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October 2023 by Hosanna
When Planet Fitness shut down during covid, I had no idea they still charged my account and I got overdrafted. Hfcu ladies never made me track down somebody from Planet fitness to refund the charge. The tellers in Kahului knew Planet Fitness was closed, knew I shouldn't have gotten charged and they removed they removed the charge and the overdraft fee! I wouldn't have known where to begin to track someone down from Planet Fitness since they were closed and If they didn't help me I would have been stuck with those charges because the airport shut down and I had no paychecks comming in. I always say that's the difference from a Hawaii bank and a HAWAIIAN BANK!
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March 2023 by Nikki Rapoza
Very friendly staff, they all greet you with a smile! They really make you feel like family! Excellent customer service with great consistency!!! This bank is hands down the best bank I have ever utilized!!!
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December 2022 by Jynl Black
-The Tellers & Mgr are very friendly and very helpful all the time. They really go beyond the call for service with a smile every time I been there.Mahalo for all your help and Making my day brighter!!
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January 2022 by makaila rhoden
Today I became a member at Hawaiian federal and I just want to say Thank you to the amazing teller Nichole for her wonderful service. She provided me with outstanding customer service and made me feel extremely welcomed and reassured during my time with her. I am so glad I chose this bank to become apart of.
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January 2021 by Kristl Mendez
The tellers and manager at the Maui Wal Mart location has always given me excellent customer service. Always asking me if there is anything more they can help me with when l go in to do a transaction.
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January 2021 by John Rozmeski
Been working with HawaiianFinancial Federal Credit Union for years !! Maui and Oahu .. Love the Staff and services
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December 2020 by Cesar David Garcia
Hawaiian Financial Credit Union, HIFICU, Hawaiian Financial CU Employee Max is about the most in-compassionate , inconsiderate , rude and condescending humans I have ever encountered and thankfully I never met him. I would have loved to meet him in person. I should have went in person but due to social distancing and health reason i couldn't.
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October 2020 by Sabina Yi
I applied for Oneoahu small business relief fund. Error kept popped up when I apply so I called very next day to see whether it went through. one lady called back they have my application. But they didn't send me any confirmation email or anything. so I called back several time to contact the person in charge. Finally I spoke to Max, he claimed that they don't have my company application form. It is insane! I told him that someone confirmed my application but you don't have it now? He also asked me what kind of device did I use to apply? Ipad! He is saying maybe I used tablet to apply so it didn't go through. Is there any information not to use tablet or phone to apply? He said no. I don't understand your website system. Now, deadline is over so he said I can't apply again. What a joke!
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April 2020 by Dawn N Dexter Freitas
Outstanding customer service Rosario Totor stands out from the crowd. Keep up your excellent work Rosario!!
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June 2019 by Michael Lewis
Here we go. Buying a house.
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April 2019 by Mayu Fulkerson
The staff is very friendly
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November 2018 by Kimi Anne A.
I love going to this establishment not only because of their convenient hours, but the employees there always offer great service. Located in Walmart, they're a shared bank with Hawaiian Tel FCU and Valley Isle Community FCU. Their space although small, it's nice and clean. They offer all services. From checking/savings account, loans and they even sell movie tickets!!!! I've never had to stand in their line long. They're quick and they're protocol of checking IDs to the account. Now THAT'S security if you ask me. They always greet with a smile and before closing they'll ask if there's any more assistance. Not sure what the protocol is to open an account with Hawaiian Tel FCU, but I'm sure happy that they share bank with VICFCU and I'm allowed to use their services.
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November 2018 by Chris Mills
These guys are the best! I use them for all my checking and Savings needs. Plus I love all the Walmart Locations
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October 2017 by Lynne Romero
The tellers there are nice! Great customer service. Been a member for years and was glad they opened up on Maui!
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September 2017 by J.Jazzie Jones-Smith
I am a new member and could not be more pleased with the services offered and the customer service at the Kahului Branch in Walmart