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May 2024 by chiyo H.
I was at a loss as to what to do because I read in the reviews that the staff had a bad attitude, but since I couldn't go to Calvin & Susie, I had no choice but to go in, prepared to have a bad experience.The owner was friendly and explained about the breed and size of the dog.There was a wide variety of products and I bought a lot.The only disappointing thing was that there were items in the package that I didn't buy and I had to pay for them.I'll definitely check it when I check out next time.Although the prices are a bit high, I would like to come back because they have Hawaiian goods.
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May 2024 by James Edwards
Great little pet toy shop, our puppy loves his hawaii turtle toy
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May 2024 by Adam Mangan
Totally unique idea for a store.. buying a gift for your furry friend back home... should be a winner right... but as others have mentioned the owner has some screws loose... she kept going into great detail in front my children about the literal mechanics of dog breeding, and her 'strong' views on breeding in general, it was a tyrade... and I had to keep walking the family away to make her stop.She also has a policy that you need to show ID in order to use a credit card (because she claims so many are using fake cards), for some reason I had mine on me..
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May 2024 by M Oka
Super friendly staff person. This store has been here forever, although I don’t quite recall it as I was always in the KB toy store when I was younger.Got a tough toy pizza for doggie; she loved it!
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February 2024 by Angelique Schmitt
Very impolite
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January 2024 by Celeste K.
Looked like they had cute stuff in there but by the way I was treated and how rude that lady is .... No Thanks ! I'm never stepping foot in there again or supporting her business. I can get all that stuff online probably cheaper and definitely without attitude! Wait! why can't I do no stars or negative stars.
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January 2024 by Colleen Arii
I LOVE this store! They always have unique merchandise and this is my “must” stop shop whenever I go to Ala Moana. I always find things I want for my fur babies or gifting. The staff is always friendly and helpful. My highest recommendations for all dog lovers!
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November 2023 by Fran C.
So cute da doggie stuffs! Whenever I need some sorta doggie accessories, there's a store at the Ala Moana Shopping Center called - "True Friends" which specializes in doggie accessories for your furry four leggit friend. Going over the many reviews here on Yelp, of this business - "True Friends", I saw many one star reviews and had to chuckle a bit, as I pretty much know who this particular clerk they were referring to. Lol! If you can stomach and look past the rude/bad service, "True Friends" does have a lot of pretty neat doggie accessories! On my recent shopping adventures at True Friends, I found and got what I was looking for, as I was looking for something to give to my friend who has a beautiful Papillon. Like any business suffering from labor shortages and supply chain issues, having some good customer service does play a large part in the success of a business. Hopefully someone will address the customer service issues here, as I'm pretty sure if they want to survive, and stay in business at the Ala Moana Shopping Center, they will have to sell their fair share of doggie accessories.
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November 2023 by Jay Na
This place is a scam. I found the same toy at TJ Maxx for 1/5 of the price. Not Hawaii exclusive at all.Most of the things sold here are expensive and not very good. It seems like it's only sold in Hawaii, but it's sold elsewhere as well.
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October 2023 by Madeline O.
Incredibly rude customer service. The lady said a curt greeting as I walked in. I said hello back. I was on the phone as I was browsing for a toy for a friends cat. She didn't ask me if I was looking for anything in particular or if I needed help with anything. Which was fine with me. Eventually I found the cat corner in the back left of the store. I found two items that I brought to the counter. The lady was at the counter but not being attentive. I waited patiently. I was still on the phone but was not actively talking in to it. So far none of this would cause me to think twice. Until the lady said "I'll wait til you're finished". I responded that I'm ready and will be purchasing these two items. She repeated that she'll wait as I look busy on the phone. I repeated I am ready to purchase these items. Went back and forth for a bit. I had lowered the phone but was still on the call, my friend hearing the very rude conversation. She huffed and accepted that I was ready. I asked if they accepted Apple Pay to which she said no because of experiences in the past with identification fraud. I understood and stated that I would only be grabbing one of the items then. She proceeded to aggressively grab the other item and toss it behind her and then rip and crumble the transaction paper. All while looking incredibly annoyed. I purchased the one item and left. I regret not just going to Petco. I understand that being on the phone is not the most respectful thing but I was not ordering food or having a conversation with the sales lady. She did not at any point attempt to have a conversation or be helpful. And if previous reviews are all referring to the same lady then perhaps they need to hire a different sales person.
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September 2023 by Victoria Boehme
Make sure you stop by True Friends when you visit Ala Moana. Kim is a true gem and has amazing custom gifts for your furry friend. We always visit True Friends when we’re on the island and they always have the best gifts from local artists! Mahalo Kim for being a breath of fresh air!
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August 2023 by Michael G.
We were escorted out of the store because my son was holding a drink in his hand. We were already exiting the store at the time. Because of this I cannot recommend this store.
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August 2023 by Susan White
Owner is very rude! She offered a mall discount to my sister and when I asked her about it she freaked. She told me that my sister should’ve never mentioned it but my sister was never told that is was private. Never again! Returned all my purchases!
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August 2023 by Steven L.
Zero Hospitality. Was actually tempted to buy a small gift from here but first impressions were not very pleasant. I get the no food and drink policy and all but c'mon in a pet store. Any way.. I had a drink in my hand and was just gonna hold my drink and the associate was extremely rude about it, other stores would simply give me a spot to put any food or drinks while I shop and they're usually more laxed about it, over here? Not so much and not a lot of hospitality especially being located next to the food court with tourists walking through, some of whom can't even speak or read English very well.
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August 2023 by Sean A.
The one employee in the store was on her phone for 5 minutes while I was looking around. The only thing that got her off her phone was to tell me I have to go outside with my drink. I have no problem with no food/drink policies but it seems bad business to allow the only customer interaction to be a negative one. That and no Japanese Spitz gear.
