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August 2024 by Natural Mystic
These guys charged us over $900 for a repair that actually cost less than $300. They also got offended when we changed shops. The "ones" we dealt with were entitled adult babies. I asked Mechanics here and they all know that's not a shop to get repairs on for Maui. I hope you guys don't get ripped off.
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June 2024 by Jerry Derrick
Do not buy a car here. Jim Falk Motors, as often as not, are unequipped or unstaffed to service some of the cars they sell. Or if you buy know the warranty might be worth nothing and use that information to negotiate a price well below MSRP. We’re having to ship our Chevy back to Oahu for repairs. $$$$$
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February 2024 by nanir4
We bought a car 9yrs ago 2015 altima choke problems with 1 recall regarding headlights, and another on the way which is paint flacking and I don't doubt more to come!! We have others cars that are much older that don't have nearly the issues like this car. We have a Honda and a jeep and paint is still on no RUST. Is anyone is dealing with is FILE NOW!!
Giving them 1 Starr is painful..
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January 2024 by Morgan Migita
Best customer service ever!
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September 2023 by Austen F.
If there was a zero star that's what I would give. Worst customer service I have ever seen. Ill keep my story as short as possible. But I would ship my vehicle to Oahu for service before I ever bring it in to JIM FALK MOTORS.I made an appointment for my 2018 F150 for a recall notice. Took time off of work to bring my truck in on my appointment time/dateWas turned away because they didn't have the parts and was told they would order the parts and call me back to make an appointment when the parts came in. 4 months later, no call, no message, no emailI call to see if they have the parts and to make a appointment.They then tell me I need to bring my truck in so they can order the parts.This would be driving to them 2 times to not get in done when they could have looked at my truck the first time I brought it down.When I called the Service Manager, Nick, and tried to explain the situation, I couldn't get a apology and he was incredible rude about the situation. At first he was trying to be helpful on getting the truck repaired, but soon later he had as much sense as his service team.I don't know about the sales team, but I would never go there for service for the rest of my life and will never recommend anyone to this poor excuse for a business.
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August 2023 by Mike M.
Everyone Knows dealers gauge people on service but $200 oil change, really? Also previously had issues with buying a new vehicle. They said anything to get me to purchase and when it came down to it, they didn't follow through on promises. Get it in writing like I did in case you have to fight them later. They kept saying "he doesn't work here anymore". It took Four hours and a standoff even though I had the promises in writing to get them to honor promises, which were only partially met. They'll lie through their teeth to make a sale. No other dealers on Maui so what are people to do? Buy from mainland or Oahu and have it shipped. It's a huge hassle but at least you have a chance of getting what's promised.
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July 2023 by 1 New Lesson
Worst customer service I've ever experienced.Service: General repairs & maintenance
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July 2023 by Bonnie M.
I went in last month and test drove a car, it went well but there was another car I wanted to test drive that I was told wasn't ready yet. The salesman told me they'd give me a call when it was ready so I could test drive it. A week went by and I got no call, so I left a voicemail. Still no call back. Come to find they sold the car I'd been hoping to test drive a few weeks later after ignoring my request for a test drive. I was surprised because they knew I have a significant down payment and they just completely dropped the ball and failed to provide any kind of customer service or get back to me. Looks like I'll be shopping for a car somewhere else.
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July 2023 by Kirk D.
This business could car less. I have tried to make a service appointment for the last week. The web site does not work. I have now called 14 times to be transferred to a phone that is never answered. I have left 5 voice mails never returned. I just spoke to the operator who was of no help and could not find a real person to speak with. They have lost my business for good for exceptional poor service.
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July 2023 by Lee C.
I had a Exellent experince with the used cars division ,,, As pulled in to the lot ,,, I was greeted by Ta Hani she right away helped me feel comfortable and proceeded to listen to my thoughts and help me look at some options ... She was Calm , Clear , and Attentive to my Questions ,,, After a second day with her help I was able to make a purchase I was comfortable with ... Lee Cutler ...
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May 2023 by mark Dragovich
Everybody seems to be short staffed overworked. It's like when you call someone and they never call you back. After a while you just quit calling or going back
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February 2023 by Britton A.
Our salesman, Ryan, was very helpful, transparent, and made the process straight forward. We had limited time to get a car and knew what our budget was. Ryan helped us achieve this. However, the atmosphere of the dealership was somewhat unprofessional; (like a lot of profanity). The conversations we had were a little too casual with other team members. We definitely were treated more professionally at other car dealerships we visited in our search. We were very pleased with the car we purchased, however, at the end of our experience the car was sent over to be detailed and cleaned and we found they did not even vacuum very well, let alone detail the car.
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January 2023 by Loretta Minervini
I always have to go back at least 3 times to get anything done properly....I'm here again today for the same problem that I have brought in 6 times!Sam the newest Service Managet is the best they've ever hadServices: Air & cabin filter replacement
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November 2022 by mark santos
Have been servicing my truck there since I bought it very professional service crew there helpful and pleasant service advisors.
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November 2022 by Tracy C.
OK there are a lot of negative reviews below which surprised me as I found the service office excellent to work with, so perhaps I just caught everyone on a good day? I called because my employer's Chevy Suburban had a recall on the rear seats, they booked me in and when I turned up they were very helpful, noted it had another recall on the headlights and said they would take care of that too, and also the clock which was an hour behind because of daylight saving. I dropped the vehicle off at 9.30am and it was ready by 12.30pm, just like they promised. They also provide a shuttle service which drops you off and picks you up while you wait! BMW doesn't do that! I found the whole experience easy, quick and friendly.
