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January 2023 by Robert Clark
Super good post office! The person working was nice and friendly and was super prompt with any help. They helped us with our postcards and got us back on the road. The other people there seemed happy too for what it’s worth.
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April 2022 by Jane W.
Really appreciate and enjoy doing business with the Kaaawa Post Office. We mail lots of packages of Hawaiian treats to family and friends and the Postmasters are always helpful and efficient. We appreciate the mail carriers as well. They're always helpful and friendly. We are lucky to have them in our small town.
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March 2022 by Austin F
Had to make a review for the folks running the shop. I will clarify that it is primarily a USPS drop off location, packages are picked up late afternoon. The sushi and fried chicken were not what we came for, but are something we would come back for! Would recommend anyone to just stop by and say hi! Aloha
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September 2021 by My View
Great service and friendly staff
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April 2021 by Steven Hill
Friendly and responsible people. Come in with aloha and it will shine back to you. Covid makes a line sometimes, relax, have a drink from the 7-11 and soon come.
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January 2021 by Kyle Nahoi
Best professional customer service. Helpful and courteous. Kudos to Uncle and Aunty whom make the experience satisfyingly the best.Drive from Nanakuli to do business here in Kaaawa just for the services and relationship.
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November 2020 by SADIQ RASUL
Great service and friendly staff
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October 2020 by Jen J.
The people inside are AMAZING! they get 5 stars! This is for the carrier! I've asked her over 3 times NOT to use the front gate because it's BROKEN. However she still does, I'm left to pick up a heavy gate and adjust it every time. She throws my packages over the gate including a new sewing machine that's mysteriously arrived broken. Hmmm was it the drop to the ground because she refuses to take 3 feet of steps to use the side gate and deliver packages to my door as I've requested!!??? I've put drinks out, asked nicely, over nicely, several times. Use the side gate that's 3 feet away from the front gate! Tried to call this morning but they don't open until 10, thought I'd call now but nope not open again until 1-3. It makes it very difficult. I'd really appreciate my mailbox not being knocked over as well. This is extremely frustrating. Pure laziness.
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April 2020 by William Smith
Wonderful public servants... always there serving... hardworking people that know their jobs... you both have my respect and gratitude! William Smith, Kaaawa
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March 2019 by LaToya McKinney
This post office has GREAT customer service! I went here to apply for my very first passport. The postal worker was very friendly, and got me in and out with no issues. He was very pleasant, and seems like a really nice guy. I got my passport pretty quick too! Thank you so much for all the help!
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February 2019 by Sandra Martin
Best post office ever! So friendly and personable, they always go that extra mile to help! 🌺
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October 2018 by Steven B.
I don't know why people are giving this post office grief. I have never had anything but the best customer service there. I lost my receipt and they were able to go back into their history and find the tracking number for me. I was then able to show to a merchant that I sent them an item and it saved me $100. I think for the limited resources that they have the people that are on staff there are very kind and considerate.
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August 2018 by 92 EQz
How busy could they be at the smallest post office in the world that they have a 14-17 minute wait. Further more the answering machine didn't help at all. Crappy service needs new people who are excited and energetic about there job. Not people who can't handle the strain and can't provide the proper customer service needed. Sheesh
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April 2018 by candace kaneshiro-pruett
I get SO MUCH problems with this post office! Never had so many issues with any other post office then I do with this one! My husband has two p.o. boxes there. 1 residential and 1 for our business. He and I got our passports done and also ordered the cards, I put our business PO BOX down for delivery, few weeks later I get a letter from the passport agency saying my card was RETURNED!! I ask post office why, "because my name wasn't on the ownership of the P.O. box"!! HELLO! I have the SAME last name as my husband! That's just ONE incident of MANY! Another issue we had was, we were waiting for a large check payment that was coming from the mainland, sometime went by and were wondering if the company that was sending the check "really did send it?" Turns out they DID and the check was SENT BACK to the sender! The post office sent it back because the mail was written out to my husband's MIDDLE AND last name, not his FIRST name! The ownership of the P.O. Box didn't have his middle name listed! How stupid is that! So my husband had to ADD on his middle name as well as his WIFE's name just so that we can rcv mail at OUR PO BOX! I mean, shouldn't they just deliver the dang mail and stop trying to play God of the post office!? Don't get me wrong, the two workers there seem like really nice people and they smile and are polite when I do see them but what's going on with all of my mail issues??
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April 2017 by Morgan Edenstrom
Awesome customer service, great management. All the workers are very friendly polite and knowledgable.
