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March 2024 by Jason H.
hi my name is Jason I brought my jeep there for a full service detail and remind you I'm a regular there and when I got there the owner was rude latched out to me threatening to call the cops saying I'm gonna go to jail unconscious I will never give this guy any of my business ever again nor should anyone idk if he was on some type of drug but you should never treat a long time customer like that-Aloha hope this guy gets his shit together
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March 2024 by Patrick W.
Taking my car to Thirsty Cars was one of the best car decisions I have made in a loooong time. They got rid of those irritating water spots on the paint, chrome, and windows. My eight-year-old sedan actually gleams, a sight I never thought I'd see again. I wish I had a before and after pic to post ;-( The price is reasonable, the service is great, and they texted me when my car was ready.
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February 2024 by Richard Taylor
Awesome, fast, easy, friendly! Great business! Thank you for the much needed TLC!
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November 2023 by Mihai Iosivas
3xvellent service
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September 2023 by Tawni H.
Amazing work. I have not seen my car look this good in years. Thirsty Cars truly went above and beyond and detailed my car amazingly. I have three kids and they are so messy. They left behind sand, dirt, old food, and my car was so beat up. Hazel and her team went the extra mile, and made my car look like new again. Thank you so much, I couldn't be happier :)
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September 2023 by D C
Beat auto detail around!! Awesome service! I won't go anywhere else.Service: Auto detailing
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August 2023 by Cindy N.
Hawaii Kai Location - My sister and I both took our cars here and the experience was a 10 out of 10. I saw another customer say this in the reviews - that 10 years of neglect were dealt with. That was true for both of us ! I am embarrassed to say that my car came back a different color :) So shiny and beautiful I hardly recognize it ! I had a huge ( white ) paint transfer mark on my passenger door from years ago - when a pillar got the best of me in a skinny parking stall. Dozens and dozens of drive thru car washes later I thought it was permanent. So imagine my surprise when I got my car back and it was gone - totally gone. No dent or scratch underneath. Nothing. My door looks perfect !!! My sister has a bunch of rescue dogs. Her interior was a mess with dog hair. Really a mess. Now it looks as good as the day she bought the car ( 14 years ago ). There was some hard work put into both these transformations - at a super good price. If there is a membership program I need to sign up for it !!!! If not, just know that I intend to be a regular customer because I love my clean car soo much. Thank you !!!!! You guys are the BEST.
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August 2023 by Terry F.
charged $180.00 for a wash, wax and shipping detail. Picked up car 5 hours later. Questioned service as car still looked dirty. Lui, came over and told us he was the owner. He was rude and aggressive. He said my husband and I know nothing about cars. He said we brought in a dirty car and were terrible car owners!?! What does that have to do with washing and waxing our vehicle? I ran my finger on the interior door panel...my finger had brown dirt on it from wiping the interior!! When I showed Lui, he said , the car was so dirty, they missed a spot. The interior door panel is not a SPOT! We paid for the door jams to be cleaned ( the shipping detail). There was still black grime inside the door jams. Lui said, do you want me to clean that? We just missed it?!? We explained that the TRUST that they actually washed the car just wasn't there. At that point he started bullying me and telling me I know nothing. THE ENTIRE EXPERIENCE WAS HORRIBLE. LUI IS A BULLY, INTIMIDATING AND RUDE. My husband paid him and as my husband turned to leave LUI SAID TO MY HUSBAND, YEAH LEAVE OLD MAN!!! I am native Hawaiian born and raised my whole life on Oahu. I have NEVER been treated so poorly as LUI treated my husband and I. If you want to be treated with respect as a human being, DO NOT SUPPORT THIRSTY CARS. We came home and washed and waxed our car ourselves...LOUIE DID TAKE OUR $180.00 , so there ad which states 100% customer satisfaction is not true. PLEASE BEWARE OF LOUIE.
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July 2023 by Pocho G.
Took my sister in laws car to get detailed before she came back from her trip, since she works 3 jobs and doesn't have time to clean it. She had a bunch of stuff in the back seat so when I took the car up there told the guys don't worry about the back seat area, since I didn't want to touch her stuff. When I got up there the guy said for $150 more he could take off the water spots etc and they would clay the car. My appointment was at 5 and this was when it starts getting dark by 615 -, 630. So I asked are you sure you folks can do all this in an hour before it gets dark and he reassured me that they could. I used to detail my own car and know to clay a car and detail it takes more than 1 hour. Enough with all the little details, when I went back to pick up the car in a hour and fifteen minutes it was hard to see but by the feel of the car I knew they didn't clay it and was covered in water spots. Sure enough when I woke up Saturday morning and went to check on the car I don't know what they did, if they used the wrong products on the car or what but windows were foggy and had a haze on it and the tint started to peel. Choke water spots, streaky car, tires weren't dressed evenly, I told them to not worry about the backseat and floor area only but they didn't even do the front. When I drove back up there Saturday morning the boy right off the bat said oh my they didn't clay the car nor polish it and remove the waterspots. All his supervisors were in Vegas he said and he couldn't do anything. I called my credit card company to dispute the charges and they took the full 90 days to rule in favor of Thirsty Cars and this pissed me off even more. They said services were rendered. I wasn't disputing that I was disputing the fact that this guy said for this much more money we can do this and that and pretty much just took my money. I explained to my credit card company that yes I got a car wash but they didn't do all the extras that I paid for, like waterspot removal, claying the car, now peeling tint. Since they took the maximum number of days for the dispute they said they can't do anything for me. So I figure I come on here and warn everybody especially the women who these types of businesses like to take advantage of they think we don't know anything. This is why I stopped using Thirsty Cars when they were behind Safeway unless I was super desperate. Their price was 1 price 1 day and the next day a different price. They used wrong products on the car and when I took it back they tried to say I put something on the car. They are nice people but if you are going to let them get away because they are nice people you will not be happy with the job they did on your vehicle. I stopped going to them for a couple of years because I don't trust them and their service they provide. What a shame since this is like the only handwashed detailing place we have in Hawaii Kai. I also referred a few people there in the beginning and they were mad at me for such a crappy job that was done on their vehicles and said never again will they use them. I was in a bind and they were the only ones who could take my sister in laws car when they did and thought I would give them a 10th chance but was extremely disappointed and wish I stayed with my gut feeling and not have gone there.
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July 2023 by Don Patterson
Everyone who worked there was nice but… my car was still sandy inside and the outside of my vehicle still had water stains all over. I paid over $100 for this detail and when pointing out the water stains I was told if I spend more next time it would include getting the water stains off. The $30 dollar detail in Waikele does the same detail for almost $100 dollars less. Can’t say I’ll be back to Thirsty Cars unfortunately.
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July 2023 by Dzuyen T.
Conveniently located nearby and worth having someone else sweat the details so that you can enjoy your vacation.
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June 2023 by Gabriele P.
Wow! Just picked up my Mercedes Sprinter from Thirsty Cars. It would be generous to say it was black when I dropped it off -- more of a matte gray with black undertones -- but when I picked it up it was black as black and looked wet, no joke. James, Frankie, and Angel (and their four-legged sidekick Baby) at the Honolulu location knocked it out of the park. They offer various packages to address a wide variety of situations and they worked with me to create a package for this special case. The price was among the best I was quoted, the communications were nearly instant, and the customer service was professional and pleasant. This van has probably not looked this good since 2011 when it was made. Hats off to Thirsty Cars. Five stars for sure. I'll be back!
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May 2023 by Jimmy H.
Was nearby and stopped by and they gladly took me in as a walk-in. Quick wash and dry was done thoroughly. Very professional and accommodating. Recommend!
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May 2023 by Robert L.
Just had my car detailed, and with a ceramic coating. Looks beautiful and feels great! Thank you very much for your hard work.
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April 2023 by Joseph Husslein
Had 2 appointments, ran very late on the first one and given the very delayed start (over 1 hour) for 2nd appointment, I cancelled. Will not use them again
