-
May 2024 by Jose Santa Cruz
I've got a 99' 4runner. They made a same day appointment, changed the oil, topped off all fluids, and even tightened my battery terminal. Speedy service and helpful
-
March 2024 by Kelsey R. Brooks
Best place for auto repair in Kaimuki. Quick, efficient and down to earth employees. I’m an idiot when it comes to cars and they always take time to explain things to me when I ask questions.
-
November 2023 by chrischelle ke-a
These guys are awesome! Just got one of my tires plugged from them and was in & out in about 5 minutes! The price was was less than I thought it would be too. Overall great experience
-
October 2023 by Jay H
Friendly, fast, early morning tire repair. Took care of a screw in our tire and got us back on the road in a timely manner. These guys were great. Thank you!
-
August 2023 by Eugenia Meyer
Fast and professional service!
-
August 2023 by japsol
I know they are always busy….
Please do better phone answering
When you talk to customers
Employee works there has some kind of mental issues…
Asked questions but always
Give me a bad attitude
skinny tall Asian guy with glasses
Hope they realize it
The service at this store is the worst.
The employees' attitude towards customers is the worst.
I don't recommend it.
-
August 2023 by Georgia Avilla
Went to see Ross this morning, he did such a good job. I am very grateful for his service.Service: Auto battery replacement
-
March 2023 by Nate C.
Moved back to Hawaii 2 years ago and luckily never had any car issues....until the other day.Accessory drive belt on my car snapped on the freeway at 5am. I was able to get to a safe stop and get AAA to tow my car. Scrambling to find an open repair shop was quite an impossible task that early but Palolo Auto was open and answered the phone. Very grateful to Ross for being willing to receive my car and take a shot at the repair. Made it to work late and left the task in Palolo Auto's hands. Evreryone I dealt with on the phone was very courteous and professional. Car was ready the very next day. They even did tire rotation (since the car was up) and offered to do my safety check (without having made an appointment). Big props to Jared and the other guys working that day. Being short staffed and friendly is never easy so gotta show my appreciation the next time I go to see them.Living in Kaimuki, Palolo Auto is conveniently located off Waialae, service is awesome, staff is on top their game, they won me over. Big Mahalos!
-
March 2023 by Rick R.
Fast and efficient service. My alternator was replaced in 3 hours for $442. I'm happy with that. The 5 star rating is for mechanical work, not for warm and fuzzy service.I've been to the other place where there is friendly customer service but was price gouged and charged for things that were not needed. These guys may be short on social skills, but you can count on them to do the job right, fast and at a fair price and not try to sell you things that are not needed.
-
March 2023 by Hannah S.
I went to another place to get tires, while changing them they told me my break pads were in bad shape. They told me I needed they changed in the next month. Totally believing them I came to Palolo auto service for a change. The are SO AMAZING! they looked at my car and told me my break pads were in top notch shape, needing no change. Thankfully for Palolo auto I didn't get scammed into new breaks when mine are in great condition. Forever my go to mechanic for their honesty & hard work!
-
February 2023 by Alison Nagata
I really like coming here to get my car serviced! The guys there are so friendly and courteous, and do the job quickly and efficiently. Hubby and I keep coming back for both our cars because the mechanics there are so great. Recommend!!!
-
February 2023 by Scott Tsuha
Great service and the staff is really helpful. ??
-
January 2023 by Mina Z.
Went in on 1/13/2023 for a safety check. Two male workers (one of them named James?) told me that they no longer do safety check. My family and I have been going to this place for years for safety check. Guess we gotta go elsewhere now. :(
-
November 2022 by Jimmy Lagunero
First off Mahalo to Ross the Owner and Manager who at the last minute was able to take our car in. The check engine light came on and while my wife was driving, it stalled on the freeway, fortunately she was able to restart it and get home safely. I called Ross and he said to bring it in and they’d see what they could do, I also asked if they could change the spark plugs as I haven’t done that since we bought this used car.I brought it in early today and got a call back several hours later, saying they identified and corrected the problem, it turns out that the air intake manifold needed to be repaired and a part replaced.Like I said I got a call back that it was ready only a couple hours after dropping it off.The car runs great, the service was phenomenal and the cost quite reasonable.It’s really nice having a well qualified service station in the neighborhood. It’s a small shop but they really hustle. Other shops you may see cars there overnight some likely taking days if not weeks, here most nights their lot is empty, meaning owners got their cars back that day!Can’t say enough for Palolo Auto Service, Manager Ross and his crew.I remember my own Dad taking his car there years ago and it being worked on by him. His son Ross took over the business a few years back and continues the family neighborhood business.Thanks again.Services: Engine repair
-
November 2022 by Jimmy L.
First off Mahalo to Ross the Owner and Manager who at the last minute was able to take our car in. The check engine light came on and while my wife was driving, it stalled on the freeway, fortunately she was able to restart it and get home safely. I called Ross and he said to bring it in and they'd see what they could do, I also asked if they could change the spark plugs as I haven't done that since we bought this used car. I brought it in early today and got a call back several hours later, saying they identified and corrected the problem, it turns out that the air intake manifold needed to be repaired and a part replaced. Like I said I got a call back that it was ready only a couple hours after dropping it off. The car runs great, the service was phenomenal and the cost quite reasonable. It's really nice having a well qualified service station in the neighborhood. It's a small shop but they really hustle. Other shops you may see cars there overnight some likely taking days if not weeks, here most nights their lot is empty, meaning owners got their cars back that day! Can't say enough for Palolo Auto Service, Manager Ross and his crew. I remember my own Dad taking his car there years ago and it being worked on by him. His son Ross took over the business a few years back and continues the family neighborhood business. Thanks again
