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August 2024 by Michael Inouye
My wife owns a 2001 Lexus IS300, which I purchased from your dealership brand new. Up until yesterday I had no problems with your service dept. End of last month, I had to get a safety check for this vehicle. It did not pass. Technician said left front strut was leaking fluid. I called your service dept. for advice and they informed me that I only had a 1 year warranty on the leaking strut. He said that the manufacturer of the strut may replace it upon review, but at the dealership level I only had 1 year. On 07/19/2021 I had both struts replaced at your place. My question is who knows when strut started leaking? Technician
said it might have been leaking for quite a while. I made an appointment for the inspection you recommended. I bought car in at 9:45 yesterday for my inspection. By 3:30 in the afternoon I was still waiting. She said there were no technicians available to check my car. Why did I make an appointment only to be told that you had nobody to check my car? 6 hours is more than enough time. Plus I had to call her several times to check on the status of the vehicle. She said I should have asked for a loaner since you have no shuttle service to Mililani. I just picked up my car and left. Wasted my whole day for nothing!!!
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June 2024 by Jason King (Jason)
Scheduled test-drive appointment. Rushed test drive and short loop. Shared hardly nothing about the car. Got told wait time is like 1 year that's pretty much all. Then onto the next customer.
Hey I know you can sell anything with a Lexus badge here. But if you don't really want to do pre-purchase service, you should prohibt test-drive altogether. Worst service I've ever had. You put dirt on Lexus brand and hard working Japanede masters who create this brand.
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June 2024 by Dustin Williams
Service department was terrible. Almost 4 hours for an oil change, didn’t start working on my car hours since check in. Told them I would be waiting here, with my 2 young children.
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April 2024 by Rob Webster
SERVCO Lexus used to be The very best dealer in Honolulu . I was a repeat customer. 15 yrs. The service on my 2020 Lexus has been very mediocre & the service in 2024 has been poor. Free Safety check was a travesty…. 1x time: claimed edge worn tires (only 15k miles, no explanation) cost me $1000. 2x time window tint too dark - same tint was on previous safety checks, no issue. I took it to a walk in safety check … passed with flying colors. I overheard 2other owners failed safety check for tires. Sounded fishy. I also own. a 2022 model. Seems they are over taxed with vehicle service capability. . Shuttle service is limited . I will look elsewhere for my next vehicle . -A disgusted (former) customer .
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April 2024 by Gabriel Freitas
If you're looking for a place to treat u well have nothing but smiles and a good attitude come here. The deals were amazing the customer service was a 10 out of 10. I would recommend. Their service guy definitely got me with his spilled coffee gag. Good people and I cannot stress enough how great the experience was.
Shoutout to Jason Thai. If u need a car he's your guy. Thank you guys for the amazing experience I plan to be back again in the future
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March 2024 by Anita Marabellas
Enjoy bringing my car in each time. Whether it's just for an annual safety check or service, the experience is always awesome. Every service advisor I've dealt with is so friendly and professional. Love the compliment car wash & the cleanliness.
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March 2024 by Curtis Kim
Very Good service
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February 2024 by Kelly Taylor-Aoki
My sister just bought a pre-owned vehicle at the dealership with Mike Gomes helping her. It was such a positive experience from beginning to end! Great service - we will stay with Servco Lexus from here on out
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February 2024 by Ederlina Tangonan
I want to share my incredible experience at the Lexus Dealership.My salesman Steve Choi was knowledgeable,trustworthy,very helpful and understanding.
The entire process was so easy, fast and the staff was friendly.
Thank you Steve and David for excellent service! I highly recommend Steve to anyone in need a great salesman!
I’m very happy!!!
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February 2024 by Rich in Hawaii
Amazing salesman Steve Choi a Servo Lexus of Honolulu helped my girlfriend find the car she wanted and the price was very reasonable. Also needs to be mentioned that David in Finance was also extremely helpful and organized. Everyone has their own unique dealer experiences and i can say that after years of interacting with the Servco Lexus service team and now sales team I’m impressed. When an automobile dealer makes the experience painless everyone ends up being the winner.
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January 2024 by A Yu
Poor customer service ?
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November 2023 by Elbridge W Smith
Friendly, helpful, do whatever works to make a deal work for customer.
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November 2023 by Jan Rosario
Sales reps are not friendly. We went down to look for a car and was interested in one particular suv. Not one person approached us. Your loss someone would sold a car that day! So we left. My partner and I have good standing credit of over 740 and good income. I guess we weren’t dressed rich enough? lol
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November 2023 by Jana Ros
Sales reps are not friendly. We went down to look for a car and was interested in one particular suv. Not one person approached us. Your loss someone would sold a car that day! So we left. My partner and I have good standing credit of over 740 and good income. I guess we weren’t dressed rich enough? lol
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November 2023 by J M
I want to express my thanks and gratitude to my Service Consultant Sean Serrao and Service Manager Mark Owen for their exceptional care. Sean is sincerely dedicated to making the customer experience the very best and pays attention to all details. The level of service at Servco Lexus consistently matches the quality of the Lexus brand. Mahalos again!
