Ferguson Plumbing Supply is a helpful and reliable store that provides plumbing supplies and advice to customers. Customers appreciate the friendly and patient service, especially during stressful situations. For example, when a shower valve at an elderly person's house broke, and there was no shutoff valve, a customer was able to quickly find a solution at Ferguson. The staff sold him "shark bite" cap fittings and a pipe cutter, and explained how to install them. With about 10 minutes of work, the water was capped off, allowing the rest of the house to have water again. The customer felt valued, despite mostly dealing with large commercial sales, and plans to recommend Ferguson to others. The store is also praised for its knowledgeable staff, especially the designer on Maui who helps with home design and product choices. Customers are encouraged to make appointments and prepare by checking the website beforehand to make decisions more easily. This personalized service is appreciated, and customers find the staff to be genuine and helpful, living on Maui and not an AI. Although Ferguson's main focus is on general plumbing, it has been helpful for sprinkler and irrigation issues as well. Customers report success in fixing leaks and replacing parts, such as a leaking sprinkler valve, by following staff recommendations like replacing rubber washers with Teflon string. Overall, Ferguson Plumbing Supply is seen as a dependable, friendly, and knowledgeable store that offers quality advice and products for a variety of plumbing needs.
Ferguson is a nationwide chain of top quality plumbing supplies. Wide selection of all major brands and grea customer service from the experts in their sales department. Preferred by licensed contractors
