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July 2024 by Jimary Quinones
They lie
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June 2024 by Su Wong
Lei had bruised flowers for premium pricing.
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April 2024 by Evelyn Ku'uAloha Nomura
I'm very disappointed with verizon over all. When you buy something, all good. When time for service, especially when 611 is not available, the wait is very long. Even there is no one in the store. SMH
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March 2024 by Beau Keimig
Craig and the Verizon staff are the best help someone could get if they’re having difficulties with your phone. Highly recommend him and his college Jo!
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March 2024 by Kev G.
Absolute horrible customer service. Avoid this place. If you must remain with Verizon, drive to Hawaii Kai near Costco for much better service. I changed my family to another carrier who appreciates the business. I just had a question regarding my service, but Craig was very rude and condescending. It seemed like he had no time for me unless I was buying something from him. Maybe he was having a bad day and I'm not sure if he gets any commission for renewing contracts, but he sure didn't seem interested in anything I was asking. The final straw was when I asked him for a printout of his instructions so I could go home to address the issue online. His reply, "NOPE". I asked if I could take a picture of the instructions? "NOPE". So I "NOPED" right out of there and straight to Costco to sign up for AT&T. Three lines, Three new phones, plus $300 dollars Costco gift cards and all for half the monthly charge.
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January 2024 by Scott Clark
Nicole SAVED my day twice! Went to several stores for help & she was the only one who could properly assist me with my complicated phone issues. If you need help & great costumer service, kahala mall location is the place to go & Nicole is the rep to see! Mahaloz ?
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January 2024 by collin De Vaere
Nicole is the best, highly recommend this store to anyone.
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December 2023 by Kels Augustiro
Customer service was outstanding.
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December 2023 by Caleb H.
nick is awesome and extremely helpful. my phone was stolen I got stranded in Hawaii and he did everything to get me an immediate replacement so I could work on getting back home. very understanding. I would definitely come back and will stay with Verizon they've always provided me with excellent customer service and this really made them stand out compared to other carriers I've been with. thanks so much Nick
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December 2023 by Sharon C.
If you get Craig you are in good hands. He helped us order another phone quickly when we lost ours. He helped us with using the insurance and was very clear and informative in helping someone who is not very technical.
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September 2023 by Hooligans G.
Terrible customer service at this location. Checked in when I arrived and no worker acknowledged me. They treated me like I was invisible and kept ignoring me when I was trying to get their attention. Waited for over 30 mins and as other customers came in and checked in, they would help them but continue to ignore me. The longer I waited and still no one had the courtesy to say sorry for waiting or just acknowledge that I was waiting this long.
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September 2023 by Michael T.
Can I leave negative stars please? This company allowed someone to use my fathers social security number and my name to start an account and not only that but did not even investigate knowing that my ssn was different. This should be looked at as a serious breach of security and should not be taken lightly. Because Verizon had stuck me in a hole no investigation no nothing, they should be prosecuted for neglecting serious security concerns and violations.
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September 2023 by Therese P.
John-Isaac was very helpful in getting us a new phone. Took good care of us. Mahalo bradda
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July 2023 by Allan Griff
They can do what's needed, may have to wait. Real humans better than on site our on most prone lines.k
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July 2023 by Ian Kurihara
Patient and helpful staff
