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February 2024 by Josh C.
Great family business. This was my first purchase of this kind and they walked me through my options, gave me some advice and based on my research the prices was right. Highly recommend
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February 2024 by BJ H.
beware of scam! takes your downpayment, promises to deliver & does not meet their commitment to deliver the goods. ordered 9-months ago & no delivery, no call back even after my numerous calls & emails. this is fraud! poor customer service! don't waste your time or money! please take your business elsewhere or you'll be scammed too!
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December 2023 by Shy K.
From custom-made jewelry to Hawaiian, bracelets and gold chains, pendants, and much much more. This is a place to purchase your gold. Brianna is super friendly and aunty gives the best deals. Also, I want to add that I placed my custom order for my bracelet on Dec 3, 2023. Brianna stated that they will try to fulfill the order before Christmas. In the previous reviews I see so much people complaining about special orders and pick up time and dates. People need to be patient. When the order is ready they will call you. Also, if you want updates on your order, just text them. I personally met the father and I have had no issues.
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March 2023 by Jonathan Makue
WARNING:If you get a verbal commitment make sure you get it in writing because they will NOT honor it.I bought a Gold chain/Hawaiian bracelet and the bracelet was supposed to be ready before valentines day. Called and left multiple messages and never received a return call. I went there on valentines day expecting the bracelet to be ready to give to my fiance and was told it was never made and I will have to wait until next week. I didnt push the issue but while I was waiting for them to look for the bracelet that was never made I decided to purchase a pendent. Since they ruined my valentines present and miss quoted me the price for the pendent they were willing to give me a discount. I told them I will purchase the pendent when the bracelet is ready. When I came back to pick up the bracelet and purchase the pendent they wouldn't honor the price I was quoted. Also the bracelet wasn't even the correct size. SMH!!!JUST BAD BUSINESS AND WONT BE COMING BACK OR SUGGESTING THEM TO FAMILY OR FRIENDS!!!! I STRONGLY SUGGEST YOU LOOK FOR OTHER SHOPS THAT CAN KEEP DEADLINES FOR SPECIAL EVENTS AND HONOR THERE QUOTED PRICES!!!
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January 2023 by Lilia T.
They NEVER return phones calls or email. They say to look on their site for prices but then the site says to call for prices because the price of gold fluctuates! C'mon girls. Go to Kalihi Gold Pawn. Mike & Kelina don't just want your money. They take time to create your one of a kind piece to treasure for your lifetime. There is not rushing you out the door!!!
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August 2022 by Taliga I.
Customer service sucks!!! Their commit dates for custom order sucks too!! I'm not one to write bad reviews but this place made the devil come out of me with this lack of compassion & understanding! I ended up with a refund cause they could not commit but I love how she tries to twist the story like it's my fault they didn't have my PAID produce ready as promised! Y'all lucky I don't live in Hawaii cause I would told you off to your face! I'm over it but I would not recommend them! Go elsewhere!!
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July 2022 by Christina B.
They have the best prices and I'm always happy with the finished product !! I've read many reviews about the jewelry not being ready on time I would suggest to order way before you need it.. it is worth it !! And she does layaway which is awesome !!
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June 2022 by Kamalei K.
I left multiple inquiries on their website and emailed them twice. Not one reply. I tried calling and no one answered.
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May 2022 by Brittany R.
May 17,2022: It disappoints me to have to write this review. My family has been getting their jewelry for years here & for my first time I put in an order for a custom pendant made. (I haven't received it yet & it's a surprise for my boyfriend so I'm not going to explain what it is yet) I put in my order on Dec 15, 2021. Paid half thinking they would start on my order. Paid it off in January 2022. They gave me the run arounds I had to send the same pictures of exactly what I wanted multiple times VIA email and also text. They told me "give me a week" I called a week later, "oh give me 2 weeks" waited 2 weeks and called....I had to repeat what I wanted many many times. "Ok give me until next week" SERIOUSLY?!? This order was suppose to be done in February for my boyfriends birthday and now I'm hoping it's done by June 19, Father's Day. I'm so disappointed I'm still waiting for my order May 26,2022 Update: it's been a week. Tried to call no answer. Wrote an email (voicemail asks to send an email or leave a voicemail) Will probably be going down to the store to figure this out. Unless you have lots of time and in no rush for your order, I suggest you look elsewhere. Smh.
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May 2022 by Stacie Y. Johnson
Love the customer service and quality!
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April 2022 by Ember L.
***DO NOT COME HERE IF YOU EXPECT A CERTAIN LEVEL OF QUALITY AND CUSTOMER SERVICE*** keep reading for my situation with "Princess Gold Creations. On 3/11/22 I went in and made an order for a custom 10mm bracelet. Alina (Owner) helped my put in my order and said "anything you like we can do". I wanted a 10mm 14k gold bracelet, Lehua blossoms on the Ohia tree. I also wanted "Hoku Healani" in the font "brushed script" raised in pink glitter and blue glitter enamel ombré. All of which she said she they can do. It would be ready on 4/1/22 On 4/25/22 I went in to ensure my order would be ready. I spoke with Brianna (Alina's Daughter) she confirmed with her dad that it would be ready in 4/1/22. On 4/1/22 I went into the store to pick up the bracelet. I spoke with Alina and it was not done. I asked to see it. Let me tell you. The bracelet was not what I wanted. I was not happy. They took it upon themselves to engrave something without consulting me. Yes, it had the Lehua Blossoms, the engraving and the name correct but it was not what I asked for. I was upset and asked what they can do. She was going to give me a refund but I told her it's not that I don't want it, I just wish you would have called me. She offered to finish it and insisted that I would love it when they are done. I was quoted 30 mins. I waited. 2 hours later and they just buffed the bracelet, (photos attached is what I was given). No enamel whatsoever, the bracelet was very lightweight and still not what I wanted. She offered to take $100 off. I explained the significance of this bracelet. She told me it was okay to come back if I did want the enamel since they failed to do it and it was on the original receipt. I paid the remainder of the bracelet. I took the weekend to think about it and look at the bracelet. I still was not happy. I went back on 4/4/22 to add the enamel on the bracelet. I spoke with Alina and told her I want her to add the black enamel as promised. She tried to talk me out of it and then say I should just do glitter. I stood my ground with the black enamel. She said it would take a week. I asked her "what do I get in return?" She laughed at me as she pulled out her receipt book. I looked at her in shock, grabbed my bracelet and walked out. Later that evening I spoke with Briana and told her what happened. She invited me to come back and speak only with her and her father. I agreed and informed her I would come back on 4/5/22. 4/5/22 came, at 1pm they were still closed and I was waiting for them for over 15 minutes (when their shop opens at 1). I walked in but allowed another customer to go I front as I did not want to deal with Alina. She said "you cannot talk to anyone else, you worked with me so you only deal with me, no one else!" She went on to talk about what happened on 4/4/22 and I let her ramble. When she stopped I told her "I hear what you are saying but NOT ONCE DID YOU APOLOGIZE FOR LAUGHING AT ME" she back peddled and said she did and so on and so forth. To cut the story really short, I talked to her husband. I said "if you were not able to do the design in the first place, you should have called me and said "I can't do the design for you. Why don't you come down so we can take a look and design what we can do for you" this would have eliminated all of this" Alina kept butting in our conversation. I got fed up when she started talking about their policy and how they are going to keep 35%. I said "we are having a good conversation over here and you keep butting in. If you want to talk finances, take it in the back!" I looked at the husband and told him "you can take $$$ for labor and I want everything else back." Alina insisted it should be back on a credit card. HECK NAAAHHH NOT WHEN I PAID CASH! Needless to say, they came back to the front of the shop with my refund in hand. As I exited I thanked them and said "Alina, I wish we could have worked it out but it is what it is"
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March 2022 by K L.
Listen to all the reviews where they promise a date and it's not ready. They don't communicate that either. Take your money elsewhere.
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February 2022 by Tiffany Isaacs-Hampton
Placed my order for bracelet made it clear of the only design I wanted and even showed her my other bracelet for lettering expectations. Came to pick it up they added designs shortened area for long Hawaiian name and made it small. All the letters bled together you couldn’t even read it. She got huffy with me demanded final payment before she corrected 1 month later no response from them. Save your time don’t go here
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January 2022 by Josh D.
They the best when it comes to gold prices they always work with me on price . Been going here many many years back when they was next to bongs tattoo shop back In the day untill now in pearl city. 5 star
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December 2021 by Taalolo Gorriesammy Tuua Howell
Hi I been trying to reach out cuz I want to do an order but they just put me through voicemail… some people are willing to do payments for anything that they order but I guess they don’t consider you as a good customer…they told me email them what I want to order from hat kind of design but I haven’t heard from anyone…
