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February 2024 by Simply.Ellachka
Rylan was very helpful in showing me all the styles of the bag i wanted and continued being very helpful after allowing me to take photos of the bags and call my husband for his opinion. He bagged it nicely and you can’t beat 4% tax in comparison to Idaho and Washington! Thanks again Rylan!
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May 2023 by おかだコータロー
I bought a wallet.I am very satisfied with being able to see and choose from various types.
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April 2023 by aldo alejandro
Look for JR. Very helpful
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March 2023 by Anne C.
This is a wayyy overdue review! I had the pleasure of getting my Lou Camera Bag in Quilted Leather at this store in December 2021.I have been eyeing this bag for a while and since we had an upcoming trip to Hawaii, I decided to purchase here because of:1. Lower tax vs. CA sales tax2. Special Hawaii pricing (10% less!) but check before you visit as they seem to change. My Sales Associate was Olga. She was ever so nice, friendly and also showed me a few pieces just in case I change my mind but never pushy. She was a delight to my daughter as well. I love how bright this store is and love all the selections. I will definitely come back to this store when I am back on Oahu.
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February 2023 by Keith Brooks, Jr
The sales associate constantly followed my girlfriend and I around, completely neglecting the others in the store. Due to the uncomfortable feeling, we walked out.As we walked out, the same associate that was constantly standing five steps away from us peeked around the corner to confirm that we left.Horrible atmosphere and if that’s the environment they’re creating, it needs to be addressed
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October 2022 by Shauna Summers
YUMI is the best designer associate I have ever had the pleasure to meet. Her reputation was just as good as the reviews at the previous location for this store! She showed me around, answered all questions and had a wonderful sense of humor. Saint Laurent is one of the less loud and MOST classy designers out there. Be sure to stop by this location for an experience better than anywhere on the mainland.
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June 2022 by Lisa S.
So this was my 1st encounter here at the store. I had to come and check them out as YSL is my new Is favorite luxury store.Came here on the 1st day to purchase one of the clutches I have been eyeing for some time now.. I also inquired on the following day if they had a specific bag. The rep that was working there told me that they just sold the last 1and apologize for inconvenience. Lo and behold I actually got a phone call from a Hawaii area code so I decided to pick up. It was our service rep who was helping me the prior day. He actually was so sweet and called in advance to let me know that they just got a shipment and the clutch that I was eyeing was in stock. I asked if he could place it on hold for me so I could pick it up within the next couple of minutes. And he agreed to do so. Talk about premium service. Can't thThank the store for being so huge and for all of the sales team for being so sweet and gracious to my every needs * request. Can't wait to come back and shop till I drop at this location!
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June 2022 by Rachael Miller
Jason provided excellent customer service. Initially, we came in just to browse but he was so friendly, helpful, and informative in helping me find my favorite purse that my boyfriend decided to go ahead and make a purchase right then and there! Thank you for the kindness and unassuming professionalism. We are a younger couple and some other places would judge our appearance or dress in a negative way but we did not feel like that at all. Thanks to Jason, we felt very welcomed and satisfied with our purchase!
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May 2022 by Linda L.
I wanted to go to the beach but it was drizzling so I ended up detouring here yes looking semi homeless and all but everyone was so sweet and helpful. I picked up some card holders and was very tempted on picking up a little bag as I waited for items to be wrapped. YSL items are such a beauty. Can't wait to own more! Thank you for the excellent non judgmental customer service.
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April 2022 by Sein G.
This new location in Waikiki is a lot bigger than the previous store that was on the other side of the street. First of all I have visited this location back in July. They had a decent amount of inventory for basic colored bags and classic styles! I have revisited in November. Since 2021, the Special Hawaii discount has decreased from 20% to 10%, but it is still a good deal considering the sales tax in Hawaii is lower compared to the other states. Prior to my trip I called the store and was able to connect with Joe who was extremely helpful and finding out what I wanted as well as notifying me of the inventories. He also texted me pictures of the products that I was interested in. On the day I visited the store, Joe was busy so SA Jason helped me out who was very pleasant to work with. Joe and Jason were both knowledgeable of their products and made suggestions on different styled bags based on my need ! They made my experience amazing at this new YSL location. Jason and Joe, thank you so much for your help and being kind. I would love to work with you guys in the future and hope to see you guys soon for my next bag
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April 2022 by Jay S.
Walked in and was immediately greeted by a welcoming sales person! Saw what I liked and was told they are offering 10 percent off Waikiki special! Yay and it took 5 minutes to complete my transaction! I am a happy customer!
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February 2022 by Priscilla D.
Love this store! I always buy Louis Vuitton and Chanel-- felt like it was time for a change! My boyfriend and I walked into this store with no plans for anything specific although I was in the market for a white or cream bag. Don't remember her name, but we had a lovely rep assist us! She was near by but not annoying. I ended up buying a gorgeous medium size cream bag and my boyfriend bought a new wallet. Both items are stunning and high quality! As others mentioned below, they do only allow a small handful of people in the store and I actually liked that better. Felt like we weren't rushed around and we got to see items without being right next to others.
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February 2022 by Shelby H.
I stopped in YSL this evening, and could not possibly enough positive things about my experience. Jason was incredibly helpful, kind, and honest. He is the best sales rep I have ever had the pleasure of talking with. I made the mistake of going into Louis Vuitton across the street prior, and it was as if the sales rep was annoyed by our presence. The experience I had when leaving LV and going over to YSL was night and day, and my next handbag purchase will absolutely be from YSL simply due to their kind and professional customer service.
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January 2022 by Latosha Thompson
Beautiful store in Royal Hawaiian Center. My SA was very attentive and friendly.
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December 2021 by C. Marie
Excellent customer service! Yumi was very kind, responsive, and provide quality service via email. A week before my trip to Hawaii, I knew that I wanted to purchase my first YSL bag at Luxury Row. I went to the YSL website and reserved my bag since I saw on YouTube that the LouLou was a hot product. Yumi reached out immediately and explained the Hawaiian market price, which 20% percent off with a 4% sales tax. You really cannot be beat this, especially in the US! The day of my pickup, Ayuto assisted me and was kind to me as well. My overall experience was great and I'm glad that I picked this store. I look forward to returning back soon. Thank you again, Yumi! You are a gem!