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April 2024 by Mo Sanoon (StrategicTrader)
Not the most small business friendly bank. We opened an a business account with this bank and have been with them close to 5 year. Impossible to get a business loan or credit card. Their interest rates for line of credit is way too higher compared to other local banks in Hawaii. Very disappointed with their approach to helping small businesses
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March 2024 by Jewley Smith
Your tellers at the drive through need a major attitude adjustment they are been so rude to me the past few times I've made deposits.
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October 2023 by Honu53
Highly recommend this bank and branch building, located between Walmart and Target stores. Very friendly, helpful customer service from bank tellers, account managers, office staff, and security guards. 2 Drive-Thru banking lanes. 2 ATM areas. Spacious building, parking lot, and corner property. Clean indoor and outdoor environments. Nice landscaping and grass areas.
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August 2023 by HH Maui
Highly recommend this bank and branch building, located between Walmart and Target stores. Very friendly, helpful customer service from bank tellers, account managers, office staff, and security guards. 2 Drive-Thru banking lanes. 2 ATM areas. Spacious building, parking lot, and corner property. Clean indoor and outdoor environments. Nice landscaping and grass areas.
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January 2023 by Vince N.
No longer in their dinky building on Puunene, ASB has swanky new digs on Hookele, complete with drive thru services. While this isn't our everyday bank, we utilized them for a pre-qualification letter. Our loan officer, Lisa, was awesome! Great communication, friendly and patient. Online services were easy to navigate and upload documents to. But when it came to uploading our tax returns, we didn't know exactly what forms were needed from that huge stack so we brought them in to Lisa who was more than happy to copy what they needed. OVERALL:Easy to do business with!
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January 2022 by Payless Merchandise
It's ridiculous, they let you go to drive through to find out only one lane and only one window is open. You spend 37 minutes here if not more. Great management.
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September 2021 by Tanya B.
Pua you are awesome. Both my dealings with the Kahului & Wailuku branch have always been a helpful and smooth with very kind customer service. Mahalo
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August 2021 by Missholani L.
Went In today and tried to fix something and had the worst customer service I've ever had at any establishment. I talked to some lady who claims to be the manager Dareeza with her false lash extensions who was extremely rude and cocky and didn't even want to hear what I had to say. I will be calling the corporate office for such bad customer service. Save your time and go to a different bank. They obviously don't want to work with the customer.
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May 2021 by anzawe makweta
Thwy never get tired of saving customer. I think it has to be number one in America
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May 2021 by Aaron Chang
Went to deposit a check into my account and as I waited in line a bank employee came and showed me how to use the ATM to deposit my check instead of wait in line and I was in and out in a flash thanks to the bank worker
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May 2021 by Gina P.
I walked in without an appointment and Tess handled my banking needs with ease. She was friendly and efficient. Thank you for welcoming me to the American Savings family. The online banking has been easy to maneuver too
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October 2020 by J Kahala Chrupalyk
It seems as if the new location makes the staff happy and a happy staff always means happy customers. Thanks ASB!
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September 2020 by Jason G.
DAREZA BRAS 09.29.2020 9:39am10/10 Exceptional Service Sheryl Kimura 11/10 Professional Atmosphere 09.26.2020 2pm
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June 2020 by Mitzi Toro
We love American Savings Bank. Staff is kind, professional and when we go in with any questions if they cant answer right away they call us the same day after they find out the answer. I have had staff give their bus card with direct line and email to call anytime. We have been now with ASB over decade and so happy. They are our bank for life. I like that the staff has a low turn over. This is a sign of great management. During the pandemic they were bombarded with calls and emails by customers yet still managed to email us back every step of the way and showing grace, patience and compassion. This week we miscalculated our account and a check did not go through but due to Covid-19 they waived the fee and cleared it. Thank you being there for our family during these hard times. When times are tough and your incredibule transpanarncy is pheoninal and your a bank with a heart.
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June 2020 by Megan DeAinza
Yes, very happy with the drive through, always pleasant even if a wait. Mahalo Nui Loa ?
