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“The staff is the best. They simplify the process so much! When shipping through other carriers, you have to go through websites and tons of hoops. Hawaii air cargo calls and asks questions and takes care of the rest! Thank you!”
“Can't believe I haven't posted a review for this place. Have used them for years to drop off returns to vendors such as Amazon and others who have free returns. They are an authorized UPS Shipping Outlet and just a little a mile from where I live so it's super convenient for me. Latest hours are M-F 10am to 6pm. Sat 9am to 2pm, which is what I believe they've been for at least a couple of years now. Yes this place is really convenient for me but what stands out is the friendly and prompt service. You get greeted when you walk in and helped immediately unless they are already with a customer. I really like that they are consistently VERY quick to assist you, no matter which person is working. Today, I had to be someplace and was in front of their shop two minutes before opening. EXACTLY at 10am the door was unlocked and the OPEN sign lit up. Since I usually take in UPS labeled boxes or packages, they take a look, recognize this, immediately scan the item and ask if I want a receipt (for tracking purposes). The friendly older gentleman has explained the details of their UPS related service, such as the fact that I don't need to print my own shipping label for the type of returns I make. (I do it to speed things up when dropping off.) They also have a few gift items (items vary) which is probably great for folks sending care packages and there's a little extra room in their box. They also have greeting cards, just like the post office. They carry Blue Mountain cards, a higher end upscale card brand - really nice quality cards. Sign outside lists the services they provide. Besides the usual printing, copying, faxing, scanning, and laminating that these types of businesses provide, they also have notary service. I've noted the sign says they make keys, and since I need some every so often, I plan to utilize them. They also make rubber stamps. They also pack items to be shipped and I've seen repeat customers for this service (based on their convo overheard while I waited.) I believe they have another location but I'm only familiar with this one in Aiea on Moanalua Rd across from Waimalu Elementary, and highly recommend them.”
“Thank you for addressing this issue. Despite the issue, staff here are all wonderful, pleasant, professional, and work hard. I am grateful that there is a UPS store in this location, near my home. Thank you for serving our community.
Previous review: Good customer service, but they always rushed me every time another customer is waiting behind me on line, and they seem to get overwhelm. You really have to fully assist each customer with grace and not rush them out regardless how many people are waiting to be served. I will and have waited patiently for others before me. No biggie. But if I was there first, when I said full service with grace means answer the customer’s inquiries without rushing them. After all, you are selling them products, and in my case, shipping products. You shouldn’t make customers feel doubt on the shipping product they just bought from you.”
“I want to specifically call out Kawai and his service. Kawai was very helpful and truly understands what a good customer experience should be. I appreciate the staff here and this will be my preferred location over all the other UPS stores. I had a rather odd shaped item to ship out, Kawai took the time to explain everything before finalizing the sale. We need more customer service individuals like him.”
“They are a lifesaver for a multitude of services. They can ship and package items, but they can also handle had copies digitally scan and forward the data to your target email or destination.”
“This is a little hard to find since it is on the 2nd floor at the back. It is the smallest post office I have seen. It also can take sometime for service since there is only one person working. The fellow was very friendly and helpful.”
“I ordered a paddle board from Florida and the Shipping was free from the seller through UPS. The shipment supposed to arrive on the 20th of June but the tracking system said it was recorded but could not be located a day before. I called UPS and told them the problem. After a while on hold and sent through several departments, the gentleman said we show its been diverted to a different location. We will contact you in 24 hrs and give me an update. The long agonizing wait ended when I was left a message while at work that the paddle board had been found at a different location in LA. and had been sent out to Honolulu and the new arrival date is June 30th. I was glad they found it but was still worried about the excessive handling of the board. 6/28 I got a message the board is here and needed to schedule a delivery. 6/29 I called and told them I would pick it up. I was not about to wait any longer the damage suspense was killing me. When I got there I met up with Dave if I'm not mistaken and he took be to get the board. When he brought it out I saw some serious gouges in the shipping box and I was like in my head f%#€! But when I open the box to inspect it there was absolutely no damage because of the extra foam packing I requested from the seller. It definitely set my mind at ease. I know people complain about shipping freight and have their peeves but I can at least say there was a silver lining in this experience. They did go out if there way to locate my shipment even though I had thoughts if having to go through the claim process. But getting a call within the 24 he period of locating it and getting a call two days before the arrival still made me think they did a great job at rectifying the problem and I'm satisfied with UPS. They do a lot of deliveries to us and they are pretty much always on time.”
“Kamaka Air makes shipping things to Molokai a breeze and it’s affordable!! The staff is great and always helpful. I lost my wallet the last time I was there and they were so helpful in helping me search for it and going above and beyond by checking the cameras!! I was able to track down my wallet, and if it wasn’t for them checking the cameras I would be looking for a needle in the haystack. Love doing business with them.”
“Amazing customer service!! I love them! I’ve used them to return packages and whatnot of course but I went in to take passport photos and they were soooo accommodating, letting me take multiple shots to choose the best one. All done with friendly chat and jokes and stories and real human interactions. Always a great experience when I go in! Best crew!!!”
“This is the best UPS Store in town. It's conveniently located, but I'd still go out of my way to come to this location. The staff was really friendly and helpful. Plenty of parking in Manoa Marketplace.”
“Excellent service and pricing for shipping "hard to ship" items to Hawaii. It's been difficult shipping lithium batteries and car parts to Hawaii, but Ship to Hawaii provided a reasonable shipping alternative through their warehouse in California.”
“Looking for cheap stuff? It's probably in here, somewhere. If you dont mind a store packed to the gills and having to dig for deals, you can find some bargains.”
“This store cooperates with Bounce Luggage Storage and can store passengers' luggage. As long as you register and pay on the Bounce website first, you can store your luggage in this store. The employees are very patient. Thank you for their patience in communicating with us and letting us Very at ease”
“I enjoy going to this place the staff is super friendly and always ready to help me print out my labels from my phone which I dnt have a clue but no worries they are always will to help you with whatever it is you need ,!!”
6:30AM - 7:30PM
277 Elliott St, Honolulu
Shipping Centers
“Shipped my dog from Big Island here and the employees are full of aloha. They came and let me know when the flight was delayed and told me I had enough time to go get a cup of coffee and come back. Very smooth travel.”
“Sharen not only holds my mail but can also get my business cards done. She also hooked me up with another client who helped me with my website and digital marketing. A great resource and someone good to know. Been doing business here for over 15 years.”
Open 24 hours
1110 Nuuanu Ave #5023, Honolulu
Shipping Centers
“Our company uses their services for emergencies when we need a shipment to be delivered from LA to Hawai’i overnight. Always great experience with no delays, drop off and pick up in minutes. Mario at LAX is the best at customer service and professionalism!”
“Another excellent customer service support done by Pinoy Express Cargo team here in the Philippines for facilitating a swift delivery from port all the way to our house!#5stars!”
“Mister Harry and his genuine aloha is truly needed today more than ever. I appreciate his patience with me being in a rush and his kind words. Thank you very much UPS NEX Pearl Harbor for your genuine aloha and honest kindness, a hui ho!”
“Shay helped me out with Notary Public Services. She’s super knowledgeable on the process and procedures for legal documents. This store’s always fast and helpful.”
“Shane (not sure how it’s spelled) who was working 10/20/22 deserves an award for customer service! He was so nice to us and fantastic getting my dog ready to go for his flight. He gave my dog water and helped us secure his crate. He even sat with Charlie and talked to him before he boarded his flight.”
“This location is very helpful! I needed help with a shipment error and while they were unable to resolve it, they took the time to help the best way they could. I appreciate their patience and customer service.”
“The only place on the island that has some fingerprinting scanner machine. No need make reservation, but there’s only one of the machines. Four stars because staff was a bit flippant at first , but all was good by the end.”
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“Kinisou chapur!! Service was amazing i was kept updated on the progress of my application where it is and what is expected. Received my new passport quick. Interaction with representatives superb??”