-
April 2024 by いの
There's a lot of pressure from the staff lol
-
March 2024 by Cameron Boswell
I had to return a ring a day after purchase after changing my mind and the employees were super respectful in the process of the return and picking out the ring. Sue was a great help.
-
January 2024 by Prathiba Srinivas
TOURISTS BEWARE of the SCAM!!! I travelled to Hawaii for a vacation in November and purchased a lock bracelet and pendant totaling $17.5k as an anniversary gift. I returned home to Texas, tried the bracelet, changed my mind and decided to return it. I call the store to help arrange the return ( as it says in the receipt returns must be in Hawaii store) hoping that I could courier them the return. Guess what ? They say I need to be physically present to make the return and wouldn’t be able to process my return. I tried speaking with my SA (Sue) her manager ( Kristal) and they wouldn’t budge. I then called Tiffany corporate and they seem to not be aware of such RIDICULOUS POLICIES. She tried calling them to convince them to accept the return and again they wouldn’t budge. It’s a MONOPOLY here and what they say is final. Apparently no one else can STOP this NONSENSE that the Waikiki store is doing and now I am travelling all the way back to Hawaii to just make that return. Initially I only wanted to return the bracelet but after such awful experience I am going to return both my purchases and will be on a NEVER AGAIN BUY FROM TIFFANY. Goto CARTIER or VCA instead and get a good feel. Will update this post after my return next week.
-
December 2023 by Tony Liu
Miah was our associate and she is amazing. She helped us pick the perfect rings. She answered so many of our questions. Thank you!
-
December 2023 by Carman Carter
Love visiting Tiffany on all of our trips! However from time to time we encounter a sales person who just won’t give you space to breathe and look. Every single time we stopped at a display she was in our face asking what I wanted to try on. Relax!! If we were not constantly followed by our sales person within a few steps behind us we would have bought something. I get there might be pressure to sell but not like this. I’ll be buying what I wanted in the store online instead. Bummer because I really wanted a piece from this store.
-
November 2023 by Katelyn Gelormino
I enjoyed a couple hours at this Tiffany & Co. location. My sales associate was very pleasant to work with. He offered me something to drink several times during my time here. My sales associate found exactly what I was looking for. The whole process to buy something does take a bit of time; they wrap the items then theyput it in a box and add a bow. There are quite a few levels to the store and everything is well displayed. I definitely recommend this location.
-
September 2023 by Gt N.
Amazing customer service at this location. I thought I was going to get treated badly like I did at Hermes Waikiki because I was dressed in street casual with no designer on but I was wrong. You have to wait outside for 3-5 minutes since there's a max amount of people who can be in the store at once they apologize for making you wait. When I enter the store I was greeted by Kavaika (I don't know how to spell his name but you'll know who he is since he's insanely friendly) I was looking for a tennis bracelet and he helped me find a bracelet that I liked. Didn't feel like a sales pitch at a all just felt like a genuine conversation. I'll be coming back sometime this week to purchase the bracelet
-
August 2023 by Kevin Loxley
Beautiful Tiffany & Co. location in one of the world's most beautful places. Staff are friendly and always helpful.
-
August 2023 by Pear M.
This was one of the best and personalized Tiffany store experience I've had. My boyfriend and I decided to visit Oahu for a 5-day mini getaway. I love how big the store was. All the staff were friendly, but the staff who helped showed us the jewelry, Chris, went above and beyond. He was professional, knowledgeable, friendly, showed us the style we were looking for and made suggestions on similar styles. Chris took the time to show us all the pieces we were interested in, gave his perspective on which piece looked better when worn and the reason for it, which adds a personal touch and illustrates to me his honesty and genuiness, not just pushing sales. In addition to purchasing a piece, I got two pieces of my Tiffany jewelry cleaned at the store, Chris promptly updated us when it finished. Another thing we really appreciated was that he gave us suggestions on his favorite restaurants to try while visiting O'ahu. 10/10 customer service experience due to Chris's. Thank you for making this experience memorable Chris!
-
August 2023 by Gelato T.
While I have zero interest in the Tiffany & Co brand, I came here with my mother to help purchase some things for her friend to bring back from our Hawaii trip. Everyone on the first floor were okay -- we were greeted, then directed to go to the second floor for other jewelry. Things seemed fine up until we were assigned to the sales associate on the second floor. I don't recall her name because she never introduced herself nor seemed thrilled to assist us in the process of buying jewelry. The woman was dead expressionless, unhappy, and made it known that she did not care about our business. Had my mother's friend not requested certain pieces, I would have made my mom drop the purchases and leave.For a first time visit in a Tiffany & Co store this was pretty awful.
-
July 2023 by Roop K.
Really great customer service here, the sales associate I talked to was very helpful and patient in explaining the differences of quality and diamond sizes. I also walked in from the beach with messy hair and flip flops and they treated me the same as when I came on the second day to purchase a necklace in a dress so for me that goes a long way of how they treat you here. Really nice sales associates and the tax here doesn't hurt compared to buying in NYC or CA.
-
May 2023 by Nancy Y.
Warm welcomed as always. With Elegant merchandise top of the line in the world ! Must stop by when you visit WAKIKI.
-
March 2023 by Tore Magnus Wilhelmsen
Top of the line jewelry store. When you enter a personal store clerk will follow you through the whole shopping experience.You can feel the proffesionalism.
-
February 2023 by Angel H.
I was at Royal Hawaiian Shopping Center with my bestie and decided to come in and look around. There was a little line outside as they pair you up with a sales associate.There are three floors in this store. The store is huge, bright and immaculate. The top floor is where all the solitaire diamond rings are located, such eye candy. I had fun trying on a ring. While I was there I had my Tiffany jewelry cleaned. The salesgirl told me that it would be about an hour and that she would text me when it was done. However, I didn't receive any form of communication that my cleaning was done. I stopped back in two and a half hours later and the jewelry was already cleaned. She was really nice and gave me a new Tiffany blue pouch for my jewelry, which I appreciated. We had fun perusing the store. We even tried their perfumes. My favorite is their newest scent in the rose gold bottle. I don't remember the name of the perfume though.
-
February 2023 by Annette B.
This location is in a stretch of high-end shops frequented by tourists. It is very clean and lovely! The staff here are so helpful!
