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December 2023 by Kaholowaa Smith
Any way the company can open up drive-thru tellers like when Maui Market Branch was open??
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November 2023 by Joshua Hirsch
Poor customer service from Alice at the front counter.
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November 2023 by Tully Kramer
Hours seem to be for their convenience not the customers.
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August 2023 by Katie Johnson
I have never just “loved” my bank until now BOH you guys Rock so nice so patient and helpful
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September 2022 by Marc F
Terrible ours for people that can't get to the bank before it closes. This is ridiculous who can just take time off too get a check cashed.Please ? stay open till 6 again there is no more covid so please don't use that as an excuse.
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August 2022 by mike burdick
Only open until 4? I work typically from anywhere from 6am to usually 5 or so here in town. Who can actually go to the bank during those hours unless this bank is literally just trying to caiter to the ultra rich here on Island. Thanks.
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April 2022 by RJ Byers
This is my home branch all men presented episodes I've always been very helpful and helping me achieve my financial goals
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December 2021 by Crystal R
Terrible experience at this branch. I had an appointment with Alice to open up two accounts - and let me tell you, she was not friendly nor helpful. Very impatient to get the job done and didn’t take the time to ask if we had any questions or concerns. She made my mom and I unwelcome and if I could switch banks, I would. Kahului branch needs to step up their customer service game.
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November 2021 by Evan Lenatti
I got rejected for attempting to open up a business account for legal herbal products. All products being sold are both locally/federally legal and are being sold by legit businesses all over Hawaii. Just because your employee is not educated on herbal products doesn't mean they have a "questionable nature". This bank needs to educate themselves on laws regarding herbal products. Absolutely terrible costumer service.
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September 2021 by Melanie “nika” Alesna
It’s a people friendly bank! Wonderful help! Makes you feel part of a Ohana!
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August 2021 by Death Dragon
Says they open at 8 but they don't open until 9 to general public. 8 to 9 is 65 and older. Employee at door was very rude
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August 2021 by Bernadine Ranger
Ok service not to friendly
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May 2021 by Enele Scanlan
This Bank of Hawaii in Kahului is by far the worst one ever. They need better training with some of their staff. Most are good but the the few that are terrible makes this place the worst on the island.
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April 2021 by Renee H.
The tellers have all been very friendly and helpful but management really needs to hire more tellers, I've been there when the line is out the door and they had at least 3 empty teller spots. If not hiring more tellers, I used to work at a bank where even the branch manager would help out as a teller to help with a rush.
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March 2021 by Georgie H.
It's a bank. They want to use your money and make you feel like they do you a favor. Had to deposit a check and my little branch was closed. I was not prepared for the Gong Show that presented itself. Covid hygiene theater in full swing. Anyway after a very long time, I got the check deposited and didn't get Covid.