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February 2023 by Jessica Carter
I walked into the Shinola Detroit store on vacation to purchase a Detroit "D" chain for my best friend. Quy ordered it for me, and planned to ship it to my house in Georgia as they did not have it in store. He was extremely helpful, answered my many questions, and made sure my shipping information was correct before I left. After speaking to my friend, who'd agreed on getting the silver chain, we worked out her getting the 14K gold chain instead. So, I returned to the store alone, and Quy refunded my card for the silver chain, and made the change to the gold chain. During this transaction, I inquired about the journals they have at the store, and Quy let me know that monogramming was complimentary . I purchased a black linen journal to commemorate my first trip to Hawaii (the rose gold monogram on the front and back of the journal was a perfect touch!). The next day, I received tracking information on the chain, and it was scheduled to arrive to the Waikiki store the day I was leaving for home.40 minutes before my shuttle to the airport, I received confirmation that the chain had arrived at the store. I walked over from my hotel, and Quy brought it out to me, and thanked me for saving him the trip to the post office. Quy was so helpful, thoughtful, and transparent about this entire process. He was courteous, made sure I was satisfied with my purchases, and remembered me when I came back. This was one of my best experiences during my Hawaii vacation, and I'm so glad I walked into his store!Great customer service. Great products. Awesome attitude. Go to the Waikiki store if you can-- you won't regret it!
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January 2023 by Maxim Tyutyunnikov
Beautiful store. Very clean.The store manager was very knowledgeable of the brand and the products for sale, and was extremely helpful.
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August 2022 by Anne I.
Amazing staff and great selection! Definitely recommend getting a personalized journal it was such and awesome gift
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July 2022 by Jon V.
Staff isn't helpful. They have limited knowledge of their products and any question you ask, they go right to their computer to read what the website says. No salesmanship and you don't feel like the service is reflecting of the cost of their items. Huge fan of their designs but after a visit in the store, I'm disappointed as I can no longer trust their brand. What's this band made of? Let me check. Will this band fit this watch, let me check the computer. What colors do these items come in? Let me check the website? At this point, they might as well have a self checkout I expect them to know nuance details of their expensive items. If their job is to read the website, why do they have stores? The store also doesn't have much in stock. They also have items in the store the you you simply cannot buy. Don't go in. Browse the website if you really want to buy something.
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July 2022 by M Robinson
Excellent service and awesome products. Bought Mr & Mrs watches for 20th anniversary. Going back to look at belts, purses and knives.
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May 2022 by Logan R.
I recently visited this store in the last week on my vacation. It hands down was the best store I had been to. They had some amazing pieces that were truly of amazing quality. That was not the best part though, the best was the staff. They were kind educated and overall proud of where they were working. One employee that stuck out is named Leysen. He was super passionate about the products and eager to answer any questions, he also was super cool to talk to, I even shared a couple things about my life and he is a very personable person. Even though I didn't buy anything I felt absolutely zero pressure to buy something. Because of this I definitely plan on buying there pieces in the future.
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February 2022 by Haruha Inskeep
The store manager, Leysen is so helpful and very friendly! Incredible service!! Love shopping here.
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January 2022 by Robert W.
This is a great store, beautiful well crafter watches and leather bags at very reasonable prices. The staff is very welcoming and helpful. We bought a watch and leather bag, very pleased. Leysen, Bryson, and Quy went out of there way to help us with our purchase, they were all very knowledgeable of the product and answerd all our questions. Would highly recommend this store and staff. Will return on our next visit.
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January 2022 by Nate Smiley
The only belt worth buying!! Quality! If you are sick of shredding your belts. Gentleman this is the best belt ever! Bryson took care of us for our purchase. My last belt from Shinola was lost in transit. Bryson is awesome and took his time with us. Real time. If you buy two belts a year because they’re garbage, look no further. These belts likely last a lifetime, no joke. Thanks for being patient with us Bryson! You truly helped us. You’re amazing!!! Thank you!!!!!
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January 2022 by Clint G.
I wanted to find a timepiece to remember our trip to Hawaii. Thanks to Lason he was able to find the perfect watch to always remember our trip. Thank you Lason!
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January 2022 by Connor Tabb
Great customer service to match high quality goods.
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September 2021 by J skeep
Beautifully crafted products made in the USA or Italy. Their watches and leather bags are of high quality and should last a lifetime. Service at this store is exceptional.
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June 2021 by Katherine M.
Shinola Waikiki provided excellent results on my order as well as outstanding customer service. Not only did Leysen make me feel special at the time of my purchase, but he also remembered personal details about me when I came to pick up my order (I just received my doctorate) and even followed up with an email congratulating me once again and offering his help for future purchases. This kind of outreach and care is rare, so I wanted to make sure it did not go unrecognized! Much appreciation for the team at Shinola and especially Leysen.
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February 2020 by Paul T.
Got some linen cover quad rules notebooks that were personalized with complimentary embossing. American made. Nice selection of quartz and automatic watches as well as bicycles and leather goods. Belts and wallets are well made, clean designs. Attractive store layout and helpful, courteous staff. Ground floor location is somewhat tucked away.
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January 2020 by Anthony Lepki
William awesome to talk to
