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February 2024 by Brian Lee
Jealous freak works here
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February 2024 by Michelle Poppler
Wonderful sweet staff!
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February 2024 by josephine tangerine
Very helpful and you can tell they actually care about your pets
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November 2023 by Sana McDonald
Not far from home, very knowledgeable staff,super friendly, and my dog loved the Dr!
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October 2023 by Karen Hunter
I love Dr. Hsu. He saved my Yorkie's life two years ago. He loves animals and his practice. He recently removed her tooth and took time showing me how to brush her teeth at the re-check appointment today. The staff are very competent.
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September 2023 by Melissa Gwinner
This doctor really knows his field. He had a connection to my dog and seems to genuinely care! That's a rare quality in this world.
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August 2023 by Julia Jay
I took some time because I wanted to really reflect on the experience I had at Honolulu Pet Clinic before leaving a review. I took my dog Hoss in to see Dr. Hsu. He was very kind and actually ended up doing X-rays for my dog for free. We left that day paying for the office visit and some other pain supplements. Dr. Hsu unfortunately agreed that my dog needed to be put down. I went home and of course started having second thoughts so I scheduled another appointment this time having to see Dr. Kondo. Dr. Kondo did not lay one hand on my dog or complete any type of testing but I was charged the $60 again for that office visit just to be told that he agrees that my dog needed to be put down. So come to the day of, I took Hoss in to have him be put down. While I was crying, they gave me a paper where I agreed to pay $350 to receive his ashes back or they just cremate with all of the other animals. As I'm sure for most people here in Hawaii, $350 was a lot for me but of course I couldn't stomach not getting my dog back. So we get through the experience, and I will say the staff was all incredibly nice to me that day. Three days later I had to go back to take my other dog, Kula, in to see the vet. When we arrive they try to put us in the same exact room where we watched Hoss die just days earlier. We requested a new room which they gave to us. But prior to this not one staff member even remembered me or the fact that I just put my dog down. After checking out that day- I was made aware that I had an outstanding balance of $630. They charge you the $350 for the retrieval of ashes and then another $300 just for the procedure (of course including an office visit fee). They did not tell me this but of course my fault for not asking prior to them killing my dog. On top of our outstanding balance, for Kula's appointment that day we were charged $350 and literally all they did was take one cotton swab to her ear, gave us 2 weeks of allergy pills, and then of course for the office visit. After a couple days, they call me to check in on Kula (which they don't even call her the right name). After this, they sent me a card in the mail addressed to the wrong person about their condolences for Hoss. I understand that vets are expensive. I have unfortunately had to go to multiple vets but I have never been to a vet office where it's so clear that they truly only care about the money. I swore that I would never step back into this office because after this trip it was so clear to me that they don't actually care about their patients. They care about your money and making sure they get as much of it from you as you can. Dr. Hsu is a great doctor and none of my negative feedback has anything to do with him. I appreciate his kindness during a hard time, but I hope that someone will see this review and understand the financial burden that comes when you have to lay your dog to rest and maybe do some due diligence and look around at different offices to compare pricing.
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August 2023 by Kim “Kimber808” D
Dr. Hsu is GREAT along with any Vetenarion that my cats had appointments withWait time is not too bad.Great front desk service in all 3.5 years of appointments. Great follow up by the staff if needed.The cost of cat nail cuts are extremely high, but since I got all the cats there, I might as well.VET TECH did a Sani Shave on the wrong cat on a last visit but Sean let me bring the right cat back for a free sani shave.Vet tech also cut one of my cats nails too short that it bled but we were not charged for it.I live blocks away so it is convenient and everyone is great for the most part!
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August 2023 by Michael Choe
Everyone at THPC is always super kind and professional. I trust the Doctors here completely and I feel lucky to be able to come here. I have two cats and one of them gets stressed easily With my anxiety I have brought my cat here for small things. Dr Tsu, Dr Kondo, and Dr Barrett have all shown me and my cats care and understanding. Everyone takes their time to answer my many questions. I have and will continue to recommend THPC to people in person and online.
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June 2023 by Annie Barnes
We're so blessed to have found Drs Hsu and Barrett. They've seen me through terrible grief and immeasurable happiness. I'm truly grateful for the entire staff. I wish them all good things. ❤you! Annie, Arlo and heavenly Bare Bear.
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May 2023 by Brent Miles
Recently lost my baby too soon. These folks were incredibly empathetic and genuinely amazing and thoughtful. Thank you for being available weekends, and for putting my baby to rest.
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March 2023 by Hawaiiboy
The entire staff here is friendly, knowledgeable, and a pleasure to work with for the health care of my Malshi! They are open 7 days a week and also provide after-hours emergency care if needed! I am really happy with the service and care my best friend receives to stay healthy! I highly recommend The Honolulu Pet Clinic!
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March 2023 by Christin Johnson
They take the best care of my dog, Moose. Very patient and thorough with their explanations.
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March 2023 by Lisa Meadows
Chino my chihuahua had his teeth cleaned here and had an emergency allergy attack, this was best vet experience we have ever had.Thank you for everything!!!!!
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January 2023 by L. W.
Dr. Hsu and Dr. Barrett are great. We have a rescue who has been at THPC since we transferred from another vet and have been happy here. They've been accommodating with appointments and the staff takes the time to listen (shoutout to Sean!). Rates are competitive and a value when considering the experience at this clinic. Medical care here is sound, careful, and conservative. I appreciate Dr. Barrett's background in rehab work. Dr. Hsu always has our puppy's best interests in mind and has been honest (even when letting us know he was getting overweight lol). Boarding here has been great too. Our little guy loves the care here.
