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November 2023 by Doug Correa Jr
Your only stop needed to get the correct shoes to address any foot issues that you may have. This is my 3rd time to purchase Hoka shoes from Island Feet. Customer Service is above and beyond and this alone is why I will only get my footwear at Island Feet. I live on Oahu but work on Maui every 2 weeks, there are stores on Oahu that sell Hoka and other brands but when you experience the outstanding Service it will be your only place as well. Huge in stock inventory not just Hoka but so many others. Steve and his Team are the best you could ask for. Their new location @ 444 Hana Hwy is almost triple the size compared to the original store. Recommend for everyone. Mahalo Island Feet you guys Rock!
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October 2023 by katherine wong
? Great Service, Staff, Selection and Best shoes on Island! ***Customer for Life!** They Really gave their all to hand out new donated Offoo shoes after the fires. Support this company, these are our people. Mahalo
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October 2023 by Mei Vinuya-Quinsaat
I wanted to take this time to say Mahalo Nui Loa Island Feet. For taking care of us Lahaina Ohanas, we appreciate your generosity, love & kokua you have given us. #LAHAINASTRONG ❤️❤️
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September 2023 by J H.
I had gone into the new store and "Steve" had been so busy with 2 male customer's to even notice me. I looked around and the nice lady who was at the front desk asked me if I needed assistance, but said she didn't know about the Hoka brand. After almost a hour I left. I went back when they opened a few days later and Steve asked me if I needed help as no one else was in the store. I soon noticed how egotistical this want-to-be podiatrist was. He asked who my podiatrist was and had a few negative comments about her. He told me there was only one style Hoka's that I should get. When I tried the shoes on they felt tight, and he said the fit looked good, I just need to wear them some more. Here is where it really gets weird. Steve said to prove how good these shoes were for balance (which was not my issue) that I should clasp my hands/fingers and stretch them in front of my thigh. He was going to push down, I told him I could not physically do that due to a metal plate in my one wrist. He looked mad because I wouldn't comply to his little trick. Due to listening to his "expert" advice I bought an almost $180 shoe and pair of socks. After 4 hours of wearing at home indoors the next day, I had to take them off as my feet hurt more than ever. When I went in to return them, the lady up front said they would credit my card. I asked if I might just try other styles on and then Steve walked from the back and said "we do not have any time spend on her, just refund the money". This is unacceptable and if the owner of this store doesn't do something about "Steve" the store will continue to lose business.
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September 2023 by Korren Golden
The store owner was extremely helpful with picking out our adventure sandals! He helped us with sizes, style, and selection. My husband was teetering between two sizes and he helped him with a balance test to narrow it down for him. Cannot recommend this place enough!
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August 2023 by Google user
I have a job where I’m walking/standing on concrete for 8 hours a day. I purchased a pair of shoes they said would be the best. Unfortunately, they hurt my back. I returned to the store to see if they could help me. They immediately knew what to do…switched me out to a different pair…at no cost to me. The new pair is incredible!!! My feet do not even get tired, and my back is so much better. Thank you!
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August 2023 by Denice Tracy
I have a job where I’m walking/standing on concrete for 8 hours a day. I purchased a pair of shoes they said would be the best. Unfortunately, they hurt my back. I returned to the store to see if they could help me. They immediately knew what to do…switched me out to a different pair…at no cost to me. The new pair is incredible!!! My feet do not even get tired, and my back is so much better. Thank you!
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August 2023 by Kelly G.
Much appreciate their exchange for my Opfos that broke - customer service the way it USED to be in the old days! Thank you Steve and team, my new fave shop on Maui! Also love their new location on Dairy Road!
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August 2023 by Amy B.
This is a fantastic store for people with orthopedic problems, and people who want to avoid them. There's a large, logically-arranged selection of Hokas, Oofos, and other orthopedic brands in different colors and attractive styles. The store can even make orthotics for you, and the salespeople are friendly and helpful. They're open 7 days a week.Without going into the specifics, I found the owner to be flippant and sarcastic, so deducted one star.
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June 2023 by Eldri Earles
Great place to go for shoes, sandals, etc. Excellent help over the phone to determine if they had what we needed and awesome service when we arrived. My husband's teva sandal broke and needed a new pair, but he typically wears a size 15 and you can't find them in stock anywhere at all and we don't have time to order. He said a 14 may work in the teva he had and sure enough, it did! Thank you, thank you!
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June 2023 by Kristina F.
I usually am not one to write reviews, however, I had to share the experience I recently had at Island Feet. The customer service at this establishment is non existent. I had a terrible encounter with a sales representative named Kristal. She was rude and not helpful at all. She spoke in a very condescending tone. DO NOT waste your time or money here!
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May 2023 by Colleen R.
Products are great. Owner needs some lessons in customer service. He comes off as very cranky.. I will try another day when hopefully he won't be there...
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May 2023 by Marvin Dawkins
One of the best stores on Maui. Staff is friendly and knowledeable about feet and foot related pain Teva and Hoka are my fave brands new tevas and old hall of fame personal shoes
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March 2023 by Das Me
Older salesperson is not so nice and discriminatory. By his demeanor and choice of words, it was obvious that he already wrote me off. As though he could not be bothered with someone who looked like they could not afford the shoes in his store. Money was no issue for me. I didn’t even ask for price but he wanted to make sure that I knew that it was an expensive shoe. Also, I took the time to discern whether the shoes I was interested in would be the best choice for a trip I was going on at which point he brings out lower priced shoes that I was not interested in (making the assumption that I could not afford the other). I did not ask for the other shoes. I was taking time to think out my purchase. I had also asked to see other colors of the shoes I wanted because he initially said it was available in three colors. He then tells me that he brought this particular color out because I was of a specific ethnic group. Talk about rude. That was it. I left.
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March 2023 by Evan Woosley
Best choice of running, hiking, and water shoes on the islands! Very knowledgeable staff and friendly