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December 2023 by Chaz Wise
One employee is helpful and professional, the other was very rude. Would not recommend
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November 2023 by iblackall
30OCT2023Absolutely the WORSE location to place a building. Immediately right of the gate with orange cones barring the ONE WAY ENTRANCE to the registration office. Additionally the only way to get to this building is from HWY 92 to Hickman Base. Google Maps has not been updated to redirect properly, and it will never update. If you think you can get here from inside the base in 5-10 minutes good luck. You will waste 30 minutes of your time trying to get to the actual entrance because there is no way to get to this registration office from within the base.Staff will immediately scold you for being a few minutes late even though they know it is difficult to actually get to the registration office. And then scold you for choosing an option during the online application that does not fit the actual needed help. Afterwards, they tell you to reschedule simply because they refuse to help.This place is FUBAR.
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October 2023 by xJLanx
Not sure about the other negative reviews but when I went today there were two ladies working the windows who were polite and respectful. I showed up at my appt. time was greeted and gone within a few minutes. Pay attention when booking. *CASH or CHECK only*
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September 2023 by Jacob Proffer
For new arrivals you need all of your port paperwork showing that your vehicle was shipped here, if it was IAL take all your paperwork with you.... You will need a sogned exemption form from your command or unit liaison if you would like a break on your registration fees, failed safety inspection, prior registration and or vehicle title, If it's a newer vehicle take a photo of the door jamb sticker for the vehicle weight.If you have an appointment and show up the staff tends to be very helpful anyways and will give you a pass to come back.For anyone that doesn't know what paperwork they need that's a failure on their unit, the staff is always helpful but just like any other DMV location on the island you have to have an appointment. You wouldn't skip the line there to the appointment only window to ask questions so why would you think it's any different here? All the people leaving bad reviews or are upset about the turn lane are potatoes because their signs and it's really not that hard to do
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August 2023 by Elizabeth
You can’t make a left turn into the parking lot because it’s coned off for whatever reason. I wasted 20 minutes trying to figure out how to come at it from the opposite direction, since it spits you out on the highway and maps reroutes you to the same left turn. Once I finally got there, it was cash or check only so I just left. So I waited a month for my appointment and then wasted an hour driving around for nothing.
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August 2023 by CaptainTurtlez Gaming
Updated Review:"You will never find a more wretched hive of scum and villainy. We must be cautious". The lines at the DMV anywhere else on island are worth it compared to the lack of humanity located within this establishment. Maybe one or two workers can be helpful, but the 80% will ruin you’re day. That’s a Government Guarantee.Wish I could give negative stars. Rude and unhelpful service. Unable to be reached with phone or email. When confronted the worker got difficult and didn’t give any contact information. Totally expected of a Government system. Unhelpful, rude, time wasting, inconvenient.
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July 2023 by Bill Ciancarelli
Had all the documents for registration and plates with no customers and still refused to see me.
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June 2023 by Austin Gallagher
Super unhelpful, nobody answers the phone to answer questions from customers so they don't have to waste their time and go up there with out an appointment to ask a question. The people who work there are super rude and in a hurry and mislead you.
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June 2023 by Adam Grafiada
Staff is very rude and won't help you even to answer a question unless you have an appointment. They don't answer the phone. They started an inconvenient way of forcing customers to squeeze behind a pillar outside and talk through a window during covid and they still refuse to go back to letting customer inside they way it was designed because they don't like customers.
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May 2023 by C4
Not sure the why the negative reviews. Scheduled my appointment two weeks out. Brought all the required documentation. Had no issues registering my vehicle that was shipped from overseas. Customer service was great and was able to change my address on my other car on the spot.
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March 2023 by Alvaro Smith
Fast, friendly, and easy. Highly recommend. Bring your paperwork, be on time, be friendly and all will be well. Was able to get an appointment couple weeks out…well worth it.
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March 2023 by James Coleman
It's a convenient location...if you can schedule an appointment. Go to mvregjbphhhawaii to schedule at least a week, possibly a month or more, in advance. And hopefully you know what paperwork you need since it's not always clear.
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November 2022 by Alex Vanmoerkerque
Fastest, easiest time I have had. Follow instructions on webpage, schedule the appointment, and have the items listed. In and out in under ten minutes. Extremely professional and friendly staff.
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November 2022 by Connor
Appointments are weeks backed up, and almost no information is provided about the required forms. I've called time and time again to ask a question about the required forms and not once has an employee answered the phone. My own experience and the other reviews for this location show the staff has a lot of complacency. I see you read the comments because you say thank you to the good reviews, so PLEASE take it to heart that the service you provide doesn't cut it and customers are being let down.I rescheduled at a satellite city hall with no long wait time, easy and informative scheduling, and responsive staff. I recommend to anyone reading this to do the same until things get better; it's hard enough to meet the 30-day registration requirement without dealing with the JBPHH Vehicle Registration Office.
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November 2022 by J. Carson
It’s right near base so it was convenient for me to go here and get a new registration, but I realized how much of a mistake that was as soon as I got there. Save yourself the time. I left my appointment this morning completely unsatisfied and empty handed. I got absolutely nothing resolved and the woman was especially unhelpful and rude. I don’t have anything good to say about my visit here
