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March 2024 by Dao Nguyen
Customer service so bad ????
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February 2023 by Soonae Bigornia
Helpful and friendly staff! Had exactly what I needed!
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December 2021 by Chrissy P.
We were looking for some face products here in Yelp and found this great one, upon entering their greeting was inviting and friendly and staff was on point with their knowledge as my face can be a touchy subject, I highly recommend them and will return . Aloha
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July 2021 by Tam O.
Upon entering the store, Amy greeted me immediately and was able to help me locate my favorite cosmetics. She also introduced me to some new items that I might like. I'm moving to the mainland soon, so she pointed out items that may work better for my skin in that new, less humid environment. Our conversation was actually very fun and natural. Sweet girl.
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July 2021 by Lily F.
This is my first time that I have been in this store. Store is limiting the number of customers in the store. When I got in, employee gave me hand sanitizer. She said that I cannot touch any merchandise in the store. If you wanted to try a sample and get merchandise, she will it give for me. If you buy tote bag for $25.00, you get 10% off merchandise. My purchase was shampoo and treatment. Shampoo and treatment has a nice pleasing smell.
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June 2021 by Toni R.
I came here pre-covid in search of a good under eye cream. Oddly enough, the sales lady gave me a sample of the Dr. Belmeur Cica Hydro Cream. It's odd because she gave me the face cream instead of the under eye cream. Anyway, it came in a tiny container. Luckily a little goes a long way and that tiny sample lasted several months because Oahu went into lock-down due to Covid. I came back as soon as restrictions lifted, but before the second lock-down went into effect. It was during that visit when I found out that my sample was for the all-over face cream and not the under eye cream. However, since I was already using the Cica cream for my under eyes and it worked really well for me, I continued to buy the same cream even though the sales lady kept trying to convince me to buy the eye cream in conjunction with the face cream. A year later and I'm almost done with my first Cica Hydro Cream container. So, it was serendipitous when I received an email right before Memorial Day weekend advertising 20% off on their Dr. Belmeur line as well as other brands that they carry. I hightailed it to Ala Moana on Friday morning to avoid the Memorial Day crowd. They were out of the Cica Hydro Cream, but the sales lady took my information down and promised to call me once the cream is in stock again. Sadly the 20% off was only good for that weekend and will not be applied when said cream is back in stock. The reason for the 4 stars as opposed to 5 is due to the fact that I wish she would have mentioned they have other locations. Had I known there was a Face Shop closer to my house, I would have stopped by that location as well. Or, she could have offered to call the other locations to see if they had the cream in stock. I didn't realize they had multiple locations until 1 week later when I was telling my friend about my wasted trip to the Face Shop. She asked me why I drove all the way to Ala Moana when there's a face shop in Aiea. Uggh, where was the information when I needed it?!
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June 2021 by chulsoo choi
She is very kind.
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April 2021 by Ren N.
Small store near bus stop and parking lot in Ala Moana. Most popular items are available. Currently there is a few combination reduced price items near the front, but nothing crazy. The staff is friendly. You cannot touch any of the products at this point due to covid. They'll give you samples for things you want to try however they're pretty stingy with it. I asked to try this shampoo and was given a sample in a tiny eye cream jar with barely anything in it. She can see that my hair is thick and long, my mask ain't hiding that... How am I suppose to wash my hair with so little sample? I recommend developing standard sized sample packets to give to customers since it's covid and you won't allow anyone to try anything on. Trust me, the products work , I just wanna try before I buy.
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April 2021 by xPrince
The employee was incredibly friendly and willing to answer my questions; after I had asked a question, they directed me to the product that would be most useful to me. Overall, a pleasant experience, and depending on how much you spend, you get free goodies. :)
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April 2021 by Frankie Repalda
Get 5 masks ?
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January 2021 by Camille McComas
Very friendly & helpful
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January 2021 by Linda Kalopodes
Did not visit.
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December 2020 by Bill Keanu
Great place to shop Veterans while in Hawaii.
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November 2020 by Joan Loke
Good product sold here. I like their mud mask for the nose and face. Their top of the line lotions are excellent.
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November 2020 by Larene U.
I like it here. It kind of scared me at first because the store is very bright and my clothes are very black - like my soul so I look like a robber ready to rob the store with my black mask on. I highly recommend the Dr. Belmeur line that they carry as well as the acne patches from the Belmeur line. It always pisses me off when it is sold out but I guess everybody knows what's good I GueSs - but save some of those patches for me ugh. The Dr. Belmeur serine also works wonders for shrinking your pores to give your face a smoother complexion. When I go in there I just say where is the orange thingy? The orange bottle thingy? Just ask for that too.
