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March 2023 by Lou L.
A HUGE MAHALO to Jen, Ashley and staff for their AMAZING CUSTOMER SERVICE!!! I purchased a NO SAND BACKPACK made by Of One Sea for my daughter for Christmas and upon her first use of the bag in February the top part shredded apart . I paid $95 for the bag so I wasn't feeling just taking a loss on it especially since it was a gift for my daughter and grandkids. I contacted Up and Riding and explained what happened and because the return policy for Christmas gifts ended on January 31 they called Of One Sea and reported what happened. Of One Sea also provided me with excellent customer service and sent me a brand new bag and a warranty on it as well. Since the Covid pandemic I have vowed to support local businesses which is why I shop frequently at Up and Riding . And now I have added Of One Sea to this list!!! Thank you all so much for restoring the aloha in customer service in the islands. Mahalo... see you all soon !!!
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March 2023 by Angela M
I absolutely love Up & Riding! They having such cute things for your keiki. They also have many things you can get as birthday gifts and MORE!! If you need help finding something a young individual named Ashley is usually there to help! She’s kind and has great style! She helps me find all my birthday gifts there!! Definitely a one stop shop!!Some LOCAL brands I’ve bought from here: #supportlocalOf One SeaKeiki KaukauLittle Chiefs HawaiiCoco MoonLeiohu DesignsGo check them out!
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October 2022 by Whale Teacher
This shop is super cute and well stocked but the customer service is terrible. Asked a gal named Ashley for help and her response was baffling, as if I was inconveniencing her. I was shocked and it really turned me off. I'm not sure if she was having a bad day or what but will probably avoid shopping here when she's around. Props for a mean stink eye though.
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August 2022 by Jane D.
surf camp has terrible customer service, walked in no one greeted us and no one offered help. only stood by the machine rolling their eyes. I don't think stores during this time should be doing this will definitely lose business.
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July 2020 by A H
Lots of kids surf goods
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February 2020 by Homma Homma
(Translated by Google) Lots of kids surf goods(Original)キッズサーフグッズいっぱい
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March 2019 by Heather M.
Worst customer service experience ever. No star isn't an option. I planned on coming here with my two girls for a few weeks since it's quite far from our house but I know both my kiddos would find some cute things. I was greeted by a nice younger guy asked me if I needed help told him my kids both need rash gaurds to start. He help my oldest pick some out and she went straight to the fitting room. Both my girls found cute rash gaurds and we moved on to slippers , both found one each. And a google. My oldest then decided she might want a new swimsuit. She picked one out and went into the fitting room. At this point my hands were a bit full so I went towards the counter to wait for one of the 2 associates there to hold my items while we shopped more. The guy was busy and the girl not once asked me if I needed help or spoke to me. So I continued to hold my items. As my oldest is trying on the one swimsuit she yells out to me that it's too big so I go back over to the swimsuits trying to get one down from the top ( I'm short so I cannot reach it no matter how hard I try) the girl offers no help to me the guy is busy ringing someone up. I have to ask my dad to come and help me. I find one and bring it to my daughter to try on ( now she has 2 swimsuits in there) that one doesn't work either so I bring a 3rd and take one out. (Still 2) All of a sudden the female associate comes up to me by the dressing room my hands filled with things we are getting and has the nerve to tell me (referring to my daughter in the dressing room) "since she's not getting anything can I take the things she has in there out?" I was thrown off guard why is she assuming we aren't getting anything? Then she says to me " if you aren't going to give me the things in there then I'm going to go in and get them" !?!!!! I told her my daughter is trying on a swimsuit she's not dressed She repeated her self " if you won't give me the things I'll go in there to get them then". I let them know how rude she was and how dare she threaten me that she was planning to barge into the fitting room to get the swimsuit "since you're not getting anything" while my daughter isn't dressed. Who does this to their customers!?! Who assumes that the customer isn't getting anything . If she hadn't done that we would've ended up leaving with everything I had plus a new swimsuit plus probably more. Mind you my hands are still full of the items we are purchasing. I told my daughter to get dressed and get out of the fitting room for whatever reason this girl wants us out. I paid for my 5 items $150 and left. You can bet I'll never go there ever again. This has been the most disappointing shopping experience ever. I hope she doesn't do that to anyone else's kids. Just because my child is 9 and not an adult doesn't make it right for anyone to pressure you into entering a dressing room where they are changing. Just wrong.
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May 2018 by Laurie Y.
Who would think but this store has the cutest things?! I always look at their window displays as i walk around their corner to get to the theatres. My daughter who lives in LA has friends who love "PINEAPPLE" stuff. And surprisingly they have cute ones! I have seen beach towels, neon signs, etc. I think it is tailored to kids but look at the cute night light i bought for my daughter's girlfriend's upcoming birthday next month. The pineapple night light comes in mint green, pink & yellow. The sales staff are nice & friendly too!
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December 2017 by Seagem Fix
Love the wooden puzzles and clothing for keiki♡