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January 2024 by Linda C.
Had a beyond wonderful experience with this company today. Unfortunately I dropped my toilet tank lid and it shattered. This place absolutely saved the day. Curtis went above and beyond to help me find a replacement and took it home and it fit perfectly. Very grateful for the amount of effort and help I received from this store today. Thank you so much.
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January 2024 by R M.
Very rude and grumpy old man worker. Not helpful at all. Probably because I am a female as he seems to be especially rude to females.
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June 2023 by Alan Lau
I've used this place for over 30 years. I rely on their judgment and they've always given me excellent advice. I am in the process of replacing my garbage disposal unit and I wanted advice on what pieces of pipes, fittings I would need. I showed them a picture of my current disposal and a sheet of the new disposal's specs. I was willing to purchase whatever they said I needed even if the total expense was high. Earlier I had been to another hardware store and priced out plumbing parts and the total was close to $100 dollars. I figured I really needed someone who would know what to do in my situation. The person at Plumbing Parts looked at my current hardware and told me I didn't need new pipes, but just needed new fittings. Total cost of supplies? $25!!! Wow. This is definitely the go to place for my plumbing supplies. Another example : A long time ago I needed an unusual fitting. He didn't have what I needed but pointed me to a specific hardware store that did. ( I had previously gone to several places and couldn't find this fitting)
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June 2023 by Brandon Torres
Best service and price I've had
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April 2023 by Michael R.
I needed American Standard faucet parts. The guy at Ferguson steered me toward this place. They had everything I needed. I I knew the part numbers I could have ordered on the web and saved some money, but waiting wasn't an option, so thumbs up for Martin who helped me with excellent customer service!
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March 2023 by James W.
If you are in need of an old or new part for your plumbing fixtures and you don't know what brand, or what Model the fixtures are, then this is the place to come. I have been in the trade for over 30 years, and just when you think you have seen it all, well, you go to an old house and find a fixture you have never seen. When that happens, just go to plumbing parts and show them a picture or take in the part, I have been amazed on more then one occasion when I took a part in and as soon as One of their very knowledgeable sales guys looks at it, they say oh where is that from? Mililani uka? or oh, that's from Hawaii kai or some specific spot that is known for using that particular part or brand. They have saved my okole on more than one occasion. I go to a lot of plumbing supply houses, but when I am in need of some real expertise, this is where I go......
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January 2023 by bud yi
Jan 04/2023.My salt lake apt needed plumbing parts.Our apt office recommend this place.I purchased it two items.1st was kohler valve kit for $55.90.2nd. Press REG for $ 72.20.Total $134.14.Kohler and amazon website had for $17.99 and $ 24.99.3 to 4 times cheaper.I had old parts with me and ask for same parts.But it dont fit..So today Jan 05/2023.Ask for return and refund.But was deny cuz package was open.What??.You guys gave me the wrong one and how I know it fit with out opening.Please do not go
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January 2023 by Bud Y.
Ok. I needed plumbing parts for my apt at salt lake. 1 of kohler valve kit for $55.90. 1 of kohnler press reg for $72.20. But same item for kohler and amazon was $17.99 and $23.49. . What ????. I pay $134.14. Not only that . I had old part with me and ask for same. But it will not fit . My request for refund was deny. Cuz package was open. But . You gave me the wrong one and how I know it fit . If I dont open and try?. . Please dont go
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December 2022 by redtinney
Visiting in-laws from out of town. Had to fix some plumbing that a local plumber messed up. Only place on the island with the part I needed
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October 2022 by John Y.
I found this place by luck, but its like the pot of gold at the end of a rainbow. Stan the owner is a very knowledgable and super nice man. He educated me on a lot of plumbing techniques as well as how to save money. The part I came into purchase he gave to me for free! On top of that he took the time out of his busy day to educate me on all the parts for the different manufacturers they keep in stock. This place is the best and more people should get to know Stan and his son. They are old school people that take care of the community. Very hard to find people like them still in business.
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October 2022 by Chris I.
We decided to recast our fiberglass bathtub and change the fixtures as well. We didn't realize how difficult it would be to find parts for a 50 year old tub. Even the manufacturer no longer made that part. Martin showed us how to improvise and it worked very well. I would highly recommend this place.
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October 2022 by M H.
The customer service was ok EXCEPT old grumpy grandpa!! You'll know immediately because he was the only one like this. I think he's either racist /sexist. We visited there for pick up and we were both girls. We were not sure where we can wait so said Hi to the mean grandpa. He was mumbling so we asked one more time and he gave us the disgusting attitude and cranky face. Also he was still mumbling. But after that there was a male customer came in he was normal. If you don't like customer service job and can't control your anger or emotion, please do something that doesn't need communication with customer. OR SPEAK CLEARLY TO COMMUNICATE.
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September 2022 by Jon U.
I'm clueless when it comes to toilets and plumbing. When I accidentally broke my toilet I was all stressed out. I removed the tank and took it to Plumbing Parts and Supply. Martin helped me out and even changed the parts that needed to be replaced. One month later, I needed to change the toilets shutoff valve. I took pictures and Martin was able to get me the correct part from the pictures. He also followed up on my toilet that he helped me fix. Awesome service and friendly staff. It's good to see that there is still businesses with Aloha.
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March 2022 by casey barton
Went in with a question and even had existing shower cartridge with me- young local guy black scuba shirt shut the questions down and rushed me out the door. Unfriendly, unproffessional, and unwilling to help. Thats too bad i have heard great things about this place. Maybe better luck next time. To the managers, guys like that in the front will really slim out the clients over time.
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January 2022 by Zeus Kang
I needed to find a replacement shower valve cartridge. Luckily they had 2. I went over within 20 minutes. The owner, older gentlemen greeted me and was really nice. But another, shorter and skinner gentlemen came to me with what I had asked for. He wasn’t rude but said that I wouldn’t be able to fit what I was looking to fit over the one I was looking to buy because he said it “would look used” if I didn’t buy it. The cartridge was $158/Cartridge. Seemed over priced but I really had no other choice. He brought the reciept over but before I paid, I went outside to call Ferguson’s down the road. They also had 2 and was half the price at $88/cartridge. I don’t need people to be nice to me so that’s not why I’m writing this review. I understand you have to run a business but to charge nearly 2x what other people are charging because you know they have little other choice is predatory in my opinion.I would just suggest you call around before you go here. I would have ended up paying over $300 for two small shower cartridges had I not called Ferguson’s.
