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February 2024 by Maxime Janin
Jay is one of the kindest sales people I have ever met! He is passionate and well versed in the world of Omega and watch making in general. I would highly recommend for any of your Omega timepiece needs!
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October 2023 by RyuukiCho
Our experience with Jay was amazing. He was so knowledgeable, friendly, and you can tell he loves his job. His passion is real and that translates so well because we left with a smile on our faces and a new watch on my fiancé’s wrist. He wasn’t pushy, but because of his passion, we knew we had to buy with him.Omega headquarters, please award them/ treat them well. They are so awesome ?Thanks again Jay!❤️ V+C
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July 2023 by dongkyu lim
I visited Ala Moana Omega Boutique twice times to repair last year and to purchase this year. Jay Chang helped me to make purchasing process smooth with his professional knowledge, and friendly attitude. Highly recommend this place if you are looking to purchase or take service from Omega watch.
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May 2023 by Teodor Russinov
Had a great experience purchasing a Worldtimer today, and cannot be happier at the amazing atmosphere and customer service provided by the entire team! Thank you!
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April 2023 by Brandon Rigg
Went in with my daughter looking for a nato strap. Like everyone said, Andrea is super nice, patient and knowledgeable. She showed us an extensive selection of natos. With so many options it took awhile to narrow it down. She had a great recommendation, red & black which we went with. Thank you, very satisfied customers!
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March 2023 by PWP Detailing
As I read the reviews here I seem to see a trend that is also my experience. I came into this store to window shop honestly. I wanted to buy a watch on my vacation to add to my collection. After stopping at 5 other shops in Maui and wakiki beach area on my trip I felt as though I wasn’t treated like a buyer anywhere. It was either a very aggressive sales approach or I was ignored for being in beach clothes. I was discouraged and had low expectations that i would be treated well in the omega store based on how fancy it looked. The moment I walked into the omega boutique I was greeted with excitement and enthusiasm by Steve T. Steve was listening to what I wanted and showed me everything. I was very clear a speedmaster 57 was out of my budget but he insisted I at least look at one because I can’t find them at home and if I’m at the omega boutique I should get my chance to see anything and feel the piece regardless of if it will ever be in my budget. Steve knew a ton about the watch on my wrist and what’s in my collection and seemed to be a true timepiece enthusiast. I was convinced I wanted a Rolex on this trip but my experience at this store made the aqua terra I purchased feel like something much greater than any Rolex I have touched. I can’t say it enough if you are in Honolulu and want to get a time piece you absolutely must stop at this store. It was truly a great experience from the moment I walked in the door.
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February 2023 by Charles Bass
Jay Chang met me almost as soon as I walked in - never saw me before. He was friendly, professional, in touch with my requests, and a watch aficionado himself with a repository of watch information. It was even a pleasure paying for my new watch and he was able to arrange a military discount for an old, disabled veteran. My wife and I will return just to see Jay, but I really like my Omega watch!
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November 2022 by Ryosuke A.
Awesome Staffs! Bought the Speedmaster Moonwatch from Andrea earlier last year and had a great experience. If you ever visit and interested in buy a Omega ask for Andrea! She is Awesome! Super nice, knowledgeable and doesn't try to sell the watch to you. 10/10 service
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November 2022 by Jacob Zeman
I went in to Omega to try on watches just to see if I liked anything. I was helped by a man named Jay who was incredible! Ended up coming back two more times within the same week and purchased a Seamaster Diver 300. Excellent watch and even better customer service!
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October 2022 by Steven B.
Purchased a Seamaster 300 from Hitomi. I have called the store a few months prior to arriving in Hawaii and Andrea was great! She recognized my the moment i mentioned i was from NY and called. Although she did not get the sale, she was professional and treated me and my guest with respect. We had just landed and drove here first thing after i picked up my car. Despite stories about boutiques treating anyone who walks with disrespectfully. The gentleman at the door and everyone treated everyone kindly even if they did not purchase a watch. Thank you Hitomi and Andrea! I will be back for a Apollo8! They surprisingly had that one in stock and i wish i bought that one instead! Also forgot to mention I was gifted a free omeqa cologne after my purchase!
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September 2022 by Travy Haqqani
Dropped in to get a repair done on one of my watches, Steve provided excellent service. Was provided timely updates on service and projected completion dates, which were met. Drop off and pickup were super smooth. Great boutique, would recommend for any Omega needs.
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September 2022 by Brendan
1st class service!Took my watch in for service without an appointment or call ahead. They immediately identités the issue, reassured my concerns and quickly took care of my watch.Top notch service and would go back to purchase or service.
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August 2022 by Ken K.
I had my father's vintage 1970s gold Omega Seamaster serviced and restored. I visited the store in November 2021 and started the process with Jay who provided me with the initial quote and updates as the watch made its way to Omega Geneva via the Seattle service center. I was fortunate that the watch did not require significant restoration work which resulted in a decrease on the initial quote. NOTE: you must be patient since this type of work can normally take up to 8 months or more to complete. Fast forward to July of 2022 and the watch arrived at the Ala Moana Boutique. I was impressed when viewing the watch for the first time. It had been thoroughly cleaned and polished with a new hesalite crystal installed. I was even more impressed when I inspected the watch further when I got it back home. They included a small plastic pouch with all of the parts that they replaced. For you watch enthusiasts, they replaced the train of wheels, pallet fork, numerous rubies, winding stem, clutch, hands and other misc. parts. In other words, this was a complete tear down and servicing of the movement. I'm assuming that they also tested the watch on a timegrapher and did the necessary calibration. I'll monitor the accuracy of the watch over the next few weeks. My thanks to Jay and Alan who worked with me through the entire process. I plan to add another Omega to my collection in the upcoming months. Great business and quality employees.
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August 2022 by Kris P.
I was in town and back home on my annual trek to visit family and friends in the islands. Ala Moana always brings back memories so make it a point to stop by at the mall. I walked past the Omega store and did a back track. ohhhh so many shiny and pretty watches in here. Unlike the stupid Rolex store that has 2 watches on display and 10 employees who want nothing to do with you. Here, I met the awesome Andrea who allowed me to try on the new Moonwatch. I've always eyed this piece but was kinda turned off by the large case size, but when I went to put it on, it was surprisingly nice and comfy on these dainty wrists of mine. Andrea was super knowledgeable about the history of the watch and shed a lot light on the brand. Was really impressed actually. I was sure I was going to come back in a few days to buy the watch. But as luck (for me) would have it, I found a pre-owned near mint example from a trusted seller that I got for a huge chunk lower than a brand new with taxes. Although didn't buy from Andrea, the experience and the Moonwatch for sure turned me into an Omega fan. Eyeing out the SMP next! Rolex? What Rolex?
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July 2022 by Love’s Auto Detail LLC -Joey Love
The first time I entered this Boutique I was immediately assisted by Allan. A very knowledgeable man who despite my appearance (work clothes) approached me and shared his love for the brand with me. I couldn’t decide what watch I wanted at that time. I was struggling between two colors. I let Allan know I would sleep on it and return. I felt bad for wasting his time but he didn’t seem bothered at all. Again his love for the brand seemed like he enjoyed sharing how amazing this product is everyone.After much thought and YouTube research today I was 99% certain I’d purchase a watch. I returned and again was greeted by Allan. Eager to help we looked at some watches and this time I noticed a white one that I didn’t notice last time. I explained I’m not a bracelet fan. Allan suggested he switch the bands for me to let me see how the watched looked with the black band. When he returned I couldn’t resist the beauty of this creation. I pulled the trigger and today I took home my first Omega watch.I just wanted to comment on how amazing the customer service is here. They are truly passion driven folks with your best interest in mind. Allan is a rock star in my opinion. He just understands people. I truly admin him and today I have become an Omega lover. I will remember the day I purchased this amazing time piece and I will also remember the very professional experience I received from Allan as well. I’m so happy. Today my dream came true.