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January 2024 by Celeste K.
Looked like they had cute stuff in there but by the way I was treated and how rude that lady is .... No Thanks ! I'm never stepping foot in there again or supporting her business. I can get all that stuff online probably cheaper and definitely without attitude! Wait! why can't I do no stars or negative stars.
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November 2023 by Fran C.
So cute da doggie stuffs! Whenever I need some sorta doggie accessories, there's a store at the Ala Moana Shopping Center called - "True Friends" which specializes in doggie accessories for your furry four leggit friend. Going over the many reviews here on Yelp, of this business - "True Friends", I saw many one star reviews and had to chuckle a bit, as I pretty much know who this particular clerk they were referring to. Lol! If you can stomach and look past the rude/bad service, "True Friends" does have a lot of pretty neat doggie accessories! On my recent shopping adventures at True Friends, I found and got what I was looking for, as I was looking for something to give to my friend who has a beautiful Papillon. Like any business suffering from labor shortages and supply chain issues, having some good customer service does play a large part in the success of a business. Hopefully someone will address the customer service issues here, as I'm pretty sure if they want to survive, and stay in business at the Ala Moana Shopping Center, they will have to sell their fair share of doggie accessories.
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October 2023 by Madeline O.
Incredibly rude customer service. The lady said a curt greeting as I walked in. I said hello back. I was on the phone as I was browsing for a toy for a friends cat. She didn't ask me if I was looking for anything in particular or if I needed help with anything. Which was fine with me. Eventually I found the cat corner in the back left of the store. I found two items that I brought to the counter. The lady was at the counter but not being attentive. I waited patiently. I was still on the phone but was not actively talking in to it. So far none of this would cause me to think twice. Until the lady said "I'll wait til you're finished". I responded that I'm ready and will be purchasing these two items. She repeated that she'll wait as I look busy on the phone. I repeated I am ready to purchase these items. Went back and forth for a bit. I had lowered the phone but was still on the call, my friend hearing the very rude conversation. She huffed and accepted that I was ready. I asked if they accepted Apple Pay to which she said no because of experiences in the past with identification fraud. I understood and stated that I would only be grabbing one of the items then. She proceeded to aggressively grab the other item and toss it behind her and then rip and crumble the transaction paper. All while looking incredibly annoyed. I purchased the one item and left. I regret not just going to Petco. I understand that being on the phone is not the most respectful thing but I was not ordering food or having a conversation with the sales lady. She did not at any point attempt to have a conversation or be helpful. And if previous reviews are all referring to the same lady then perhaps they need to hire a different sales person.
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September 2023 by Victoria Boehme
Make sure you stop by True Friends when you visit Ala Moana. Kim is a true gem and has amazing custom gifts for your furry friend. We always visit True Friends when we’re on the island and they always have the best gifts from local artists! Mahalo Kim for being a breath of fresh air!
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August 2023 by Michael G.
We were escorted out of the store because my son was holding a drink in his hand. We were already exiting the store at the time. Because of this I cannot recommend this store.
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August 2023 by Susan White
Owner is very rude! She offered a mall discount to my sister and when I asked her about it she freaked. She told me that my sister should’ve never mentioned it but my sister was never told that is was private. Never again! Returned all my purchases!
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August 2023 by Steven L.
Zero Hospitality. Was actually tempted to buy a small gift from here but first impressions were not very pleasant. I get the no food and drink policy and all but c'mon in a pet store. Any way.. I had a drink in my hand and was just gonna hold my drink and the associate was extremely rude about it, other stores would simply give me a spot to put any food or drinks while I shop and they're usually more laxed about it, over here? Not so much and not a lot of hospitality especially being located next to the food court with tourists walking through, some of whom can't even speak or read English very well.
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August 2023 by Sean A.
The one employee in the store was on her phone for 5 minutes while I was looking around. The only thing that got her off her phone was to tell me I have to go outside with my drink. I have no problem with no food/drink policies but it seems bad business to allow the only customer interaction to be a negative one. That and no Japanese Spitz gear.
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July 2023 by Bill M.
It amazes me that this store remains in business. Sadly, this is a local business that I will never purchase from, nor will I recommend to anyone looking for a gift for their pet. Rude and unprofessional. Take your money elsewhere.
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June 2023 by Pio Nah
1. Store smells bad.2. Communication difficulty.3. Rude.4. Over priced, and poor quality.5. Follow your own operating hours please.
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May 2023 by Dee Dee Miyashiro
Experience was the worst I’ve ever had in a retail store. Both women working, I think one was the owner, were absolutely rude not only to me and my friend, but to everyone that entered the store. My friend picked up an outfit that looked like a dinosaur and we both started laughing because we were thinking how cute it would look on my dog. The younger lady of the two. came over to us and said in almost a scolding tone “what’s so funny?” I replied that the outfit is so cute. She snorted and went back behind the counter. As in one of the other reviews, I felt like we were being followed (stalked) as if we were going to steal something. When I told my son about my experience he said the same thing happened to him and his wife. I told a friend about it and she said the same thing. I can’t understand the few good reviews they’ve gotten with all the poor reviews unless they have Dr Jeckle and Mr. Hyde personalities. I certainly won’t be returning.
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April 2023 by Ness Lu
Love this store. We visited back in march. The owner was so sweet and helped us pick the right size for our furbaby back at home. Will be back for sure!
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April 2023 by Lee E.
Like majority of the reviews, I would give ZERO stars if I was able to. I thought I'd come here to warn everyone of this specific associate that worked on Saturday, April 8, 2023, from whom I received horrible customer service from, but after reading reviews unfortunately everyone's experienced it . This happened around 12:30-1pm (04/08/2023)I walked in with my 9 and 6yr old as they both wanted to get a new collar and plush for our family pet. My 6yr old reached up to get a plush doll to which he was successful at bringing down. After she had seen that she asked with a very condescending and irritable tone "do you need help, Uhmm do you need help?!" I walked over and asked if there was an issue as she had to ask twice after my son had successfully gotten it down on his own. And she replies, "well I'm asking if he needs help" and I'm standing there with 6yr old and the plush in his hands like clearly he doesn't. I responded "well with that kind of tone it didn't seem like you was asking him if he needed help. More like a "don't touch." My husband standing outside, (because he had a drink in his hand) knocked on the window to point out a plush, to which the rude associate starts to get upset and tells another customer in the store "I hate when people do that! Standing inside still infront of the customers she continues to say "oh can you please stop knocking." My husband is outside, how would he know she was speaking to him let alone what she is sayjng. Knowing that he was with us, she made sure to say it out loud and repeat herself to make sure that I heard her, she walked over next to me INSIDE of the store again my husband is OUTSIDE of the store and repeated "can you please stop doing that." (This gesture clearly trying to embarrass us instead communicating about not knocking on the glass.) I then told her "you can go ahead and let him know" pointing outside toward the door, because how is he supposed to hear her? This woman has no logic what so ever. She then proceeded back to the customers she was having a conversation with and told them "There is always one customer who is rude." I really hope the reviews here gets the attention of the owner of the store so that they know what is going on and how people are being treated by this particular employee.This was NOT the first time she's been rude to us. I remember it happened during the holidays and I thought maybe it was because of the holiday rush, but that was definitely NOT the case. Will not be taking my business here. Overpriced, under quality, and extremely ridiculous customer service. Not worth your money, time, and energy.
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April 2023 by Joanne Y.
This is my first 1-star review, I would give it a 0 star if I can. The salesperson (a skinny woman )is very disrespectful. She did the same thing to me, my 6 yo and 12 yo daughter. At the same time I pity her. She must have some mental illness Or no body taught her to be kind and respectful or never been loved in her life. It's just not normal to treat your customers disrespectfully, even to my 6yo daughter. There's another lady at the shop with shoulder length hair that's nicer. Anyhow, I hope she can be a truly happy person deep down inside one day. My 6yo daughter ended up buying a dog toy for our goldendoodle.
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March 2023 by Jeremy L.
Stuff looks okay but the associate there is horribly rude. She started grilling us asking how long we've been living on the island. Very condescending.