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“The fellow working here is really helpful. It's a tiny cubicle of a post office; blink and you'll miss it. You need to make sure you bring cash with you, which can be hard to remember in our plastic society. The hours are also really short; gotta make sure you get there in time. And I've already received my packages that were mailed to the mainland. Great delivery price as well. I highly suggest coming here to take care of your delivery needs.”
“I understand most complained about incoming mails and packages, but the post person Letisha is awesome. She may be the only one manning the front desk, but she was quick and very helpful to the customers. I was there for a while because i had to do my packing in the post office, so i saw how she treated all the customers. Very friendly and is personable. The building may be old, but it is what it is. The service is more important. Another post person worked in the back, he organized stuff, cut grass and made sure i didn't leave any of my stuff. They're hard workers and I am glad I chose to mail my boxes.”
“If you make an appointment, you can skip the walk-in line and get all your passport stuff done super fast - I only had a photo appointment for my passport, but the lady (Daniela?) took care of me and helped me to mail my forms as well. Whole process was quick and painless, only took about 10-15 mins thanks to the appointment. Otherwise, I overheard one lady say she waited in line for 1.5 hours to process her passport through the walk-in line ? I can’t even imagine wasting my day like that… so do yourself a favor and make an appointment on the USPS website”
“I’m surprised to see such low ratings, but seems to be in part due to frustrations with passport service and a particular associate.
The three female associates working here have always been so sweet and patient. The line usually moves fast.
My only issue here had been with the one associate who has been mentioned a few times already in other reviews. I can say I have also experienced this associate’s condescension, which in my cases had to do with my package being too small, as I was told, and then another time my self-printed label being too small. Here I thought I’d be more economical with resources. ??♀️ I’d never before been told my items were too small for mailing. Another time I was lectured on what may happen if I was shipping non-media items with a media label, even when I acknowledged I was shipping qualifying items (a bunch of CDs).”
“Despite the busy holiday season, they are always friendly & helpful. Even if I didn't live in Kaneohe, I'd probably drive out to this location just because they're so nice.”
“The line was fast and efficient and the employees were friendly. The employee to help me out actually suggested ways that I could save money on sending my package and helped me get everything together. I wasn't in there for long, but it was great. Definitely recommend this USPS office”
“Full queue, 2 employees. Typical of post offices everywhere. At least it's air conditioned and the employees were nice. USPS is on the 1st floor between Marshalls and The Vitamin Shoppe.”
“A great post office location. Convenient with lots of easy parking. Helpful staff, good supplies, and decent post office boxes. Baffling that they were going to shut this location down.”
“People hating on the USPS need to chill. It isn't a business, it's a government service. It is part of the baseline, rudimentary infrastructure that makes things run, like roads or emergency services. UPS, Fedex, etc. would not be profitable businesses if they were responsible for providing the services that USPS does, such as deliver mail to rural locations, provide low price flat rate shipping, and media mail. I agree that USPS could be more efficient and sometimes can be frustrating and slow, but we can't have widely accessible public infrastructure if companies like FedEx and UPS don't pay their fair share of taxes, underpay their employees, and only operating in regions which are profitable, leaving the unprofitable parts to USPS, our friends and public servants.”
“I live in the neighborhood serviced by this post office and drive by 5 days a week. There's almost always a queue of cars 6 deep waiting to enter the small lot. There are only 11 stalls in front, 12 if you count the handicapped stall. Do few customers know about the large public parking across Pensacola Street, or are they afraid there won't be enough open stalls?That said, the post office staff provide fast service. Two counters open, and there is a hallway of P.O. boxes in the back. One ⭐️ deducted for the inconvenient location-- Lunalilo is a one way street going Ewa, and Pensacola is also one way going towards Ala Moana.”
“Just reminiscing, the photo of the bricks? There use to be a commune living building here, where you shared the kitchen and bathroom. Held a lot of people for I know. I used to live in it and every Mom had a place when it came to the children. Some worked and some babysitters and others cooks. I hope the post office people don't mind, matter of fact ?? I'm glad that they are here for this was a safe place to be, and so are they.”
“I visit this USPS location frequently because it is close to work. They have metered parking stalls in a small lot on King Street side of the building and the entrance is located on the Richard Street side.This location can be very busy because they are in the downtown area ans very convenient for those that work in the surrounding businesses.There is a kiosk outside on the same side of the entrance along with a parcel only drop box. They do have letter drop boxes on both the King Street and Richard Street sides and they are both drive up. There are a few on the Richard Street side where you can drop off from the sidewalk as well.They also have their drop off only counter inside to the right when you enter.The employees here are nice and helpful. Sometimes when it gets very busy, they have an employee at the door assisting customers and help to make some procedures go faster.If you plan to drop off mail around 9am, it gets busy with all the mail trucks waiting to get their delivery for the day. Sometimes, you can get lucky and there is no line. That's usually when right they open and after the lunch rush, but it can get busy as well...”
“I'm just gonna say it - the folks at this post office are AMAZING! Always helpful and considerate - truly dedicated professionals!!! When I am in they point out ways to save time/$$ -!just really awesome! Shout out to Joanie who helped me rescue a (stampless - completely MY fault) card from the outgoing pile! They are really living aloha here!!”
“Today 7/24/24 is the 3rd time in a month your postman has delivered my and my neighbors mail to the wrong mailboxes. I’m complaining for my neighbor as well. What’s going on??? We live on Hinano St 96815. Please be more accurate. Mahalo!”
“I understand it’s a hard place to work and the staff always tries their best, so i’m thankful for what they do and I have never had a problem they couldn’t try to fix”
“I live in Kapolei but consistently come to the Ewa USPS because of the service. I’ve worked with two different guys there and both have been incredibly helpful, considerate, and kind.”
“Please print off labels and package stuff up before getting there!!! It's cheaper and takes less time. I sell though eBay and Depop so I'm at the post offices alot.These are some of the shortest lines of any post office I've ever been to and they are always super friendly. The only time there is a line here is when you have people who didn't pack up their packages before hand.Tip: They have a bin to drop off packages that are prepaid and it's even available after they are closed.”
“Today l went to sent some mail and l get mistake about address staff Name Manaia so nice and professional she check and help me doing a right one thank you so much”
“USPS SELF SERVICE KIOSK. This kiosk is located within the Kapahulu Safeway next to Guest Services. Enter from the Makai entrance and it will be on your right. Unfortunately, there's only one kiosk. Good news is that it was in working order when I visited. It's fairly simple to use for flat rate boxes. Take note that this is card payment only, no cash. Once done, there's two drop boxes to deposit your mail/parcels in. I recommend you get shipping boxes from the actual Post Office because chances of finding them here are slim. Especially in the holiday season! And bring your own tape if you must seal your boxes here. However, it would be wise and greatly appreciated to have your packages ready before arriving. That'll save you time as well as everyone else. And please give the person using the kiosk space! It's nerve wrecking having someone breathing down my neck when I'm inputting my address...”
“The clerks at the desk are REALLY nice. Like, I couldn't imagine being that nice if I had to deal with stupid customers 8 hours a day. I would get so sick of them.They are really, really overly nice for the amount of B.S. they have to put up with. Compared to the Post Office where I moved from (Queens, NY) they are super nice.”
“I appreciate the friendly solo worker I encountered at the counter despite the long line. The wait can be a bit frustrating but it is not the worker's fault. As someone else mentioned, it is just poor city planning and hopefully they will make good changes to accomodate the growing population here.”
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“This is a little hard to find since it is on the 2nd floor at the back. It is the smallest post office I have seen. It also can take sometime for service since there is only one person working. The fellow was very friendly and helpful.”