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January 2021 by Tiffany W.
This location is nice. It just seems that Victoria's Secret products (especially clothes and underwear) have changed for a blah shopping experience. I used to love Victoria's Secret, but now feel very underwhelmed. I am not sure what it is. This location is okay and the employees are pretty helpful. I only come in to replace underwear. I don't find myself shopping here as much as I used too. I loved the clothing on the Victoria's Secrets side. I'm not a huge fan of Pink. Seems there is no longer much inventory (clothes wise) on the side I prefer.
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January 2021 by Elizabeth D.
Feeling sexy, naughty, or nice? This is the place to be for woman's lingerie, lounge wear, and scents. Loved this place since forever. This store is always stocked with merchandise and never disappoints. Store always has sales galore. From underwear to scents, holidays are the best sales. Semi-annual sales make me weak in the knees. Plenty of friendly staff to help you. Wether you love frilly, girlie, or just plain comfortable lingerie, there is something for everyone. Store is always organized and neat, despite the frenzy from holiday sales. Beautiful lingerie always, bra's are oh so pretty. Fast and convenient check out. So in love with this store.
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December 2020 by Lily A.
I went shopping before Christmas for some new bras. The line to get in was short, and the employee at the door was very friendly! She referred me to KIRA, who helped me to get measured (recommended every six months) and she asked what type of design and support I was looking for... and ended up showing me a few items she recommended. I ended up getting a few very pretty bras and a couple sports bras. I probably was with Kira about 15 minutes and I had everything I needed! I had my parents, hubby, and toddler waiting outside so I was appreciative that she was quick but friendly... I definitely didn't want to be in the store for a long time and maybe she picked up on that or maybe it's her style to get you in and out (which I LOVE!) but either way she provided exceptional customer service and I went home with 5 gorgeous bras! (not a gorgeous price tag tho lol but they are well worth it!) I was also headed to the back of the store to check out, but another employee stopped me and said "I can ring you up in front if you're ready?... there's a line in the back of the store." I was like 'uh yes pleeaassee!' Everyone I encountered on this visit was so friendly and made me feel so welcomed! Thanks VS, you have great employees, and thanks Kira for your effiicient and friendly service!
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November 2020 by Sammie B.
I haven't had a bad experience here ever. Last December 2019, I was buying something nice for a date and multiple employees were helping me and styling me. It was really fun, and I felt very comfortable. Then recently, during this whole COVID thing, I still had great customer service and lots of help to find something perfect. Super nice, non-pushy sales people. The cashiers are a little somber but that's ok haha Work gets to us all. I highly recommend
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November 2020 by Madeline J.
This review is for Kiera or Kiara (sorry I don't want to mess up your name) who helped us out tonight. She was so personable and friendly- I actually wanted to talk to her and get her advice instead of dodging the sales people like I usually do. She gave us a lot of personal reviews on the bras and thanks to her I have found my new favorites! She absolutely made our shopping experience!
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October 2020 by Claudia R.
The girls won't leave you alone! And right now there is more girls working than people in the store and every time I stop to look at something they were being so persistent even when I said no thanks I'm just looking I think I'll just shop online now it's just too much
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August 2020 by Cherry W.
5 stars for great customer service worker name Felicia! Thank you so much for being so nice+ kind and so helpful!
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July 2020 by Mharie S.
I've been here many times, usually my experience is okay. Just this one time when I decided to do a return which I hardly do and open up a cc with the store, I received a terrible experience. Terrible experience to returning items to opening up my very own VS credit card. I spent at least 45 minutes with the manager in registering for the VS credit card. If I knew it took this long, I would've just applied online on my own time at home. ***In the end I found out that my information was wrong. My email and address was entered incorrectly so I now have to wait till my VS credit card comes in the mail in order to make any changes.
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July 2020 by Saleste C.
Rarely ever make a trip out to this location unless absolutely necessary and this was one of those times lol. I ran out of my favorite perfume and needed it ASAP, obviously, and the kapolei location didn't have in stock, so I took a trip to ala Moana and so glad they had. The employees were quick to greet and help me right away and I walked out super pleased and of course I had to pick up a night outfit to surprise my hubby. Very much pleased with customer service and my little shopping spree lol, but I did try to call before hand to see if they had this specific perfume and no answer at all. They may have been busy, but while I was shopping I heard the phone ring multiple times and the cashier was preoccupied on her phone to answer the store phone :/ soooo... not a very pleasant sight to see and definitely not professional at all. But overall loved my experience:)
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July 2020 by Ezgilibirisi ..
Compared to the other Victoria's Secret I've been, so far the best customer service I've received. As a luck store manager assisted me for my purchases, she was super polite and helpful.
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July 2020 by Arnold B.
Today we tried to get in and buy some things at 6:30pm, half hour before closing and staff is telling people it's closed even though the sign says 700pm. Sad that supervisors are more in a hurry to head home instead of taking care of business. No wonder why VS as a whole is going bankrupt. Get some real managers that care about business instead of getting paid salary and goes home to watch tv
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February 2020 by EatWithAri S.
Five-Star-Service from Jordan(boy) two weeks ago and Five-Star-Service from J(girl) last week! I know the greeting and sales pitches are part of the job but *how* they went about it is what will keep me coming back! Mahalo Jordan for telling me which promo chocolates and new scents were best and Mahalo J for the legitimate extent of help in getting me the right size red corset from the back! Mahalo Mahalo!
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February 2020 by Alia A.
Customer service was great. For the money I spent though, I wish the security tags were removed from my items. Two of the three items I bought had security tags, and when I got home, neither were taken off. Yes, I should have paid more attention when she was ringing me out I guess, but I kind of thought that she went to take them out when I had them wrapped. No, I didn't beep when I left the store. Guess I need to make a trip back just to take the tags off.
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February 2020 by Nancy S.
2/9/20 - It was a one day only Exclusive After Hours Event with special hours 6 p.m. to 8 p.m. Victoria Secret was giving out scratch card if you have their Victoria Secret Credit Card. I was lucky to get a scratch card with a free Bra - no purchase necessary. My free Wireless Bralette was a value of approximately $44. Thank you so much Victoria Secret for a free Bralette.
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January 2020 by Hannah D.
I've been shopping here since they opened the first Victoria's Secret in Ala Moana Mall. I don't think I've ever bought another pair of panties or bras from anywhere else since. Over the years, ive always got the real quick measurements offered to me by the workers where they jsut measured me over my shirt at my waist and measure my bust size but I never felt all that comfortable whilst wearing a bra. EVER. Which never made sense to me because I see these commercials online or ads for lingerie and these women in the ads portrayed complete bliss and comfort (while looking very cute) in their undergarments. WELL TODAY THAT OUTLOOK HAS VERY MUCH SO CHANGED FOR ME FOREVER. I would like to especially thank Kira(or is it Kira-Kele) from Ala Moana's location for taking the extra time and effort to get me fitted and into a bra that PROPERLY fit me. She went above and beyond, and I felt very awkward at first because my body aint what it was in high school But she made sure to ease any discomfort by reassuring me how important it is for women to properly be fitted and just how often women are usually wearing the wrong size. I was shooketh! I was literally wearing two sizes too small for basically all of my post puberty existence! She then went out of her way to grab me the load of different styles to try on and made sure not to overload me or nag me once she got me all settled with my mountain of options to try on. Anyways, I don't think I've ever felt more welcomed and informed about what undergarments properly suit my body. As women, we gotta keep ourselves all packed in there and it doesn't have to be uncomfortable! It's Possible to look cute and feel like the girls are 'at home' all day long, without having to constantly readjust. That being said, it also costs a pretty penny but it's 100% worth i. Thanks again Kira!!!!
