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December 2023 by Joe Peraino
Went in a little before close. Connor took his time with me to explain how my phone upgrade would work and was able to get a new phone and my questions answered.
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November 2023 by Tony Luong
Staff was incredibly helpful and knowledgeable. I've been using a cellular device since the 1990s and this was the best experience. Brandon was incredibly helpful and thorough.
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November 2023 by Anneliese Christie
Connor was the best. Explained everything and was patient, and we absolutely vibed with him. Real cool guy. 10/10 service
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September 2023 by Wesley Kealoha
Customer service exceeded my expectations, one of the workers named Kainoa took great care of me ??
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July 2023 by Stephen Ginter
My wife and I came into this store on day two of our vacation after I accidentally dropped my phone and irreparably damaged it. Whoops. We raced off to this location after reading the fantastic reviews and we were not disappointed. Both Kainoa and Brandon treated us like old friends and we spent what could have been a frustrating detraction from beach day, joking, laughing, and telling heartfelt stories. They took exceptionally good care of us and just over an hour later we were back on our way, new phone in hand, with a liquid screen cover for my new phone and my wife’s watch. They helped us work through a completely broken display function and still bumped my old profile to my new phone - I was blown away. Thank you both and we just wish we had more opportunity to hang out!
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June 2023 by Dennis Mosher
Calton was concerate helpful and explained everything so a non computer savy person like my self could understand! I would suggest comming to this location vs any other like the Kapahulu store very unfriendly! Thank you Calton for all your help Dennis!
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March 2023 by Carl Rich
Amazing customer service and deals from Jayron! Walked in with a dead phone looking if there was any way to get a replacement or quick repair and ended up searching for the best promotional deals to get me $800!!!! off of a brand spanking new S23 Ultra and sweet 5G tablet to sweeten the deal! Awesome vibes the whole time and nothing but great service and good deals ? ?
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January 2023 by Daniel Zimmerman
Alex Park helped me he’s the best employee
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December 2022 by Rita Metzinger
Awesome location, amazing service. Jenevie is fantastic and made transferring from AT&T to Verizon painless.
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December 2022 by jieflower
The attitude is very bad, and she confidently says that she is the store manager, which is extremely bad...
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May 2021 by Brian C.
I'm updating my review and adding a star not because of the actual customer service, but because of a good deed that I observed their worker doing outside of the store. The same person that I briefly mentioned in my previous review was working as I was enjoying a Starbucks in the outside seating area, and a homeless man walking by the store fell down and dropped their McDonalds food and drinks. It was quite a mess, and several people around him disbursed and one even made a rude comment. The worker from Verizon came out of the store and helped him pickup all of his belongings. Kudos for being a good person!
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March 2021 by Julie Ajimine
Awesome, quick service from Zachary and JD (store manager).
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January 2021 by Stephanie Marques
ALEX ROTHBILL at this GO WIRELESS VERIZON store provided the best Verizon experience I have had in about the 15 years as a customer. Upgrading my phone was a seamless transition because of Alex’s attention to my needs, her recommendations, patience, knowledge of the many facets of an Apple phone and Verizon service and accessories, and efficiency. She took all the stress/anxiety out of adjusting to a new phone; and I thank her for this experience. So impressed with Alex’s service that I texted everyone I know to check out ALEX and VERIZON who is there for you 24/7!
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January 2021 by Dave Kajihiro
Noemi was very helpful and friendly. She quickly understood what we were trying to do in upgrading a phone for mom who lives on the mainland. Her customer service was priceless. Great job, thank you!!!
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January 2021 by Joseph Morrissey
Had a great and easy time activating my 2 phones. ZACHARY TAYLOR was the most helpful employee I have ever encountered. Gave me all the details of my plans and was professional in every way. Kudos to Zachary.
