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July 2024 by Michael Vargo
Very helpful. Polite staff. Professional. I trust them.
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June 2024 by JACOB EISENHAUER
My visit & review was originally posted in Autumn of 2022.
My reviews have since disappeared; here is that review redux:
Came here today to replace my debit card & get some advice on a suspected fraudulent check I had received in the mail. Belen, the young lady behind the glass, was very helpful, patient, & communicated consistently clear with me.
Belen is a star!
Thanks for your time.
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June 2024 by Iko Cairn Paw
My husband and I were scammed through somebody spoofing Navy federal's phone number and stole everything from us. We were in shock. But the agents a navy federal, specifically Keala, were able to break everything down and get everything returned. She was very professional, personable, and quick to help us out. Basically she took a worse case scenario for us and completely fixed everything. From us to you Keala, thank you for everything.
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May 2024 by joly centini
In my opinion this is the best Navy Federal Credit Union on island! Nice people, always willing to help costumer and find solutions. I have been in NFCU in Mililani and they not as helpful as is this one. Thank you for all the help!
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February 2024 by JC John
Customer service 10... Dont waste time and professional with a smile...
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February 2024 by Asuncion Cruz
OMG! If there’s a true definition of “NO SERVICE OR PROFESSIONALISM PROVIDED HERE”, it’s here at this location. They absolutely go out of their way to make sure you jump through hoops to try to get any service, besides the withdrawing and depositing that’s basic. Now I totally understand why they have a 3.1 and the Kailua location has a 4.6 rating.
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January 2024 by Rylen L.
Navy fcu is one of the best credit unions I have ever used! From day one i felt welcomed by the staff. Application was super easy and process time was fast. I also love the fact that they have a lot of checking and savings options aswell as good loan and credit card rates! Customer service is always top notch and the employees care about me and answer all my questions throughly! Thank u Navy FCU!!
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January 2024 by zack d
Just opened an account, pain-free. The staff was super friendly and they're open later than every local bank on island and have Saturday hours.
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January 2024 by P B
Tried to drop off paperwork, but the receptionist wanted me to sign in....behind 20 people waiting in the lobby. I tried to explain that I just need to drop it off, then she said I.could go to Miliani if I didn't want to wait......so I took the 20 minute drive. The Miliani branch receptionist took it no problem, out in 1 minute?she said, "no problem, we'll FedEx it tomorrow.
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December 2023 by Pete B.
Tried to drop off paperwork, but the receptionist wanted me to sign in....behind 20 people waiting in the lobby (more than an hour wait). I tried to explain that I just need to drop it off, then she said I could go to Miliani if I didn't want to wait (rude)......so I took the 20 minute drive. The Miliani branch receptionist took it no problem, out in 1 minuteshe said, "no problem, we'll FedEx it tomorrow.
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December 2023 by Ken S.
I would NOT trust this bank for any loan. They told me that the interest would be 4,99 and when I applied it was 5.99?? It's a scam to get you to apply. I have all the emails from them how they scammed me and refused to give me the recorded call. They said I will have to sue them to get it? I told them that the FTC needs to investigate how they market and take advantage of applicants. If they did this to you also let me know to do a class action suit against them for manipulating the public on loans. If you were told you were going to get an interest rate and after them pulled your credit it was more please send me PM.
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December 2023 by Ashlii P.
Navy federal in general is one of the worse banks ever. I have been fighting a fraud claim for the past month and they refuse to give me money that I never received nor the investigators is using any resources to investigate the error in the ATM. Every time I talk to someone I get attitude and the feeling they don't care I lost my money. I'm active duty and I'm taking care of my family financially by myself. If anyone else has gone through something similar please respond!!
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October 2023 by Kasandra S.
Too bad zero stars are not an option. If you don't need your deposits for a week - choose this bank. Without informing you in advance of a 5 business day hold (which let's call it like it is - no money for you for a week) they accept your deposit - so you have NO CHOICE until after you have endorsed and submitted the check for deposit. In today's world of electronic transfers and verifications - this is just absurd. Time for a new bank that actually keeps up with technology rather than takes advantage of their customers - customers who are service members, veterans and their families.
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July 2023 by B “Betharoonie” A
My experience with Rachael and Liz selling my vehicle that had a Navy Fed lien was amazing. They made my buyer feel comfortable, explained the process with patience and were friendly every step of the way! Thank you!
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July 2023 by Jacquie M
Very pleasant!
