-
March 2023 by Jeff S.
I have only good things to say about our experience in working with LJ at Plus Interiors. We remodeled a kitchen and bathroom at the same time, but obviously the kitchen was much more complex. Through good, thoughtful suggestions from LJ, we went through multiple designs to get the plans for the kitchen right. It was not thinking just cabinetry but the utility of the kitchen and how it would work, which includes consideration of cabinet styles, cabinet placement, sinks, and appliance locations. Without the designs, it was hard to imagine. Heeding LJ's suggestions, we constructed two single walls into double walls, rerouted the water pipes, prepared new electrical outlets, and removed tiles to install new flooring. LJ had wonderful suggestions for the kinds of sinks, appliances, and flooring to seek out, and even provided names of vendors. There are many choices of the types of cabinets, handles, and countertops. It is not easy without guidance. When we finally started the activities, California Closets, related to Plus Interiors, came to do the demolition of the old kitchen cabinets. That began a preparation stage when all the electrical, plumbing, wall construction, and other tasks were done. Then came a few week wait for the cabinets to be constructed. Because LJ was so meticulous in measuring and checking everything, the installation of the new cabinets was perfect. A carpenter from California Closet carpenter with the same quality mindset as LJ put in all the cabinets with precision. They were checked and adjusted. Appliances fit perfectly. Last came the countertops (Ace Tile), turning the kitchen into a wonderful place to cook. Without LJ managing this project, the result would never have reached the high quality that I hoped it would be.
-
November 2021 by Loosey B.
Requested a consultation through their website (it says you'll receive a response within 48 hours), waited two weeks and received no response. I then physically went to the store in the Kahala Mall spoke to the employee on the California Closets side and gave her my information. She said she would pass it on to designer Corrine Davis. Waited another month with no response. Tried going through their website again and finally received a response asking what services I was interested in!! I responded over a week ago and haven't heard anything back. I'm done. If this is how this company communicates, I can only imagine what happens when the job starts and problems arise. I'm taking my business elsewhere. I suggest you do too.
-
March 2021 by Marilu Cordova
Nice store with beautiful prints of hawaii and other beach theme prints. I bought 4 coasters. I really liked that they are made in Hawaii and have an interesting design.
-
September 2020 by Daniel C.
Product Quality - 5Craftsmanship - 3Experience/Knowledge - 5Customer Service - 5+Price - $$$Summary: The price, while on the higher end of our range, was at a reasonable premium of a Home Depot and Lowe's quotes that we received and way cheaper than other custom cabinets that we looked into. The quality of the product seems top quality with Italian built hinges and drawer closures, better than the cheaper Made in China hinges, which break within a year (from experience). The product was also approved for commercial purposes from our Architecture friend. Joanna was very helpful and knowledgeable in helping us layout our kitchen cabinets and select our design. She helped us catch small details that we would not have caught on our own or if we went with the big box retailers. Their Customer Service was excellent throughout the process. Joanna even helped us do a site visit to and discussed with our contractors to ensure the cabinets fit perfectly. While we did have some craftsmanship issues, Tom (Production Manager), more than made up for in his Customer Service. They owned up to their production errors and continued to provide replacements or missing pieces throughout the process until everything was perfect. I would use them again!Experience: As the usual homeowner interested in renovating our home, we started our shopping by visiting the various outlets to look for ideas and get an expectation of our price range. After determining a reasonable price range, we continued to search for ideas, until a friend recommended Plus Interiors. We've been there a couple of times to look at their products, but thought it was odd to be purchasing cabinets from a store located withing a retail mall, fortunately we did.When first entering the store, it seemed rather quiet and awkward, as there were very few staff on the floor (this was after 5 pm), so we had to request for assistance from the staff. Our friend asked us to request for Joanna, which we did. After first working/communicating with Joanna a few times, we provided the specs to our kitchen. Joanna is very knowledgeable and detail oriented and thankfully she was. She caught the small details that we would not have considered, which would have been a nightmare and we would have had to change after the fact, something we may not have gotten from Home Depot or Lowe's.Joanna is a very busy person, sometimes it feels like she's the only staff in the company. So yes, sometimes it can be a little difficult to get a hold of her, which was especially true while we were in design phase. However, we were very proactive in communicating with her and reached out to her in many different ways until we got her attention. Once we committed to a design and placed the order, we received the cabinets on schedule as promised. However, upon receiving the delivery and taking inventory we discovered there were a couple of missing pieces, which we were able to work directly with Dawn (production staff) to clear up and have the missing pieces delivered. Over the next couple of weeks, as our contractor installed the cabinets, it came clear that there were also a few production errors in the construction. However, we chalked this up to part of the renovation process; you'll always encounter some issues during renovation/construction. I was very pleased with how the company handled these production issues. They did not doubt me on my reports of the issues, and owned up to the mistakes. Then they immediately connected me with Tom (Production Manager), who kept in touch with me throughout the renovation to continue to fix the issues until it was completed.
-
March 2020 by David
This place has a great vibe and gets a giant ALOHA in block letters that light up during Christmastime.
-
February 2020 by adriana Pizzia franc
Expensive
-
January 2020 by James C.
They will not frame (glass & mat) for you if you bring in your own frame , nor evidently, order what is not in stock. I had, in the past brought in my own frames in a set and had then glassed, matted and sealed here but the last time I was told they no longer work with outside frames. This too was after I inquired if I could get the desired frame style through them and told they wouldn't order it and what they had in stock was it. This is really strange to me as I would think they are losing significant business here. There is a huge market in using antique or set frames in art, and being an easy way to make significant money.... Pretty restricted and unhelpful for a 'custom' frame shop.
-
October 2019 by Torzin S
Nice mall and well organized, not too big, easy to navigate.
-
October 2019 by Rae L
This is a review for the excellent customer service I received from the team at Pictures Plus Kahala. In particular, I worked with Elyse, Jamison and one other person (sorry, I didn't catch your name). Elyse was the main person who helped me. She was very friendly and patient with me as I made my decision of which frame and mat to use. She helped me price out online vs. in store options. She put together my frame with my diploma and made sure I was confident that my piece would be handled with care. When I arrived to pick up my frame, there was a smudge inside the glass that I didn't initially see and Jamison caught it. She offered to take apart the piece and clean it. I was called promptly for pick up I love how everything turned out. Thank you!
-
August 2019 by David A.
Always have had a great experience here. This last time was no different. Ian was incredibly knowledgeable, patient and genuinely enthusiastic about what he was doing. It made framing a bunch of pictures actually fun. Will be a repeat customer.
-
July 2019 by Jason E.
If you're comparing custom framing to prices on Amazon, yes, please, go somewhere else. But if you're looking for a quality, well-built frame made of real materials, absolutely come here. In total, we've purchased five 11x14 frames from here, two custom-made, and three from the ready-made section. Interestingly, they only do custom framing, and use the remnants of custom jobs to make the frames in their ready-made section. Less waste and more money for the business. I like it. As for the frames themselves, I love them. We have four bamboo wood and one koa wood and they're all beautiful to look at, but don't dominate the artwork. I think the thing that surprised me most is that the frames are all made locally, and may are made with local materials, like koa wood. The woman who sold us our frames -- her name unfortunately escapes me at the moment -- went to school with the local artist whose work we were having framed, so she gave us a friends and family discount for supporting her friend. Nice! Local place with local craftsmen, I'll come back here if I need anything else framed.
-
June 2019 by Meli L.
I am so impressed with the customer service of all of the staff members at this particular location. It seems like they truly care about providing quality service to each of their customers. They were knowledgeable and patiently went over and explained the options that I had. I really appreciate the help that I received today. Mahalo Elyse! I didn't catch the names of the other two staff members but I'm super thankful for their help as well.
-
June 2019 by Bonnie H.
They aren't cheap but I've had particularly good customer service here. I wasn't happy with they way something I ordered turned out and they were able to fix it beautifully. I don't think what I wanted would have worked out so nicely with a cheaper option. Highly recommended.
-
May 2019 by David W. Stout
Have had numerous pictures done here and framed if they don't have what you're looking for in stock they will order it
-
February 2019 by KinipelaJLN
As of 2019/February it’s the only location on Oahu that has the “Sanrio” store..... ((no other part has one))
