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September 2024 by Lorraine I
My 2013 Scion with 200k miles needed a new transmission. Made an appointment with Gail, who is very lovely. Neal assessed and recommended replacing with a used transmission, as a new one would cost more than my what my car is worth, LOL! Agreed with Expert Neal. When he called to say the car was ready to pickup, which only took 1 day, he said your car is “cherry now” LOL! When I went to pick it up, they had detailed it and changed my windshield wipers blades! Can’t say enough good things about Team Gail and Neal. Much mahalo for a wonderful experience! Will highly recommend you!
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September 2024 by k mats
What a wonderful experience when your vehicle is serviced at Ray’s Transmission. Neil and Gail really care for their customers! As a returning customer, we feel valued and appreciated every time we get our vehicle serviced! Outstanding quality work as all my vehicles either had a transmission installed or sensors replaced Ray’s Transmission is the place to go! Keep up the good work! Blessings
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February 2024 by Fabiano F.
Neal was recommended by a mechanic that said " Neal is the best transmission guy " and he was right. When Subaru Servco on Waialae was charging me $8k and others were charging me $5k he fixed my car for $300, Yes !!! $300 dollars. He saved me thousands, What else I can say ? Neal is the best !!! Honest man !!! Hard to find !!! Real " Aloha " is given. Family business run by Neal and his wife Gail who is also super helpful and professional. My car was perfectly fixed, he also became my guy for whatever I need for my car.
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September 2023 by S M.
Theft of my phone while at Ray's Transmission Service Center. On 9/25/23 at about 7:30 am I dropped off my car at Ray's Transmission shop on 959 Queen's St, Honolulu for a transmission oil change. I came back at about 8:30 am & it was not done so I came back again at about 9:15 am & they were finished. Hence, I have paid & drove off. While stopped at a traffic light I had opened & checked my middle compartment & found my portable flashlight & extra phone, Samsung Galaxy A71 5G missing. So I went back to Ray's Transmission & advised the owner, which he refused to listen & advised for me to go home & check. I drove home as I needed to check my dash cam camera facing inside the car with my computer. I got home & checked with my computer & saw that the worker leaned over to his right after test driving the car after finishing with the transmission oil change. I made a short copy of the video with my phone camera & went back to Ray's Transmission shop. The dash cam facing inside the car is showing as inverse so the workers left is actually the work's right. Once arriving at Ray's Transmission shop I went over to their small office & asked for my credit card that I had left after paying, which the lady gave it back. I then asked for the owner & once he came I had tried to explain that I have a video showing the worker leaning over to his right side where the middle compartment is at, but the owner refused to see the video nor listen & just kept on cutting me off by telling me that "No one here took anything from your car, go home." I was at least hoping to see their video camera or try & talk to the worker as I was keep trying to explain that my personal information was in that phone & that I am not concerned with the cost. But the owner kept refusing to listen & kept cutting me off. Hence, I got in my car & called for police so that I could make a police report for my documentation in case of a possible identity theft situation in the future. As the owner was passing by my car I again tried to explain to him that I have called police to file a police report to document this incident just in case of an identity theft, which he refused to listen & all of a sudden he started yelling out foul languages with foul words & threatening body languages as you can see in the still shots. The whole video is of the owner yelling out foul words & threatening languages with foul body simulations & threatening body languages. The following is just some that I could make out from my dash cam video: Me: All I wanted was to get the phone. Ray's Transmission owner: Beat it! Me: Don't be rude, come on. Ray's Transmission owner: Fuck you! Me: You are on camera. Ray's Transmission owner: You better get the fuck out of here, fuck you! (while motioning very threateningly) Me: Police have been called. (He then starts walking away) Ray's Transmission owner: Yells lots of foul words & threatening languages with body motions while walking back to me. As I am trying to back up my car to get out of the shop the owner of Ray's Transmission keeps yelling out foul languages & threats with body motions while coming towards me, which is when the police officers arrived & told him to move away & walked him away from me. The owner of Ray's Transmission have threatened me with foul languages & body motions, which the police officers have also noted on their report. Yet, the owner of Ray's Transmission have stated that he had simply asked me to leave on the police report, which is totally not true. The police have written otherwise on their report so it clearly shows that the owner of Ray's Transmission have made a false statement to the police officers. I am very disappointed with Ray's Transmission at 959 Queen's Street in Honolulu. The owner could have at least offered to show their video & also try & talk to the employee that was in my car, whic
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September 2023 by Sang M
Phone theft at Ray's Transmission Service Center.On 9/25/23 my car was serviced at Ray's Transmission Service Center.My phone was not in the middle compartment after the car was serviced so I had tried to tell the owner about it, but he would not listen, which I had even gone home & got a copy of my dash cam footage showing the worker leaning to his right, which seem very suspicious.Nevertheless, the owner refused to listen nor see the video nor help in any way.In-fact, he yelled at me with foul languages & indecent body languages in threatening manner as shown in the attached photos, which are snippets from my dash cam video.I had ended up in calling the police & the owner was still yelling foul ******************* with indecent body languages in a threatening way when the police had arrived & caught him in action.However, he made a statement to police that he simply asked me to leave, which the police report & the video clearly showed that he had made false statements.I was at least hoping to see their video camera or try & talk to the worker as I was keep trying to explain that my personal information was in that phone & that I am not concerned with the cost. But the owner kept refusing to listen & kept cutting me off.The following is just some that I could make out from my dash cam video:Me: All I wanted was to get the phone.Owner: Beat it!Me: Dont be rude, come on.Owner: F*** you!Me: You are on camera.Owner: You better get the f*** out of here, f*** you! (while motioning very threateningly)Me: Police have been called. (He then starts walking away)Owner: Yells lots of foul words & threatening languages with body motions while walking back to me.As I am trying to back up my car to get out of the shop the owner of Rays Transmission keeps yelling out foul ******************* with body motions while coming towards me, which is when the police officers arrived & told him to move away & walked him away from me.Very disappointed.
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September 2023 by Alan D.
Came here to get a diagnosis on my car due to transmission issues. As my car was kicking from time to time when it shifts gears. The work only took them about less than one hour to diagnose, explained to them I was at work so I'll come by and pick the car up later. Upon arriving I received the bill, only to find out the total cost of the so called labor came out to be 260+tax. Who charges 260 dollars to diagnose a car that took less than an hour, I dropped my car off at around 11:05 during my lunch and received a call at 11:55 explaining the resolution. If you're going to charge someone 260 at least disclose to them first that it will be approx 260, and ask them are you sure you want to do it. Not have them find out the cost at the time paying. And the front desk lady explain to me, we charge this high because people would go to their friends to do the work. Update: owner called in regards to this review, I am giving two stars more because of the honesty and the caring they have for their customers.
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August 2023 by Wesley L.
Ray's took 3 mins to look at my trans and immediately knew the problem. He removed the expensive high quality transmission gasket (installed by previous owner) that was squeezed beyond recognition and causing a trans fluid leak. Saved me thousands as i thought it might be the input shaft seal or rear main engine seal. You cannot put a price on experience. Bring your Trans to Rays, they will do a great job!
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July 2023 by Joel L.
Very honest and easy to work with! Neal is very upfront with what's going on with your vehicle.
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June 2023 by Michelle C.
These guys are awesome!!!! We got a big box truck, and they got it fixed within a day. Very reasonable price excellent customer service he explained everything that was going on. And a few weeks ago my car was acting up, He change my sensors By that afternoon, I picked up my Nissan Xterra. I will be calling them for all my trucks!!!!! Thank you guys so much!!!
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May 2023 by Hattie W.
I needed my transmission flushed because of contamination of oil in the transmisssion. I took it to Ray's after finding him on the internet. It was flushed which cost $400. I took it to my regular mechanic to do some other work and he said there was a leak in the transmission oil pan and take it back to have it fixed. It took another week to get an appointment. Dropped it and within 10 min. was called back and said it needed a selenoid pac to fix the leak. I preceded to order one from Mopar parts in the mainland. I called Ray's office many times to make sure the part that was advised on line was the one I needed. The office did not return my calls so I went to the shop and was greeted with Ray who said he did not want to do the repairs because he did not trust me and said he thought I was going to record him. He said he didn't feel we had a good working relationship. I was confused about this claim so I left. I now have been without a car for over a month.
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March 2023 by Daniel L.
With the way I abuse & neglect my cars, I'll probably be back here again, but I don't mind bringing my business here at all. From my initial phone call to picking up my car, the service was nothing short of excellent! As I drove off I was in disbelief that the car I initially dropped off was the same car that I was now driving, it felt like a whole new car, they really did an amazing job! If you're on yelp looking for a shop to take care of your transmission issues or other car issues, just stop looking and take your car here.
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February 2023 by Wallace Valdez
The family at Ray's makes me feel like the old days where everyone can be trusted.Thank you for taking care of my baby (bronco)!!
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February 2023 by William W.
Great people, got me in, quoted and serviced in less than a few hours. Very helpful and super nice people and got my truck runny cherry again. If I got any issues again I would put them on the top of my call list. Mahalo!
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February 2023 by Scott Tsuha
Great service. Neil and his wife were super helpful and understanding. Thinking about always using their service. ??
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January 2023 by Daxid A.
Excellent service! Gail & Neal provide excellent customer service. Neal was able to troubleshoot & provide options for addressing my vehicles' issue. I really appreciate the time & effort they put into their work to take care of their customers. I look forward to doing more business with them to service our other vehicles.
