole reason we picked this particular piece that broke) There is more but over all such a terrible experience. She was talking about me to her employee in the back loud enough for anyone in the store to hear. Incredible unprofessional. After being trapped in a power struggle with her, she agreed to trade out the piece. I ended up buying a more expensive piece and paying the difference. Ultimately she made $30 more and is still able to sell the other necklace. Definitely not a pono place to give your money to.
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March 2023 by Jeanine B.
Good selection of surf brand attire. The customer service is excellent. I can always find what I want. The make up department is amazing. The fact that there's a Macy's here on maui is 5 stars.
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March 2023 by Chris H.
Saddest Macys I've ever been in ...but it's the only one on island so it's 'my store'. The women's department and men's/home departments are in separate buildings. Hassle. But the real offense is the smell of the women's department- For years, it always smells musty and quite unpleasant. Between the flooding and the leaking roof, the place never really dried out and it's nasty.
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February 2023 by Jorge Antonio Caliri
Very complete and very good prices
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January 2023 by Brian M.
This Macy's is split into two locations within the mall. One of the locations is one story tall and has the adults clothing, makeup, and a small toy area. The other location is two storied and has the kids clothing and a large toys area. The house goods and seasonal items are located upstairs. Like your typical Macy's it has something for most people as well as a nice sized clearance area.
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November 2022 by Michael A.
Ok only reason not giving a 1 star is the staff!! Very friendly. We came in the door where the women's department is at and WOW the smell of mold is mind blowing! We tried getting to the nearest door after finding out the men's departments is on the other side of the parking structure but the doors are locked? We were in there for less then 10 minutes and my eyes are burning. I feel bad for the staff stuck in that heath risk. After reading other posts this has been going on for a long time, that's pretty sad.
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October 2022 by Lynn W.
Zero service! I kept trying to give Macy's a chance. Final straw. Never going back after being a loyal customer since they have been on Maui.
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February 2022 by Eliza Smith
Shopping for kids clothes is in one area it's a good place for shopping
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February 2022 by Ryjanne Green
Love the last act prices you could get treasures❤
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July 2011 by Dāmé Dāss
Whoa!! Big sale! Got shirts for grown men. No a joke!
