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October 2024 by kaew buatoom
It not the place what you want to bring your pet to cere for your pet. The place was not that clean we bought our Cat there to Space him he almost died. Got very bad of a 3 type of Infection and the Suture wasn’t tight in collect and open the wound have to use a stapler close the wound we have bording him in the Clinic for 3day after surgery.then take him home 2days later he has height Fever has to brought him back to the Clinic find out he has very bad infection the Vet had to put him Antibiotics right away for while we wait for his Couture come back then find out he had a 3 different types of bad Bacteria infection. He had to be treated with 2 different types of antibiotics for over two weeks after his surgery when he completed with Antibiotic about 3week he got another issue for some kind of skin problem so am not happy about this care facility at all ☹️☹️☹️
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September 2024 by Alex De Leo
Been coming here with all my babies for the last 9 years. I’m only writing this review now because a couple of my friends had bad experiences at their vets that I was bewildered by; I told them I had never experienced anything like that at THPC so I referred them and they made an appt immediately — and were BLOWN AWAY by how amazing the staff was. I guess I’m so lucky in thinking that having available, caring, and knowledgeable doctors and techs is normal ?❤️
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August 2024 by Tiger
**warning, sad story** My mom and I had been taking our dog to Dr. Hsu at Honolulu Pet Clinic for 2-3 years, ever since we adopted him as a rescue. Our tried-and-true family vets retired and it was a difficult process finding a reputable vet in Honolulu; but we finally landed on this clinic. In May, we brought in our dog for the last time. He was not acting himself -- lethargic, no energy, low appetite, and diarrhea. It was extremely worrisome for our high-energy always hungry dog to be acting this way. Dr. couldn't see anything wrong from the Xrays, aside from the pretty serious arthritis in his hips which we already knew about. Dr. Hsu prescribed a dose of Librella, an injection used to treat arthritis. Our dog went home and we saw no improvement. In fact, his stomach got very bloated, so we brought him back. Dr. said the bloating was caused by excessive panting from the pain so he prescribed him stronger pain killers. I won't painstakingly detail the rest, but when we saw how our dog's stomach looked the next morning, we immediately called back the vet, and they asked us to drop off a fecal sample. We decided instead to rush him to VERC Emergency Vet on Nimitz (amazing emergency vets who had previously treated our dog and performed surgery when he got hit by a car) and were given the news that we'd have to put him down. They told us his stomach had ruptured -- and fluids were leaking into his abdomen, which was all caused by the course of treatment from Dr Hsu and his staff. Now, I understand that medicine is a tricky thing and often trial and error. And misdiagnoses do happen. What breaks my heart is that when we called Honolulu Pet Clinic to break the news, Dr. Hsu insisted on fighting with us, defending his position, and absolving himself of all responsibility. "You don't understand -- we're putting our dog to sleep," we said; Our beautiful baby in the family who at the age of 11 still had many potential years of life ahead. We received a condolence letter in the mail from the emergency vet but nothing from Dr Hsu and Honolulu Pet Clinic, who we had trusted with the care of our baby. When we came to pick up his medical records we were snubbed by all his staff in the office. Not even so much as a word of sympathy. I have never felt so betrayed and devastated by a team of professionals in my life. I strongly urge you to stay away from this place and if in doubt, please seek a second opinion regarding the care of your fur babies.
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June 2024 by D D.
total disconnect between a caring and knowledgeable doctor and an uncaring and rude front desk without even the courtesy of telling me that the doctor is NOT IN FOR THE DAY when I "demanded" to see this doctor who KNEW how hard it was for me to make this trip: when I tried to figure out why I was pushed into showing up at his insistence to then be told to pay $400.00 for a drug unlikely to go down the throat when I was ready to euthanize my pet and he KNEW I was ready to euthanize because of multiple impossible logistics including my own disability to bring pet for constant daily/weekly blood monitoring! after I had also made it clear that I myself had a limited life span and not throwing money out to care for myself having spent $2000 already in 2024 for multiple tests and EACH TIME being clear about end of life care. totally disappointed with staff whose "job" they claimed was to inform people the last minute about cost of care. no transparency and she was proud of it! good for them!
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June 2024 by Magi H.
6 years later, my great rating still stands. A year ago I adopted two kittens from Lucky Paws Animal Foundation and established care at HPC. Now we had the cats yearly check up and the standards of the clinic is still high and exceeds expectations. Front staff are always pleasant, great customer service with a smile. Our appointment went smooth and Dr. Hsu was very thorough with the cats and their care, especially all the questions to determine the status of their health. Good conversationalist with some good jokes. The kitties got a shot, checked up, teeth brushed and we were done. Checking out was a breeze - we got some flea meds in case they get some fleas from the neighborhood cats that come to the door to say hi, and a tube of "toothpaste" for them. Will continue to recommend this clinic and will continue to do business with them :)
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June 2024 by Dr. Lei A.
Dr Kondo is very knowledgeable and excellent with dogs! Highly recommend! Officer staff efficient and friendly!
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May 2024 by Gail L.
These folks are awesome! Always very gracious and helpful! AND, they are open on Sundays and most holidays, like today. Highly recommended
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May 2024 by Welby C.
If you don't bring your pets here then you're wasting yours and your pets' time. All the doctors here are fantastic. The staff are super friendly and helpful. I have had so many questions and they have able to answer them all. They do offer military discounts which is nice. But most importantly they treat everyone like family and they remembered us every single time we called and came in. They would regularly check-in on our dogs. I wish I could pack them up and take them with us wherever we go!
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April 2024 by Bill R.
Great staff here. Was seen with same day appointment on a Saturday . Very nice, accommodating and knowledgeable staff. They do love your pets and companions. I would recommend.
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February 2024 by Brian Lee
Jealous freak works here
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February 2024 by Michelle Poppler
Wonderful sweet staff!
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February 2024 by josephine tangerine
Very helpful and you can tell they actually care about your pets
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November 2023 by Sana McDonald
Not far from home, very knowledgeable staff,super friendly, and my dog loved the Dr!
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October 2023 by Patricia. K Kloewer
They are the BEST. They are going above and beyond to help me with a stray dog that I rescued.
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October 2023 by Tammy Harmon
Most friendly staff at a vet office, so far since moving to this island.
