-
February 2024 by Richard D.
Great customer service and very knowledgeable employees. Awesome place to buy tools at a reasonable price with a great selection
-
June 2023 by Paul G.
Exceptional customer service team! My Makita palm sander was not working and they handled everything-returned, repaired, and contacted me for pickup. Large selection of quality tools at reasonable prices. Recommend this small business to all. Love this place!
-
March 2023 by lance berringer
Great place to get tools or get them repaired can drop off tools for manufacture warranty
-
February 2023 by Naomi B.
Staff at Slim's Power Tools were wonderful. I was greeted by a friendly associate who helped me get exactly what I needed without having to comb the aisles. He was courteous, helpful and knowledgeable. He helped me weigh my options for purchasing a single item versus a pack. The store had exactly what I needed at competitive prices and wonderful customer service. I will definitely be back again. Thank you!
-
October 2022 by tompieper808
To buy a Makita 18 V battery you have to order first, then wait a week to get it from their warehouse. There is none available in the store… why??
-
September 2022 by ED Breslin
total 5 star. The workers are polite, helpful,expert knowledge and available. Major power tool brands..no chain store brands. Buy your power tools here!!
-
February 2022 by Blair S.
I called Slim's looking for certain router bit. The salesman told me it was not in stock. I thanked him kept calling around. To my surprise, he called back and told me there was one available. I had not given him my name or number. He offered to text me pictures of the router bit before I made the drive down there. It turned out this was just what I needed. The salesman's name was Patrick. I was so impressed with his service that I wanted to give a big shout out to Slim's. This was the best customer service I have experienced in a long time. Thanks for the great job and taking care of your customers.
-
January 2022 by Barret Garland
Has almost every tool needed ! Amazing service
-
October 2021 by Fred Wolfsen
Helpful staff
-
September 2021 by Mike Higa
If you have a hammer drill which uses the drill bit spline shank type , Slim’s is one of a few shops that have them in stock
-
August 2021 by Glenn S.
I received an email offering a Makita combo Kit which I ordered. This email stated that the Kit would be available after August 16, 2021. A day after ordering the Kit (August 11), I received an email stating that the Kit was available for pickup after 11:35 am. I went to the store and was told the Kit had not been received. I showed the email I received stating that the Kit was available for pickup at 11:35 am. I was told the "boss" was in so I left. Later I received a call from Rand (Owner) who apologized for the confusion. He informed me that this Kit was a new promotion and there was a communication issue. He told me that when the Kit is received, he will call me and deliver the Kit to me. The next day (August 12) I received a call from Rand informing me that the Kit came in and he would be delivering it to me in Mililani which he did. I was very appreciative that he personally delivered the Kit to me. Rand is very understanding and customer service oriented. With an owner like him, I highly recommend doing business with Slim's Power Tools. Mahalo, Rand!!
-
June 2021 by Sydney T.
I went to the past heman sale in April 202q and still waiting for my dewalt power tools. Although they got part of it in they claim it cannot be released until the free attachment and remainder of the items purchased arrives. No calls to update these items already paid for just excuses pushing back the dates month after month after having to follow up myself. I gave away my old cordless weed whacker with expectations of getting one from slims. It's a most extreme inconvenience being I've planned my grass install around that time and was forced to buy a $400 lawn mower from Lowes to cut down my grass. I'm totally disappointed with this experience with Slims, something I'd least expected from them. This will be the last time I'll be shopping their after spending thousands of dollars there. Woodcrafts will be my primary go to store should've stuck with them in the first place instead of getting run arounds from Slims. What a pity and very bad customer service.
-
June 2021 by Gerraine S.
Patrick has been the BEST customer service person I've ever experienced, and I'm 74 yrs old! Went in for a sawzall, needing much help, and he went beyond the call. That kind of representative, who treats customers the way he did, is gold to any company. Thank you Patrick!
-
April 2021 by Joshua
Awesome customer service, Patrick knows what he is doing & is good at what he does. Took the time to narrow down things, double check, triple check and so on until I got the right tool. Highly recommended, Good people. Mahalo’s slims power tools ??
-
April 2021 by Cathy Rodrigues
very friendly and helpful.
