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November 2025 by W T
I bought a piece of jewelry at this location and the pouch it came in had a very offensive smell. I own many Tiffany pieces and the quality is definitely not the same.
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October 2024 by Sophia Chen
Wayne is very helpful in getting our ring! We emailed a week earlier to request for a size 4 platinum ring and everything was smooth when we reach Hawaii! We had a wonderful experience there
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October 2024 by Lisa Donaldson
This store is AMAZING and has the best customer service of any Tiffany’s I’ve ever been to.
Mika is simply the best and so accommodating.
I live in Houston Texas but will call here to order my jewelry.
Other stores should take a page from their customer service book!!!
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February 2024 by Brynmor Tucker
Ms. Chiharu Hadde was a wonderful sales associate! Very lovely experience!
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February 2024 by Jason Park
My wife and I had a great experience at this location. We had purchased our wedding bands together last year and needed service on it. Riho was very pleasant to work with and full of good energy! Thank you!
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December 2023 by Tiffany Vaughn
Exceptional Service from Allen at Tiffany & Co. Ala Moana!I recently had the pleasure of being assisted by Mr. Allen at the Tiffany & Co. Ala Moana location, and I must say, my experience was nothing short of spectacular. From the moment I walked in to the completion of my purchase—a beautiful gift for my daughter for Christmas—Allen's professionalism and politeness shone through.His attentive and courteous demeanor made the entire process a joy, creating an atmosphere that made me look forward to my next visit. Allen's expertise and dedication to customer service truly enhanced my shopping experience, and I couldn't be more pleased with the assistance he provided.I wholeheartedly recommend Tiffany & Co. Ala Moana, thanks to the outstanding service delivered by Mr. Allen. I am eager to return for future shopping endeavors, confident that I will once again receive the exceptional service that has made this experience truly memorable. Thank you, Allen, and thank you, Tiffany & Co., for making my Christmas shopping so delightful!
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October 2023 by Royce Gagala (Roro)
Best service and helpful
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June 2023 by Jataun J.
Tiffani & Co I. Honolulu, Wakiki beach. Very lovely store. Right in the mix of everything. They didn't even my son misbehaving in the store . I will go back.
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May 2023 by jeff engel
Nao was very helpful with my purchase. Very professional. I will be back.
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April 2023 by Jan R.
A far contrast from Tiffany's at South Coast Plaza, where you're met with judging eyes calculating your net worth based on your appearance. Everyone here at Ala Moana Tiffany & Co were so friendly. My family and I felt welcomed coming here in just our beach wear. We wanted to get our of our resort in Ko Olina and check out Waikiki for the day. We were looking for Hawai'i exclusive items and wandered into this Tiffany's and were surprised with nice people. Thank you for the team here, keep up the great attitude, it makes a big difference.
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February 2023 by Patricia
I'm returning to buy a birthday present for my mom
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January 2023 by C L
While shopping to replace my husband's wedding band, Client Advisor Kiki Xiao showed my husband and I several engagement and wedding band options should my husband decide to upgrade my current set. She listened to my requests and sat down with us to find the perfect piece. At no time did she pressure us, assured us that any deposit was fully refundable should we decide not to go through with the purchase, and she assured us that she would call us immediately once the piece came in. We returned to the store several days later and were completely blown away by the exceptional shopping experience from the private room to the delicious desserts and champagne. Store Manager, Jeron introduced himself, answered all of our questions and offered us complimentary hand-engraving to include the characters on all of the pieces we purchased. They made the shopping experience fun, exciting, at ease, and made us feel like we were the most important people in the store. Upon returning to the store to pick up our jewelry, we were met with the same exceptional customer service from both Jeron and Kiki, including pictures taken at the store's Christmas tree. I can't say enough about our experience at this Tiffany & Co. location and would definitely recommend a visit to this location for anyone in the market for luxury jewelry, especially an engagement ring.
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November 2022 by Mae R.
A trip to Paris prompted me to get the Eiffel tower charm and add it to my bracelet. Lo an behold Ala Moana had the charm. I was assisted by Abby who made the process super easy. She was helpful from beginning to end and never made me feel like I was a bother since a lot of our communicating was done via texts. I also got to meet Riho when I picked up my bracelet who also had exceptional customer service like Abby.
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October 2022 by Yuki Salas
Great customer service!
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October 2022 by AM
Lovely place
