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March 2024 by Paul Joyce
The staff was extremely caring and professional. The entire experience from reserving to relaxing was top notch. The staff checked on us continuously and we never were unattended. We will be back for sure.
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March 2024 by Kara Sinko
Thought the service was great! The girl was incredibly nice and helpful. Think it is a little overpriced but that is expected here. Crowded pool and a little noisy but overall I had a relaxing experience and would do it again.
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March 2024 by Cathy Herrera
It was very disappointing to spend so much money for a private bungalow only to be invaded by the the large group allowed in the next bungalow. They were sitting on the ground in front of ours and very loud. When we left there was no room to walk. How many people are allowed in a bungalow?Also, our view was plants and a box with a life saver. Please have the plants trimmed to see the ocean. The only positive was the service.
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November 2023 by Kari U.
It was my first time staying at the Sheraton Waikiki. I believe they recently renovated their rooms so they looked nice and modern.Rooms are a decent size compared to other rooms in Waikiki. There was a small fridge which was fantastic. Bathrooms are small though, especially for more than 1 person. I stayed in an oceanfront king so the view was beautiful! I had a little balcony. Pros: location is great, close to shops, restaurants, right on the beach. Lots to do within walking distance. They have a lot of elevators so you usually don't have to wait long for one. Staff are very friendly.Cons: no room service. Parking is $55/day for self and $65/day for valet. Parking garage fills up fast (expect to park on the 5th or 6th floor) and the spaces are TINY. They have a large convenience store with snacks, food (including sandwiches, saimin, fruit), and other items.
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November 2023 by Christina S.
This is our second time at this hotel. The hotel is amazing. They have multiple pools and hot tubs. The pool is child friendly and there is also an adult only pool area. Last year we had views of diamond head but our room was small. The negatives:This year the beach was super crowded. I think last year the didn't have an umbrella/ chair station. It's difficult to get a chair near the pool/ hot tub. People come and go all the time so if you wait and look around you should be good. The only restaurant that we found for lunch after checkout was outside in the sun by the adult only pool. They have an indoor section but they weren't using it.
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October 2023 by Kenji T.
Our stay at the Sheraton Waikiki was amazing! Nothing like staying right on the beach! The hotel is also close to a ton of restaurants and shopping options.Everything in our room looked brand new and super clean. The partial ocean view was fantastic! Everyone was super friendly and service was top notch! I'd like to give special thanks to Brandon at the front desk. Dude was awesome! Can't wait to stay there next time we're in Waikiki!
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October 2023 by Brett L.
I was surprised how much I liked this hotel. It's gigantic and has clearly been around a long time. However, updates and a friendly staff made for an excellent week here for a conference. We only used the adults-only infinity pool. It was really lovely. Maybe too warm at times due to the sun heating it up, but very chill and nice. We routinely saw turtles in the sea from the pool. The Edge bar near the pool was quick and had great service. Never much of a wait for an elevator. Room was nicely remodeled and comfortable. And the view... OMG
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October 2023 by Mike K.
Full disclosure: This review is just for the outdoor tiki bar by the beach. We wandered in from the sandy beach after just taking in a dip in the warm Pacific waters of O'hau and Waikiki. Sat at the bar in our wet bathing suits as the afternoon sun peeked under the tiki cabana and ordered a couple Mai Tais. I mean, cmon.. its Honolulu, home of the original Mai Tai and like I always say "...when in Rome!" LOL. Needless to say it was strong, cold and incredibly tasty! The tropical flavors wetted my whistle and gave me that feeling of "oh yes, I'm on vacation in Hawaii!" It most certainly didn't disappoint. The barmaid was friendly, pleasant but quick. I don't fault her as it was fairly busy and I think it was also close to shift change. As a former service industry worker, I know how this time of day feels and completely understand. The drinks were tasty good and very satisfying. I was pleased!! Go, enjoy!
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October 2023 by Sylvia C
Excellent customer service, efficient and accurate.
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October 2023 by Laurent L.
We had a lovely time at the Sheraton Waikiki. This is such a family friendly hotel, with wonderful amenities, fantastic location, and great views. It satisfied everything my family needed. We came here as a party of 5 - me, my husband, our almost 6 month old baby daughter, and my parents. Everyone had a blast. Location. The convenience in location made it so we didn't have to worry about rental cars. We were able to stay a week and walk to pretty much everywhere we wanted to go. Within minutes of walking, we could go to shopping plazas, restaurants, dessert places, souvenir shops, etc. The beach is just a few steps away. You can enter the famous Waikiki beach in a matter of minutes. The convenience is so key. No long travels to get to this world famous beach. Some of the mornings we went snorkeling with our own snorkel gear. We simply had to walk downstairs with our gear and the beach was right there. When it was time to get dressed and prepare for evening activities? No worries, our room was just right upstairs. So fricking convenient. Rooms. The views from our rooms were breathtaking - we had giant oceanside views. The balconies were my favorite. We had many meals/drinks/snacks out on the balcony simply soaking in our gorgeous views of the shimmering aqua blue waters. Our rooms were connecting, which made it very family friendly. Rooms met all our basic needs. Food. The hotel had several restaurants to eat from. We enjoyed the food. And if we didn't want to eat at the hotel, there were so many delicious eateries within walking distance. We walked right outside our hotel and grabbed Hawaiian shaved ice, malasadas, Kona coffee, etc. Amenities. Staff were very friendly and accommodating. The hotel has an infinity pool for adults only, and the adults in the party all enjoyed it. The hotel also has a family friendly pool, complete with kiddie pool, water slides, and swimming pool. We definitely enjoyed going to the pools. If we were coming back as a family, I have zero qualms about staying at the Sheraton again. If we were coming back to Waikiki and we didn't stay here, it'd only be because we wanted to try something new. Thanks for a wonderful stay!
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September 2023 by Chris T.
This hotel is on the Waikiki beach. It is also located in the mall. It is in a great location with many places nearby for eating and shopping. If you are an Elite member with status there are really no perks at this hotel: no Concierge lounge, free breakfast in restaurant is disappointing, and with $40 daily resort free that keeps getting through into your face, but for me, nothing really of interest. Great location, but hotel was a let down. Next time I will check out the Royal Hawaiian or another resort.Parking: $55 daily for self parking. $65 valet. $7.50 hourly.Check in: the line was quite long and even with Platinum Elite we waited quite a long time. There was no explanation of the property, but we were told that we should scan a card in the room to understand what our daily $40 resort fee offers. We were given a voucher for free breakfast because the Concierge Lounge was closed permanently! I heard how wonderful this perk was for Marriott Elite and now it is gone. We were given our room keys which are gray wristbands and off to our room. As Elite members, we are entitled to 1000 points or a box of chocolates... chocolate covered macadamias nuts. I picked the chocolates. I recommend the points, chocolates were not that good. We were given two free drink vouchers at the bar, that was nice. We were also given a voucher for a free gift as Elite member, but the store hours are from 12:00 - 4:30pm daily so plan accordingly. They give you a bag and you place items in the store into the bag but don't overfill it. It was a fun game to see how creative you can be. Room: 1760 has a spectacular view of the beach, swimming pool, and Diamondhead Crater. The room is quite small. There is very limited space for hanging clothes. There is a coffee maker, tea kettle, and ice bucket. There is a ice machine on the floor and there is a random hole in the wall that you can get drinkable water in your own container. The hotel provides 2 refillable collapsible water bottles. If you don't get them, please inquire because they are part of the $40 daily resort fee. There is an iron, ironing board, safe and mini fridge in the armoire by the entry door. There is an LG TV and it is very slow and constantly losing reception.$40 resort fee includes: 8:30am aqua zoomba workout, bracelet making, 15 minute on land stand up paddle lessons, 9am morning yoga, all required reservation. You can get a MIFI rental, GoPro rental, unlimited local, international, and long distance calls from hotel room, WI-FI, RFID room key, 2 water bottle vouchers, use of pool and shuffle board tables. Discount at the Waikiki shops (did not look at this in more detail)Room bathroom: is quite small but has a nice deep tub for a soak. The tub stopper is quite filthy so clean under it or you will get chunks of mold in your tub while you try to soak. The shower head also had a few chunks of mold in the grooves. The shower head lacked water pressure. The toilet lid is fancy and has a bidet built in. Randomly a trap door will open and water will squirt out. If you are a light sleeper, I recommend to close the sliding door. but has a nice patio so that you can enjoy the view. The shampoo, conditioner, and body wash are mounted on the wall and it okay. The sink it outside the bathroom in a common area. Body lotion is provided with hand soap. The hair dryer is in the bottom dryer and is a nice powerful unit.Water: no water is provided in the room, but a collapsible water with clip are given to you. Ask for it if you don't get it because you are paying for it. We only got 2 the entire 5 days we were here. Each floor has a water station by the ice machine. It is not labeled, but you will see the hole in the wall. That is the water dispenser. There are microwaves on certain floors: 5, 11, 18, 24, 28. I did not go an check them out. Room makeup desk: there is a tiny desk and bench with a large mirror to apply your makeup. While there is lighting, I recommend to open the curtain for natural light because the lighting is more yellow and casts a lot of shadows.Bed: king size b
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September 2023 by Dan P.
Summary: Pro- A large resort right on Waikiki Beach with a family friend pool. Con- Outrageous resort fee with zero real benefits and really nothing to offer Bonvoy elites at the top levels. Horrible wifi. Poor security. I've stayed at Marriott/Sheraton properties all over the world. This Sheraton ruined itself during the pandemic by closing one of the best lounges for elite members. Now it offers essentially noting for the top elite status members. If you're a high level Bonvoy elite, this is not a good hotel. If you're a regular traveler, this hotel is built on upcharges and no customer service. Arrival and checkin: Zero assistance at the curb. No bellman, no employees to assist with luggage. Checkin was a slow process but I was able to eventually beg/coax a room upgrade based on my Bonvoy status. Room (1760): Standard king with great view of Waikiki Beach and Diamond Head. Had an old and non-responsive LG TV, a barely functioning mini-refrigerator and the normal room accruements like safe and mini-coffee maker. Furniture was older. Nice patio with a chair and lounge. The future on the patio was stained and dirty. Bed: Older bed with very worn linens. One set of bed linens had a ton of holes. Housekeeping replaced that set during our stay. Bathroom: decent bathroom including a nice, deep tub. Complimentary shampoo and conditioner were so-so. Decent hairdryer. Housekeeping: We left a tip each day and asked for fresh towels and more coffee, which were provided. Staff: superficially polite but generally not helpfulSecurity: The elevators did not require room key access. Here's the irony- the lobby bathrooms required room key access. This hotel is more focused on cost-cutting than it is security and guest safety. Why does guest safety matter in Honolulu? Two main reasons: (1) Homeless people are all over the place and (2) the public uses the Sheraton to access Waikiki Beach. We even observed a homeless man sleeping near the pool on Sheraton property. We also encountered a crazed local fisherman who was yelling at tourists and trying to snag swimmers with his fishing gear literally just outside of the Sheraton's beach access gate. This hotel needs to step up its security protocols to protect guests. Wifi: abysmal wifi. I measured the wifi with nperf and the speeds were 5.6 Mb down, 3.5 Mb up. Third world wifi speeds and definitely not good for remote work. Restaurants: Breakfast place called Kai Market. Expect to wait in a long line in the morning to get a table. Rumfire is a more formal dining restaurant and bar (drinks are hit and miss).Pools and towel service: Pools are crowded and getting a good lounge chair is tough around the pools. Towel service is surly with employees that arrive late and leave early. Want something extra like an umbrella? It's pricing. Everything is a huge up change at this Sheraton resort. Want an umbrella by the beach for the day? That's $100.Tips: Tons of shopping and restaurants within walking distance of the hotel. There's a great food court called "Asian Food Hall" about a block away.
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July 2023 by Drizza N.
Great upgrades to the hotel. Rooms are nice and comfortable. I like the toothbrushes and little reusable drink pouches that are in the room. You access the room with a rubber bracelet. A few tries to have the lock register to unlock is all you need. Same way to exit the parking lot. You are able to let all the bracelets for your parking exit. Parking is 45 for self parking. Resort fee as well. Very busy hotel - good thing they have a lot of elevators. The staff on premises are very busy and occupied. Very focused on their work. Met a wonderful waitress at the rum fire. She made that evening fun. Wish I remembered her name.
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June 2023 by Justin Hedges
Great part of the beach to be set up on. Guy running the umbrella stand went above and beyond to help us out.
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May 2023 by Lisa W.
Sheraton is a huge hotel located on the beach. It's like Vegas when you walk in. Lots of shops that you have to walk through to get to reception. Reception was friendly. We were able to check in an hour early, which was really nice. We got an ocean front room on the 9th floor. Plenty of elevators that work really fast. Rooms: the room was very nice and modern. But you can tell that it's been overused. The toilet seat cover was broken, if you put it down it comes off. It's a Toto which has a build in bidet. The sink was pretty clogged. I had to open it up and used a chopstick to fish out a bunch of hair, a leaf, and some gunk. After that it worked ok. The bed was very lumpy. It's super overused. But the room was comfortable because the AC worked, there's a fridge, safe and a really nice balcony with beautiful views. The pool: we only went to the adults pool. For the most part, they sort of monitor it so there weren't like little kids but you would see some tweens. The beach is right there so you can rent some chairs and umbrella, go early and reserve because they do run out by noon. The pool bar was pricey but the drinks were better than Rum fire. The coffee shops latte was ok, there was always a long line. I suggest going somewhere else. The Lawson convenient store was very convenient as you can get some snacks and quick hot foods. Centrally located, lots of shops and restaurants. Especially the mall across the way. Great location. I would definitely stay again. It's pricey but you it's right on the beach and the resort pools are awesome.
